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Mackays Hotel

#1 of 4 Hotels in Wick
Certificate of Excellence
Union Street, Wick KW1 5ED, Scotland
Hotel amenities
Mackays Hotel
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in Wick
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Jane046 Lake District
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223 reviews from our community

Traveler rating
    125
    71
    17
    6
    4
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26
83
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake District
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed overnight on our way to Orkney. We had a lovely room - very clean and all facilities. Very comfortable bed. Both dinner and breakfast were excellent, well presented and hot. the staff were all friendly and helpful . Glad to have wi-fi. We overlooked river but on walking along it after dinner we were privileged to watch an... More 

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Berkshire, UK
Top Contributor
287 reviews 287 reviews
172 hotel reviews
262 helpful votes 262 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our second visit here, after research indicated that this is still the best option in Wick. The hotel doesn't look great from the outside, though its well positioned for riverside and harbour. Inside though there's been a lot of work done and certainly our room was quite smart, with a big bathroom, and our only grumble might be that the... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear DavidHBerkshire_UK Thank you for taking the time to leave your feedback. Disappointing that the shower wasn't working and I will look into that and also speak with the chefs about the cullen skink as people usually rave about it. I will send you a separate email regarding this. Good to hear you were well looked after during your stay... More 

Brackley, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Mackay's is a fine hotel that's been owned by the same family for decades. The restaurant has a great atmosphere and seriously good food and wine. Our room had a perfect view over the river. At least as important are the manager with a tremendous sense of humour, and the friendly and competent staff.

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear Elizabeth W Lovely to hear you enjoyed your stay with us and thank you for taking the time to write a review. The team do a great job here and the food is deeelicious - although I may be biased :-). Hope you had a safe journey back home and hope to see you again soon. Kind regards Ellie... More 

Inverness, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A fantastic place to stay. Nothing was too much trouble. We stayed on the launch of North Coast 500. The staff were lovely, the food was amazing with a wonderful menu of locally sourced freshly cooked ingredients, the rooms were spacious, warm and comfortable. We even had a large sofa in ours. This is the place to stay and eat... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear gammond2015 Thank you for your review and it's great to hear you enjoyed our Mackays Magic. The team will be pleased to hear you enjoyed your food and service with us. Hope you enjoyed the rest of your journey around the North Coast 500 - it is a fantastic route! Haste ye back Ellie Lamont More 

Inverness, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed as part of the launch of the North Coast 500. Can't recommend this hotel enough. Fantastic welcome, lovely staff! Clean and well presented room with all the bits and bobs (free wifi, flatscreen TV, shower gels etc in the loo)... Dinner was lovely, nice portions and nice to see the menu descriptions state where the local produce comes... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear j60dnl Thank you for your review and Wow. It's just great to hear you enjoyed your stay so much. The team work hard to make it seem so easy and the feedback we get really motivates us all! Hope you enjoyed the rest of the North Coast 500 - it must have been great to be there for the... More 

Invergordon
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights in Mackays Hotel Wick ..after receiving a very friendly and warm welcome we were taken to our room which was most comfortable and very spacious indeed. Evening meal was served up in the Bistro and was to say the least absolutely delicious..service was excellent..as was breakfast ..Proprietor frequently engaging with guests ..nothing was too much for this... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear Sheardav Thank you for taking the time to post you review. It's great to hear you enjoyed our Mackays Magic! Our chefs do make the most amazing food, aren't we lucky to be here every day! I will pass on your comments to the team, they will be very pleased. Look forward to seeing you both again. Kind regards... More 

Aberdeen, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Have had the pleasure of staying here on a number of occasions with work, and this hotel is highly regarded amongst my colleagues. Rooms are spacious, comfortable and modern yet retaining the historical charm of the building itself. The proprietor readily engages with all his guests when he can, and nothing is of any trouble - something you rarely see... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear Pharmboy88 Thank you for your review. How nice to hear you and your colleagues like our hotel. I will pass on your compliments to our chefs, they will be delighted you enjoy our food, we are very proud of our AA Rosette :-). Kind regards Ellie Lamont More 

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A very good small hotel with most obliging staff and a nice dining room (advisable to book). Pronounced MacEye. A comfortable spacious self-catering ground floor flat is available with a proper bath. Excellent breakfast, good value for money. Personal involvement of proprietor evident in the very high standard of service. Convenient for the nearby interesting local museum, and with free... More 

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AndersonGirl, Owner at Mackays Hotel, responded to this review

Dear N502TC Thank you for your review. We are glad you enjoyed your stay with us, I like a bath myself! It's great to hear you had time to explore as well. Wick Heritage Museum is just fabulous, so full of history. Hope to see you back again Kind regards Ellie Lamont More 

Dundee, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 16, 2015

Spent two nights in Mackays Hotel, Wick. Kindness, courtesy and excellent service from the time we checked in till we checked out. A family run hotel, everything just seems to have been carefully considered and perfected for the comfort of their guests, nothing seems to be too much trouble and all done with a smile and a wee chat. Can't... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear David M Great to hear you enjoyed your stay! Everyone here will be delighted when I feed this back to them as they do aim to deliver Mackays Magic to our guests. Do come back and visit us soon, hopefully you will make it up for Gala week. Kind regards Ellie Lamont More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 10, 2015

This is definitely a business hotel. While the rooms are well appointed the the service efficient, it lacked a certain warmth and charm. While two members of staff, Natalie and Murry, were very welcoming and helpful, other staff were dismissive and lacked any local knowledge. On arrival after a long day of travel we asked for a table at Bistro... More 

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MackaysHotel, Owner at Mackays Hotel, responded to this review

Dear pamela6719 Please accept our apologies that you did not experience our usual welcome from all the staff. I have been unable to trace your booking from the trip advisor information so if you could email me direct on ellie@mackayshotel.co. uk and let me know the date of your stay I would be grateful. I will be able to look... More 

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Amenities