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Norseman Hotel

Riverside, Wick KW1 4NL, Scotland
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Norseman Hotel
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Norseman Hotel
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172 reviews from our community

Traveler rating
    57
    63
    28
    9
    15
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30
43
12
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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    (172)
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Quebec, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We were welcomed on arrivals and shown to our room. Many swanky hotels dan't do this! Our room at the back was very comfortable, and we experienced minimal noise. We enjoyed the spacious lounge with real fire. The restaurant served an excellent meal from a short (that's good!) menu that was very imaginative. Brilliant food well presented in good sized... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear Mungo88, Thank you taking the time to leave us a review. We are delighted that you enjoyed your stay not just in the hotel itself but also in Wick. It is important to us that our guests feel accommodated to and comfortable by our staff whether it is being greeted at the door or being waited on during meal... More 

Scotland, UK
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Haven't stayed here but stopped by with my parents for coffee and a cream scone. Apparently it's under new ownership, the decor was very tasteful and dining room was comfortable. The staff were efficient and very courteous and made sure we had everything we needed. Coffee was delicious as was the freshly made cream scone. Lovely quiet place to go... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear highlander88_10, Thank for taking the time to leave us a review. We are delighted to hear that you enjoyed your visit. Decorating has thus far been a long project but it is good to hear that the new decor is being appreciated and is being seen as a positive impact on the appearance of the hotel. It is of... More 

Wick, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Looking for somewhere to eat in Wick at 7pm on a Tuesday, we were pleasantly surprised to see this Hotel serving meals. The staff were very welcoming, the menu had a great selection of Starters, Mains & Puds. Having a friend up on holiday, I was keen that they had a great dining experience, Valerie & the other staff ensured... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear Cllr Neil M, Thank you very much for taking the time to review us. We are delighted that you and your friend enjoyed your visit to us. We take great pride in serving home made food and hope to continue to serve at an excellent standard. We are also happy to hear that the staff were accommodating during your... More 

Inverness, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a local never stayed here so cant comment about the rooms but had a small family get to gether, the starters well the two choices of soup i tryed both both good consistency and well flavoured and season and the meats all well cooked and the choice of vegetables were all well seasoned and the servers at the unit... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear bigflo121, Thank you for taking the time to leave us a review. We are delighted that you and your family enjoyed your visit. We take great pride in our food and fortunately the carvery proves to be very popular with locals and tourists. Thank you again for the review. Andrew More 

Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived after a long drive from Aberdeen and were a little disappointed with the outside 'pre-fab' sort of look to the hotel. Inside though it is lovely; the decoration is modern but classy, and there is a nice lounge. We were staying for a wedding so went out for dinner, enjoying the closeness of Wick town centre (2 minute... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear gregorstewart, Thank you for taking the time to leave us feedback. The hotel is quite an old building and we are continuing on improving the quality of both the facilities and appearance in the inside and the outside. We are delighted that you found our staff accommodating and enjoyed your breakfasts during your stay. Thank you again. Andrew More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Arrived at the hotel and thought this might not be too bad. Got to our room which was clean enough and the nightmare began. Asked for an iron which arrived a bit later which was no surprised because it looked like it had travelled through time...utterly disgusting and pretty much useles.. During the pointless ironing process the banging started which... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear mrsmac1978, So sorry to read your review, please accept our sincere apologies for your disappointment. Our Housekeeper has inspected all our irons and has found no faults but appreciate that this has caused you inconvenience. Very sorry that you did not get a good nights sleep, if you could contact me directly at the hotel when convenient, it would... More 

Wick, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 21, 2014

Pre Christmas dinner from the carvery cooked to perfection and very reasonably priced. This is a great venue for meeting up with friends and great food is at the heart of this. Today I had my Christmas dinner just a few days early, and a catch up with a good friend. Nothing better. The menu has traditional British cooking and... More 

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Andrew M, Owner at Norseman Hotel, responded to this review

Dear Northstar2014, Thank you for taking the time to review us. We are delighted that you enjoyed your experience with us. We take pride in our menu and it is encouraging to hear that it is being recieved so well. It is important to us that we meet customer vaules, and that customers feel comfortable and relaxed during their visit.... More 

Bonar Bridge, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 4, 2014

When I was told we were going to stay in Wick my heart kind of sank. Never been before, but the image from friend's descriptions were bleak. I was therefore very surprised when I visited the area and stayed at the Norseman. Very clean, the staff and management very kind and helpful, the place with some years on its shoulders... More 

Was this review helpful? Yes 1
Andrew M, Owner at Norseman Hotel, responded to this review

Dear Triantours, Thank you for taking the time to review us. We are delighted that you enjoyed your stay with us. It has been with great effort that we have been investing in improving the interior and exterior of the hotel as it is an old building, and it is enouraging to hear that our investments have been paying off... More 

Edinburgh, United Kingdom
Top Contributor
75 reviews 75 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed October 28, 2014

One has to understand that Wick is a fairly small town, and it is almost at the tip of Scotland. Bearing that in mind, then this hotel does its very very best - against difficult & trying an economic background! That's why I rate them 'excellent', for what they do. The food is first rate, having dined here now on... More 

Was this review helpful? Yes 2
Andrew M, Owner at Norseman Hotel, responded to this review

Dear Andrew Y, Thank you very much for taking the time to leave us a review. The hotel is based in a building dating back to the 1970s, and we are currently working on making investments to improve the interior and exterior. It has so far and will continue to be a long project, but hopefully one that will see... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 20, 2014

My wife and I and a few friends visited this hotel for the weekend, the breakfast service was a disaster, you could help yourself to a hot breakfast only if they had food out to choose. Several items were absent and they were not fast at replenishing the items required. My wife and two of her friends waited 20 minutes... More 

Was this review helpful? Yes
Andrew M, Owner at Norseman Hotel, responded to this review

Dear Derek F, Thank you for taking the time to leave feedback. I apologise sincerly that you did not find our breakfast service to be accommodating. It is very important to us to maintain a high standard of service when serving customers, and to ensure that they feel welcomed and comfortable during their visit. Our staff are trained to provide... More 

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