This is an absolute gem of a hotel . The level of service here is outstanding. The owner was very much" around" and accessible. The level of personal service and care from all the staff was quite outstanding and many other Scottish hotels could take a leaf out of their book. The room was of a very high standard and...
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Hello
Well on behlaf of the Team & Murray, thank you very much - what fantastic feedback!! The team will be whoopin' & hollerin' as much as me when the read this!! (in about 2 minutes when I post it on the board..)
It's great to hear you enjoyed your stay with us, come back soon!
Best regards
Ellie
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I stayed at the Mackay hotel for just under 2 weeks for work. The staff were extremely friendly and very willing to help. As I would be eating in the hotel restaurant during my time there, they offered to make me anything I wanted from the kitchen if I wanted anything lighter to eat in the evenings. I would mention...
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Hello Fiona736
It's good to hear you were looked after well! We do try to help our guests who stay for longer periods feel at home.
I'll pass your comments on to Cathryn - she will be pleased!
We look forward to welcoming you back on your next trip.
All the best
Ellie
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Bathroom was very clean, overall the room was nice and clean. Breakfast was enough, with the staff was everithing all right. Great location!
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Hi
Housekeping are very pleased with your comments on the rooms.
Glad you had enough to eat at breakfast too and the staff delivered as well.
We totally agree, we do have a GREAT location!
Look forward to you next trip
Cheers
Ellie
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Was far more than I would have ever expected, stayed in a double room which was more than adequate. The No.1 brasserie was fantastic. I had a great lunch which even though a bowl of soup and sandwich was great and hearty with really good ingredients. The dinner at night time was fantastic with local beef top of the menu....
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Hi JamesL112
Thanks muckle for your feedback, much appreciated!!
The Chef 's are delighted with your feedback, makes it all worthwhile.
Look forward to seeing you again
Regards
Ellie
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We stayed at Mackays Hotel in Wick in July 2011, it was a short stay (1 Night) and it is difficult to get a full impression from such a short stay.
On the Plus Side:
Very friendly staff, the common area decor was very nice, parking was no problem and the standard of food served was excellent.
On the minus...
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HI
So disappointed to hear you didn't enjoy your stay as much as we would have liked you to.
It is difficult to comment after so much time has passed as we cannot investigate, as I don't have a record of this I am unsure whether you mentioned this at the time of your stay.
Please email me direct on...
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2nd time here. Stayed on business trip as the Hospital is straight accross the road.....tip... you can stay parked outside the hotel and walk to the hospital. Very warm welcome in small but pleasant reception area. I was staying in a single room which was pretty small with traditional if not slightly old fashioned decor. Room was clean and comfortable...
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HI
Sorry to hear you received less than our best customer service and there was an issue with noise, we have fed this back.
Very gkad you enjoyed your stay and we look forward to welcoming you back!
Kindest regards
Ellie
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Nice food and staff are really nice.
It was a pleasure staying there
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HI Colin
Thanks for your feedback, great to hear!
Ellie
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I had fish and chips which was lovely and I didn't need anything else but my mum had a vegetarian quiche which was looked more like a starter than anything else. Friendly and good service.
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Dear Pam B
So sorry you felt your mother's portion was small, hopefully she did feel full after finishing it. Really glad to hear you enjoyed the food and I will pass your comments on to the team.
Do come and visit again and make sure you let us know if there is anything we can do to make your...
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stayed at this hotel with my husband as we toured scotland, we were very impressed with the attentive staff for whom nothing was a trouble and the excellent meal we had in the restaurant. All in all a very pleasant stay.
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Dear sootyandpebs
Thank you for your comments, We do aim to have our guests feeling welcome, recommending us to others and wishing to come back for more!
The team will be over the moon with your feedback!
kind regards
Ellie
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Wick maybe a little bleak and remote, but despite the outward appearance of the granite stone, this Hotel is terrific. Great Room (No 14) with modern bathroom. Staff were very friendly and helpful - especially the Owner Murray.
Excellent restaurant - must be the best in town. Lost of locals use it as well. Nice little bar too.
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Dear Raynboz
WOW!! Thank you for your fab feedback, we are delighted to have given you great service . Room 14 is a great room, although I haven't been allowed to experience it yet!
Hope you enjoyed the rest of your stay in Scotland and found all the special places interesting.
Kind regards
Ellie
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