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Mackays Hotel

#1 of 4 Hotels in Wick
Certificate of Excellence
Union Street, Wick KW1 5ED, Scotland
Hotel amenities
Mackays Hotel
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in Wick
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
N502TC London, United Kingdom
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216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A very good small hotel with most obliging staff and a nice dining room (advisable to book). Pronounced MacEye. A comfortable spacious self-catering ground floor flat is available with a proper bath. Excellent breakfast, good value for money. Personal involvement of proprietor evident in the very high standard of service. Convenient for the nearby interesting local museum, and with free... More 

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Dundee, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent two nights in Mackays Hotel, Wick. Kindness, courtesy and excellent service from the time we checked in till we checked out. A family run hotel, everything just seems to have been carefully considered and perfected for the comfort of their guests, nothing seems to be too much trouble and all done with a smile and a wee chat. Can't... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear David M Great to hear you enjoyed your stay! Everyone here will be delighted when I feed this back to them as they do aim to deliver Mackays Magic to our guests. Do come back and visit us soon, hopefully you will make it up for Gala week. Kind regards Ellie Lamont More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is definitely a business hotel. While the rooms are well appointed the the service efficient, it lacked a certain warmth and charm. While two members of staff, Natalie and Murry, were very welcoming and helpful, other staff were dismissive and lacked any local knowledge. On arrival after a long day of travel we asked for a table at Bistro... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear pamela6719 Please accept our apologies that you did not experience our usual welcome from all the staff. I have been unable to trace your booking from the trip advisor information so if you could email me direct on ellie@mackayshotel.co. uk and let me know the date of your stay I would be grateful. I will be able to look... More 

Turriff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 weeks ago

Staid one night on my way to Orkney found the staff very helpful and friendly would stay again staff very helpful and nothing to much of a problem would recommend this hotel although it is a bit on the pricey side at 119 per night.

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Alister D Thank you for taking the time to post your review. We do have special offers so do get in touch direct next time you want to venture north. The team will be delighted to hear you enjoyed their welcome. Kind regards Ellie Lamont More 

Inverness, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Had a lovely stay at Mackays , made special by great staff and manager.The building is quirky and interesting, refurbished to a very good standard. We had a minor plumbing problem in our bathroom, which can happen in older buildings, but it was very well compensated for by the manager himself trying to sort things for us. Really enjoyed our... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Ros R Thank you for your review and glad Murray sorted out the plumbing for you. The team will be pleased they delivered some Mackays Magic to you! Even better to hear you enjoyed Wick and the people, it is a lovely place and it looks fantastic today with the sun shining down and the river flowing. Do come... More 

edinburgh
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

An oasis in the far NE of Scotland. Not only a warm welcome but warmth all the way through the hotel that was very much enjoyed after a rough crossing back from Orkney. Mr & Mrs Lamont are genial hosts and their infectious style rubs off on their staff. The bedrooms, that are approached through slightly tired corridors are a... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear psychopapa Thank you for your review, the team will appreciate your comments. The corridors are in the plan, we have just completed refurbishing the bedrooms (glad you like them!) so soon! It's a balance between guest convenience and time! The food is good, if I am allowed to say :-) ) Our chef do a fantastic job and we... More 

inverness
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

THE only place to stay in Wick. Food was superb, cooked and presented to perfection....oh such flavours. All staff so caring and attentive. A rather dated hotel but would not ooze the cosiness and warmth if it was a modern minimalistic place. The rooms have everything you need. The bed was a bit firm for me but It's so homely... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear claireinverness Thank you for your feedback. You are right, with a building dating back to 1883, we want to keep it's character. Great to hear you experienced our Mackays Magic during your stay. Murray was glad to help out getting you to the station. Haste ye back! Kind regards Ellie Lamont More 

London, United Kingdom
1 review
5 of 5 stars Reviewed March 12, 2015

I had a wonderful, relaxing weekend stay at this lovely, comfortable hotel. The staff were very friendly and extra helpful. The food in the Bistro is just delicious and they have a very impressive wine list. Highly recommended!

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Catherine C So glad you enjoyed your trip to the area and your stay in our hotel. Our chefs are very talented - it's great being fed when we are working! Murray looks after the wine list himself and he enjoys doing it! Thank you for taking time to post a review and we hope to welcome you back... More 

Inverness, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2015 via mobile

My husband and I have always enjoyed staying here overnight or visited for lunch time to enjoy a delicious steak sandwhich with horseradish accompanied with melt in the mouth hand cut chips, beautifully presented. Rooms are basic but top notch. The owner Murray always remembers us and he and the rest of the staff are very welcoming and hospitable.Breakfast is... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Heather_Richards_12 Thank you for taking the time to leave a review for us. Our chefs do an amazing job with the fresh local ingredients they source. Your steak was Mey Selections - farmed within a 100 mile radius of the Castle of Mey. Glad you liked the refurbished rooms too! Look forward to seeing you on your next trip... More 

Budapest, Hungary
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

I was blown away by the customer service and care we were given! My boyfriend and I arrived in Wick a little after 9 pm and hadn't made any accommodation reservations, thinking it would be easy to find something. Everything we checked was already full, then we stopped by MacKay's. It was full too, but the manager, Murray, actually called... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear MWOregonian So glad we were able to find you accommodation, the air is great here but we wouldn't want you sleeping outside at this time of year! I hope you enjoyed your visit to Caithness and that you had time to look around the area. Haste ye back! Kind regards Ellie Lamont More 

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