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Mackays Hotel

#1 of 4 Hotels in Wick
Certificate of Excellence
Union Street, Wick KW1 5ED, Scotland
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1 room 1 adult
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Mackays Hotel
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286 Reviews from our TripAdvisor Community

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Stafford, United Kingdom
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just dropped in without booking for a meal.The young waiter found us a table for two.Once settled, we both ordered a chicken dish and sat to wait.After a wait we were served a dish of chicken and haggis with mash and onion gravy.Along side was two breads, one was onion and the other thyme.We enjoyed the meal, which at... More 

Helpful?
Thank 186377Adequate
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear 186377Adequate Thank you for taking the time to review our No 1 Bistro. I am glad to hear your enjoyed your meals and thought it was worth it, I'll let the chefs know. Do come back for a visit. Kind regards Ellie Lamont More 

Wrexham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am working in Wick but staying in Dunbeath, my wife travelled up from our home in North Wales for a weekend, so be decided to have a night out in Wick. As my work colleagues always stay here we thought we would give it a try. On arrival we was quickly checked in and shown the directions to our... More 

Helpful?
Thank GeoffRoberts13
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear GeoffRoberts13 Thank you for choosing to stay with us for your weekend and apologies about my mistake about breakfast, I was still in Saturday! Great to hear you liked room and found the information in the room helpful. Breakfast is delicious I agree! Do come back for another visit soon! Kind regards Ellie Lamont More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a beautiful stay at this little gem. The service was brilliant right from check in. Ellie was very warm and welcoming and asked about our travels and genuinely seemed interested. We booked a superior room and we had a Jacuzzi bath :-) The room was well appointed with tea and coffee facilities, including a complimentary dram of local... More 

Helpful?
Thank NikiB123
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear NikiB123 Thank you for taking the time to post a review. I am glad you enjoyed your stay, Apologies about your heater and glad to hear you were soon toasty! Thanks for the tip about the jacuzzi, I must try it out sometime and I'll remember to be careful with the bubblies. The team really appreciate you letting them... More 

Nairn, United Kingdom
1 review
5 of 5 stars Reviewed January 3, 2016

This is a long overdue review from me. I have been a weekly business guest for over two years now ( almost three actually ). Mackays is the " only" hotel you should book whilst staying the fabulous Caithness area. From service to food to bed - more than a guest could ask for. The food served to me has... More 

Helpful?
Thank Joyce M
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Joyce Thank you so much! It has been our pleasure to look after you and the team will be delighted with your review. See you soon! Ellie More 

North Yorkshire, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 6, 2015

Arrived at the hotel to be kept waiting at reception with no apology for the wait, the receptionist struggled to find our details for dinner, again no apology. Given directions to our room which was overlooking the river. The carpet had stain marks on it and the sash window paintwork inside was grimy. The bathroom was spotless though dated and... More 

Helpful?
Thank Beverley K
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Beverley K Thank you for taking the time to leave your feedback and it is disappointing to read we did not deliver our usual high standard of customer service for you. I have looked back however cannot match a booking with your trip advisor details. Would you please let me know when in August you stayed with us so... More 

Aberdeen UK
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 28, 2015 via mobile

Excellent hotel, rooms clean and tidy, bathroom was modern and spacious. Staff pleasant and very helpful. Evening meal in the bar was really nice, four big lads who like there food were happy and the breakfast certainly did the trick - well done!

Helpful?
Thank Nadal17
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Nadal17 Thank you for your kind comments and great to hear you enjoyed your stay with us so much. The team were very pleased to hear your comments. You must come back for another road trip, there is so much to see and do in the north! Kind regards Ellie Lamont More 

Nairn, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2015

Warm welcome at reception followed by personal directions to room which was very comfortable, spacious and very well attended. Spotlessly clean en-suite with powerful shower which was easily adjusted. Extremely relaxing and quiet room with armchair, desk, full free Wi-Fi ... and comfortable large double bed!

Helpful?
Thank JimOag
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear JimOag Thank you for your review and it's great to hear we delivered our Mackays Magic for you! Our housekeeping team do aim to keep our hotel spotless and it's great to give them your feedback. Haste ye back! Kind regards Ellie Lamont More 

Llandrindod Wells, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2015

I stayed 3 nights for a family wedding. The rooms were very comfortable and the staff were friendly and welcoming. The food was very good and the breakfasts excellent. Free wifi was a bonus. The wedding was lovely and nothing was too much trouble for the staff. I would like to stay again as a base to further explore the... More 

Helpful?
Thank Lesley S
MackaysHotel, Manager at Mackays Hotel, responded to this review

Dear Lesley S Thank you for your review and lovely to hear you enjoyed the wedding, it was a lovely weekend with lots of lovely people staying with us! The team will be pleased to hear you enjoyed the food and our hospitality, even better you're coming back to explore more! Haste ye back Kind regards Ellie Lamont More 

Highlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 16, 2015

As a woman travelling alone for business I cannot fault this hotel, fantastic staff, clean and comfortable rooms and excellent food. The breakfast is 5 star and check in and check out was without problems

Helpful?
Thank llanwinno
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear llanwinno Thank you for taking the time to write a review. So glad you enjoyed your stay with us and felt well looked after! Do come back to stay for a leisure visit, there is a lot to see in our beautiful area, Kind regards Ellie Lamont More 

Glasgow, Scotland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 12, 2015 via mobile

Stayed 3 nights while working in wick. Nice hotel , bedrooms nice and modern however the bathroom was very dated and requires a full refurbishment. Hallways needing updated also. Staff nice and helpful as we arrived unannounced with no where to stay for the night and we ended up staying for 3. Breakfast was really good. Some confusion with waiting... More 

Helpful?
Thank herbii
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear herbii What a testament to our team's hospitality that you extended a 1 night stay to 3! Some bathrooms still have to be decorated as they do look a little dated and that is on the list too, it is a labour of love keeping a 30 bedroomed hotel in ship shape order. We like to give our guests... More 

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