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All 9 Thurso hotels

Royal Hotel, Caithness

3.0 of 5 Hotel   |   Traill St, Thurso KW14 8EH, Scotland
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Royal Hotel, Caithness
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22%
Ranked #9 of 9 hotels in Thurso
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  • Reviews (108)
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108 people have reviewed this hotel

Traveler rating
    4
    20
    42
    22
    20
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5
40
11
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

worst hotel we have ever stayed in. dismal,depressing,scruffy and shabby with inedible food.do not book this hotel.The room was terrible from the cracked windows to the dreadful "décor" more beware than bespoke.

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Southsea
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped here for 2 nights on a coach tour. We had read other people's reviews and were a bit worried. However, our room was a good size and comfortable. The staff were friendly and helpful and the food was fine. The décor is a bit tired and the building would benefit from some TLC. Our only problem was in... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many Thanks for commenting. I am glad you enjoyed your stay overall and have taken on board your comments regarding the bath mat and towel rail. Once again thanks for your comments More

CHESHIRE
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Was once a grander hotel, but has come down a long way since then.Both rooms were fine for one night.The night life of Thurso was entertaining from our window.Staff were fine and breakfast was very good.

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for commentin on Tripadvisor. We are continually refurbishing the Hotel however with 103 bedrooms this is an on going process. I am glad your stay was enjoyable overall More

Mansfield, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is a little tired and could really do with a makeover. The bed was quite comfortable, but the general decor and facilities need updating. The staff seemed like we were a nuisance to them by checking in and out. We were also told that we couldn't check out before 0700. The location is ok as it is situated... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for your comments. I am sorry you did not find the staff friendly as this is something we pride ourselves in. When being advised of checkout you would have been told that if checking out prior to 7.00am it would be neccesary to settle your bill the night before as the receptionist would not start untill 7.00am. I... More

Sheffield
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

At the end of the day a comfy bed, a clean and quiet room and perhaps a decent breakfast are the key needs. This place fits the bill in that respect. It is as many have stated a bit dated and tired and lacks a bit of fine cleaning here and there. Having a room at the back I would... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for taking the time to comment. I am glad you enjoyed your stay overall and hope you got a good view of the"baton". We did not increase our prices beacause of this event and i believe we offer value for money in a competitive local market. More

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Ok for one night, very dated and a bit smelly, certainly not worth the money, breakfast choice is very basic but ok if all you want is a fry up... The staff are friendly enough but don't think I will stop over again.

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for commenting on Tripadvisor. I am sorry you did not enjoy your stay with us and had you made your concerns known to us at the time then we would have done all we could to rectify the situation. Should you be in Thurso in the future then please do not hesitate to contact me in order that... More

Motherwell, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I booked this hotel and then read the reviews but to be honest some of the reviews are a little harsh. Yes the hotel is dated and could do with a coat of paint but it was clean and had all the essentials. Our booking was for dinner, bed and breakfast and the food was great with good choices. The... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. All to often we only here of the negatives from the 1000 or so guests we have per week and i hope you will make yourself known to me should you return in the future Many thanks More

Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

After booking this hotel I was a bit worried after reading some of the reviews! Coming in through the car park is not the best, but once in the hotel it is clean, comfortable and the staff are very helpful. Our room was at the front facing the main road and there was a bit of road noise, but once... More

Was this review helpful? Yes 1
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

many thanks for your comments. Sorry, but there is not a lot i can do about the road noise!! I hope you enjoyed your time on Orkney and hope to see you again in the future More

Peterborough, United Kingdom
Top Contributor
58 reviews 58 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked into this hotel, and then looked at the Tripadvisor reviews, I was therefore somewhat apprehensive having not looked first. On arrival the hotel does not look much from the street, but once inside it is clean with what appears to be new carpets everywhere (Pity they didn't paint the skirting boards while the carpets were up).Valarie in Reception is... More

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Dundee, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Very enjoyable stay. All the essentials were extremely good given that this is an older building. Water temperature in shower could have been a bit higher. Cleanliness of room was excellent. Would have no hesitation in staying there again.

Review collected in partnership with Easytobook.com

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Additional Information about Royal Hotel, Caithness

Address: Traill St, Thurso KW14 8EH, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Hotel, Caithness 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Travelocity, Tingo, BookingOdigeoWL, Venere and Otel so you can book your Royal Hotel, Caithness reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hotel, Caithness Hotel Thurso
Royal Hotel Thurso
Royal Hotel, Caithness Thurso, Scotland

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Located in the centre of Thurso, one of the most northerly towns in Mainland Scotland, the Royal Hotel provides a perfect place for business or leisure breaks. There are 103 en-suite rooms, all offering wireless Internet access, Freeview TV and tea and coffee-making facilities. The hotel is close to the beach and guests wishing to visit the exquisite scenery of Orkney can take a short ferry journey to this captivating island. Further sightseeing opportunities can be found at John O’Groats, the Castle of Mey or Old St Peter’s Church. Guests arriving for business purposes can make use of our business centre services and conference rooms, all with Wi-Fi access. ... more   less 
Number of rooms
102

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