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All 4 Wick hotels

Mackays Hotel

3.0 of 5 Hotel   |   Union Street, Wick KW1 5ED, Scotland
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Mackays Hotel
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84%
Ranked #1 of 4 hotels in Wick
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Sally M Hamilton, United Kingdom
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139 people have reviewed this hotel

Traveler rating
    74
    43
    14
    5
    3
See reviews for
18
47
11
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Hamilton, United Kingdom
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

What a welcoming hotel . Mackays Hotel has been in the same family for several generations.The staff are well trained and delightful. The meals in the Bistro are excellent with most of the ingredients sourced locally.The Breakfasts were also well presented and freshly cooked to order. The chef deserves some praise for his lovely meals and the waiting staff for... More

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Sally M Thank you for your great feedback! We do love looking after our guests and food is our passion. The team will be very happy to know that you enjoyed your stay! We certainly do remember you and haste ye back! Kind regards Ellie Lamont More

Leven, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I have just returned from a one night stay for a wedding reception. We arrived early but reception made enquiries to see if our room was ready and it was. The room was spotless and the bed very comfortable. We went downstairs to enquire about lunch to find that lunches had ended but nothing was too much... More

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Wiseone18 We are very glad you enjoyed your stay with us and that you were well looked after. We do like our guests to feel welcome and our team are great at this! Hope you enjoyed the wedding and we hope to see you again soon! Kind regards Ellie Lamont More

Belfast, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On a rainy miserable weekend in Wick this Hotel, its staff and its food were a saviour . The food is 5 Star cuisine and the ambience is relaxed ,informal and not at all stuffy. Would most definitely recommend to anybody in Wick and the surrounding area.

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Morag49 What a shame it was a rainy weekend but so glad you enjoyed your time with us. Our chefs will be delighted with your comments on their food and the team will be glad to hear they brightened up your weekend even without the sun! Haste ye back and we will order some sun for you! Kind regards... More

Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my husband's choice, not mine. British Rail were offering rail travel at £19 return anywhere in Scotland for the over 55 years of age. The train journey was lovely, train staff so friendly and the scenery fabulous. We arrived late at night and the hotel was visable from the train station. The staff were so wellcoming and could... More

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Maureen B How lovely to hear you found Wick an pleasurable destination and thanks to your husband for choosing it! We are so glad you enjoyed your stay with us and we look forward to welcoming you back to Wick soon! Kind regards and thank you for taking the time to post your feedback Ellie Lamont More

fife
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

We stayed here for a few days in February. The room was very clean, spacious and comfortable. The service was excellent and all staff were welcoming and friendly. We had dinner in the Bistro every night during our stay and the food was amazing. We would have no hesitation in recommending this hotel to family and friends.

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear oxfordFiFe Thank you for your kind comments. It's great to hear you enjoyed your stay with us and that you experienced our Mackays 'Magic' during your stay. I hope you enjoyed some of the fantastic scenery we have in Caithness while you were here and hope to see you again soon Kind regards Ellie Lamont More

Glasgow, United Kingdom
1 review
2 of 5 stars Reviewed March 2, 2014 via mobile

Ridiculously Expensive Limited food choices. Options weren't great. Small portions for price Old fashioned rooms So hard to get a hold of anyone in reception. The phone rang out for 20 minutes - no apology Wick needs a chain! Premier Inn or Holiday Inn for Wick!

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear FrequentTraveller609 I am very sorry you did not feel you had a good experience in our hotel, and whilst we appreciate we cannot please everyone, much as we try to, this is not the type of feedback we receive from the majority of our guests, either in the hotel or here on tripadvisor. Without a name or date of... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed 14th feb for the weekend to attend family wedding in Wick. Had a excellent meal in the Bistro, the staff very friendly and welcoming all round excellent hotel had the most enjoyable stay. Will definatley be back

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Robertson s Thank you for taking the time to post a review. It's great to hear you enjoyed your stay with us and we look forward to welcoming you back to Wick soon! Kind regards Ellie Lamont More

Scotland
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2014

Fantastic dinner, with the highlight being the broth - delicious! Some very fine wines, well matched to each course. Very friendly, welcoming atmosphere, with attentive staff. Very comfortable room - well appointed. Free wifi a nice touch! Will be back if I get a chance!

Was this review helpful? Yes 1
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Schottlander We are so glad you enjoyed the evening and thank you for your kind words. The whole team, chefs and food and beverage, certainly did us proud! We are looking forward to the next one already! Hope you'll be back in the area to join us! Kind regards Ellie Lamont. More

Oban, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014 via mobile

Stayed at MacKays end January. Traditional highland hotel in Caithness. What a pleasure. Great welcome, nice value for money room, nice welcoming bar, great bistro Resturant. Food was fantastic and fresh. Breakfast, great staff, table service and local produce. Room was adequate and what you would expect of a hotel of this age. Couldn't get remote for TV to work... More

Was this review helpful? Yes 1
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Andrew S Thank you for your lovely feedback, I'll pass on your comments to the team. Glad we sorted out the tv for you and we will certainly keep the tradition going! Do come back and see us on your next trip. Kind regards Ellie More

Perth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2014

The food was average at best, I stayed with 7 others and we all agreed we didn't have enough to eat. The rooms were very clean and en suite was great with warm towels etc. I prefer the Norseman its much better value for money !

Was this review helpful? Yes 2
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear MMCC2014 I am sorry you did not feel your meal was sufficient, it is a shame you have left it so long to let us know as if we had known at the time we could have done something about it. I have looked back through our September bookings, which is when you stayed, however cannot find any notes... More

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Additional Information about Mackays Hotel

Also Known As:
Mackays Hotel Wick
Mackays Hotel Wick, Scotland
Address: Union Street, Wick KW1 5ED, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Wick
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 4 hotels in Wick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mackays Hotel 3*
Official Description (provided by the hotel):
Mackays Hotel is located in Wick, in the beautiful area of Caithness. The hotel has gained wide recognition for its high standard of award winning service and fine food. Our rooms are warm, comfortable and so welcoming, you’ll find yourself relaxing from the moment you arrive. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness’s tastiest choices for lunch and dinner. Our guests can also take advantage of free entry to the local pool and gym and free WiFi throughout the building ... more   less 
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