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All 4 Wick hotels

Mackays Hotel

Union Street, Wick KW1 5ED, Scotland
Hotel amenities
Mackays Hotel
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Ranked #1 of 4 hotels in Wick
Most recent review
5 of 5 stars Reviewed June 16, 2013
187064Andrew41 Lancaster, United Kingdom
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100 reviews from our community

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Lancaster, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 16, 2013 NEW

My wife and I decided to have a short holiday in the highlands and having read the reviews of Mackays Hotel booked 4 nights. We decided to fly up from Edinburgh to Wick and return on the train to Inverness and beyond. The hotel offers to collect you from the airport which is only 2 miles out of town which... More

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West Albury
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2013 NEW

Staff were very helpful and friendly, rooms have character, very close to the Telford planned housing (built mid-19th century). Building triangular with sharp apex, views over Wick river. Proprietor personally involved with guests.

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London
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 2, 2013

Check-in was lazy, rooms dire (look like my grandmother's house 20 years ago) and lacking in atmosphere. The town of Wick is nice enough for one night's stay, but I just didn't like the staff or feeling of this place. Felt unsettled and would not return. I didn't dine at the hotel in the evening but had breakfast - there... More

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MackaysHotel, Owner at Mackays Hotel, responded to this review
June 4, 2013

Dear Lewisstruppi I have been unable to trace your booking as your contributer name does not match with any bookings for May. As most customers remark positively on the service, food and hotel, your comments are very concerning. I would be grateful if you would contact me either at the hotel on 01955602323 or email me direct on ellie @... More

Belfast
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

Fantastic hotel & the staff where more than helpful. After a double booking at a nearby hotel we where moved across to this hotel, what a stroke of luck! Great breakfasts and very clean & spacious rooms. The best hotel we stayed in during our whole trip. Many thanks to the management who handled this surprise booking with aplomb, Mal

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MackaysHotel, Owner at Mackays Hotel, responded to this review
June 4, 2013

Dear Mal Thank you for your review and we were very glad to be able to help out and make sure your visit to Wick was a good experience! The team are very pleased to hear you enjoyed their service and the food. Look forward to welcoming you back if you travel to our lovely county again. Kind regards Ellie... More

Canberra, Australia
Top Contributor
112 reviews 112 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed May 14, 2013

This hotel is allegedly No 1 in Wick, Scotland. Perhaps this is because there are only three hotels in town ! We stayed in this hotel not by choice, but because another luxury B&B which we'd booked online had been double booked -- and the owners quite decently offered at very short notice to book us into another place. To... More

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MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
May 16, 2013

Dear Ian G How disappointing to read your review and I am very sorry you feel this way. I have been able to trace your booking and can only apologise unreservedly as we have charged you for the meals twice. We have refunded, not only, your meals but your full drinks bill as recompense for our error on to the... More

Warrington
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 14, 2013

My daughter and I spent a night at this 'quaint' hotel on the shortest street. Check in was quick and welcoming. We were given a room which overlooked the river (thanks) as we had actually booked one on the street side. Thankfully there was a lift (antiquainted) but perfectly workable to take us to our comfortable rooms. Our only criticism... More

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MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
May 16, 2013

Dear Jennifer R Thank you for your review and please accept our apologies for the time taken in the Bistro. We are changing the hairdryers in all the rooms over the next few months, totally agree with your daughter! We are glad you enjoyed our food and hospitality, do come back and visit us again, remind me about the hairdryer... More

Inverness, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2013

Use this hotel for a lot of my visits to the Wick area, mainly through work related. Can't praise this hotel enough. Excellent food very friendly and helpful staff. Rooms very comfortable. There seems never to be a problem when asking for an item, ask and it's there. As far as fitness items are concerned you can use the local... More

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MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
May 10, 2013

Dear JohnC Thank you very much for your comments and we are glad you find the team so helpful - we do like our guests to feel it's a home from home. The food is great, the team really go the extra mile. Glad you appreciate the complimentary access to the pool and gym, means you can eat more! Look... More

Inverness, United Kingdom
1 review
5 of 5 stars Reviewed April 22, 2013

My partner and I stayed in this hotel at the weekend, and had a really nice time. We arrived on Friday and we were greeted with a warm welcome as soon as we arrived. The check in process was quick and easy, and we were taken through the hall and directed to our room. We were also advised to book... More

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MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
April 26, 2013

Dear Lisa S Thank you very much for your review and we are glad you enjoyed your stay! Our chefs do a great job, we are pleased you enjoyed your meal with us and that the team were attentive to you. I am particularly proud of the team that put together our visitor guide, great teamwork! Do come back and... More

Bangor, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 19, 2013

Lovely old building with decent street parking and a welcoming reception area. Incredibly friendly staff. We did a deal at just under £150 DB&B. Past reception, the Public areas are nicely presented and clean. The lift is ancient, but does have a safety system, so assume HSE approve. It could be a feature if it were tidied up inside: peeling... More

Was this review helpful? Yes 1
MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
April 21, 2013

Dear DewinDwl I am sorry you felt our rooms did not meet your needs. Refurbishing rooms is an ongoing process for our hotel, the room you and your wife occupied is on the plan for 2013/14. We are not in the position of being able to shut the whole hotel to refurbish every room at the same time. You saw... More

Edinburgh
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

Spent four days at this excellent hotel. Our room was comfortable and spacious with a very modern en suite. The owners and staff couldn't do enough for us and as my husband is disabled, they did everything to make us feel comfortable. The food cannot be faulted, every meal was delicious. Well worth a visit.

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MackaysHotel, Public Relations Manager at Mackays Hotel, responded to this review
April 18, 2013

Dear Alison d Thank you very much for your kind words, It's great to read the team delivered some Mackays Magic for you and your husband. They will be so pleased. We hope to welcome you back again sometime soon. Kind regards Ellie More

 
 
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Additional Information about Mackays Hotel

Also Known As:
Mackays Hotel Wick
Mackays Hotel Wick, Scotland
Address: Union Street, Wick KW1 5ED, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Wick
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 4 hotels in Wick
Price Range: $$
Official Description (provided by the hotel):
Mackays Hotel is located in Wick, in the beautiful area of Caithness. The hotel has gained wide recognition for its high standard of award winning service and fine food. Our rooms are warm, comfortable and so welcoming, you’ll find yourself relaxing from the moment you arrive. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness’s tastiest choices for lunch and dinner. Our guests can also take advantage of free entry to the local pool and gym and free WiFi throughout the building ... more   less 
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Mackays Hotel
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