We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mackays Hotel

#1 of 4 Hotels in Wick
Certificate of Excellence
Union Street, Wick KW1 5ED, Scotland
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with LateRooms to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Mackays Hotel
View Map
Add Photo Write a Review

256 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    143
    81
    20
    7
    5
See reviews for
33
96
13
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (256)
  • Mar-May only
    (64)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (28)
All months
Tyne & Wear UK
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a weekend, nice hotel with plenty of character in lovely location overlooking the river, although the room was in good decorative order it was very small for a double room. My daughters had a family room which was bigger and nicer. Service was good and the staff are extremely pleasant and helpful. Went to wedding dance held in... More 

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is fantastic, our son and daughter in law's wedding dance was out of this world. The wedding party traveling from the north of England stayed at Mackays the rooms are lovely, food is amazing and the level of customer service is stunning... Thank you Ellie and Murray we are both very grateful...

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Berniecornish1 Thank you for taking the time to review our hotel especially so soon after such a busy weekend and the long drive home! It was our pleasure to be chosen for the wedding celebrations and it's great to hear you enjoyed yourselves so much. Murray and I hope we will see you when you return to visit the... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One night stay with colleague last month. On check in, booked evening meal in No.1 restaurant. Tried to book about 7.30 but insisted too busy so must eat at 6.30. Bartender was nice. Restaurant quiet. No idea why we had to eat so early. Lots of staff so efficient service but also awkward as they had nothing else to do.... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear CHCY68 Thank you for taking the time to review our hotel. We work very hard to provide a high level of service for our guests and your enjoyment of your stay at Mackays Hotel is very important to us, so it was disappointing to read some of your comments. I do not know which room you were in however... More 

Leicester, United Kingdom
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All of the staff were incredibly helpful. We had a room at the end of the building on the shortest street . It was well equipped with modern furniture although the bath/ shower taps were rather stiff. There were bottles of water on arrival and the choice of beverages and biscuits were excellent. The bed was very comfortable. On the... More 

Was this review helpful? Yes 1
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Rachel G Thank you for taking the time to post a review. I am glad you enjoyed your stay with us and that you found our team helpful, even better your son found something to his taste on the menu. The staff guide to Wick has been republished 3 times now as our guests enjoy reading about Wick from... More 

Conquerall Mills, Nova Scotia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From our initial booking experience to the finale of a 6 night stay, we can only say, the experience was excellent. Ellie went out of her way to accommodate us for the International Gathering of the Clan Gunn. Our introduction to the Mackay hospitality, after being shown our beautiful large room overlooking the river, was an amazing buffet dinner for... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Anne G Thank you for taking the time to post a review. It's great to hear how much you enjoyed your stay with us and the team will be delighted with your feedback also! It was our pleasure to host you both. I hope the rest of your trip went well and we hope to see you again soon.... More 

Tennessee
Level Contributor
162 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in 2010, and in 2015 we had a Clan Sinclair gala dinner here. Murray is a great guy and did a spectacular job. They have done many upgrades to the hotel since we stayed here five years ago. We were sorry that we couldn't stay here this time but were happy that Murray could accomodate our clan... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Girltime Thank you for taking the time to post your feedback and for letting us all know how much you enjoyed the Gala Dinner. We did too! We have done a lot of work since you last stayed and it continues :-), it's great to read you like the changes you saw and hopefully next time you'll be able... More 

Scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having just spent a week at this hotel I was genuinely impressed! The staff are sincere and very courteous at all times. They provide a fantastic service in all areas of the hotel. The food can only be described as exceptional. Breakfast and evening meals were of a very high standard. The family management team have a clear understanding of... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear wxc Thank you, so pleased you enjoyed your stay with us, so much! The team will be so pleased to read your comments so thank you for taking the time to post this. Hopefully we will see you again on your next visit. Kind regards Ellie Lamont More 

Toronto
Level Contributor
248 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is a star attraction for the Town of Wick and well able to host large gatherings with grace and excellent service. Our Clan was hosted in person by the manager who attended to every detail for the 100 or so attendees. The ambiance and common facilities of the Hotel were excellent and we would have no hesitation in... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear travellingsinclairs We were so pleased to have the opportunity to look after you, it's always a pleasure to have the clan with us. The gala dinner was a lovely evening and the proceedings were lovely for us to see as well. Hope you enjoyed the rest of your visit to Scotland and had a pleasant journey home. We do... More 

Birkirkara
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A warm welcome from the Lamont family and their professional and efficient staff. Hotel located in the best possible location. Its easily accessible by train and bus, however parking is easy and free all over town. The Hotel is clean, comfortable and offers a high quality and presentation of food. WiFi is free throughout the hotel and facilities. I will... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Dava171 Thank you so much! It's just great to hear you enjoyed your stay with us and enjoyed all we offer our guests. We look forward to seeing you on your next visit. Kind regards Ellie Lamont More 

New Jersey
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived at the hotel and was greeted by the hotel owner Murray, we were staying overnight then traveling to Orkney for part of the gathering. He suggested we rearranged our luggage so we would only have to take one suitcase and he would hold everything else and it would be in our room when we returned three days later... More 

Was this review helpful? Yes
MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear Bill1944 Thank you so much for your kind words, the team will be really pleased when they see your review. Having our guests enjoy their stay as much as you dis is our aim! It was a pleasure to have you stay with us and we look forward to seeing you next time you visit. Kind regards Ellie Lamont More 

Questions? Get answers from hotel staff and past guests. Ask a question

17 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (3)
Viewed
Room/suite (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Wick
0.1 mi away
Norseman Hotel
Norseman Hotel
#2 of 4 in Wick
4.0 of 5 stars 195 reviews
0.3 mi away
Breadalbane House Hotel
23.1 mi away
Forss House Hotel
Forss House Hotel
#1 of 9 in Thurso
4.5 of 5 stars 196 reviews
Show Prices
Show Prices
Show Prices
14.4 mi away
Castle Arms Hotel
Castle Arms Hotel
#3 of 9 in Thurso
4.0 of 5 stars 141 reviews
18.4 mi away
Park Hotel
Park Hotel
#4 of 9 in Thurso
4.0 of 5 stars 139 reviews
2.5 mi away
Ackergill Tower
Ackergill Tower
#1 of 5 in Wick
4.5 of 5 stars 145 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay