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All 9 Thurso hotels

Royal Hotel, Caithness

3.0 of 5 Hotel   |   Traill St, Thurso KW14 8EH, Scotland
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Royal Hotel, Caithness
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Ranked #9 of 9 hotels in Thurso
  • Overview
  • Reviews (118)
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118 people have reviewed this hotel

Traveler rating
    5
    23
    45
    24
    21
See reviews for
6
43
13
18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay at The Royal Hotel. The hotel is of an older style but does not lack in any of the comforts of modern life. The room, at a very reasonable price, was very spacious and clean with all the facilities and provisions that anyone would need. The staff were very friendly and helpful and nothing was... More

Was this review helpful? Yes
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your terrific comments. I hope to see you again should you be in Thurso in the future More

Zurich, Switzerland
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Good things first: The room was reasonable in size and clean. The rest of the hotel was OK, but a bit old. Especially the dining room which looked like id has been designed during the dark-ages (pretty depressing). Over all it was OK. Just some advice: Try not to get the room above the bar (on the left side of... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thanks for commenting on tripadvisor. Unfortunateley the bar you mention is outwith my control and i can only apologise for the noise you heard. I am glad you stay was satisfactory overall and look forward to welcoming you back in the future More

Perthshire, Scotland
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

1. Reception was a bit disorganised and chaotic. Took ages to find our booking, although when I phoned the day before re dietary requirements, the booking was found instantly. Free wifi was a bonus. 2. Took lift to the 2nd floor as directed. Smiled at the lift lined with old green corduroy carpet. Remembered when people used to carpet the... More

Was this review helpful? Yes
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for commenting on Tripadvisor. I take on board the points you have raised and assure you they will be addressed. I am glad you enjoyed your stay overall and look forward to welcoming you back to the Royal Hotel More

Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well maintained and the staff could not be more helpful. Service is always with a smile and friendly suggestions of places to visit. Rooms spotless and fresh towels every day. Food was on par with typical hotel food served for coach parties. Restaurant was a bit regimented waiting for everyone to sit before orders were taken then... More

Was this review helpful? Yes 1
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your kind comments and i look forward to welcoming you back to the Royal Hotel in the future More

Aberlour, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked via booking.com, 2 x single rooms. Easy check in, rooms OK but looking tired. Shower had seen better days. Overall clean and warm though. Noisy rooms at front of hotel with smokers from the pub below (request rear room advised). Traffic also non stop. Breakfast OK. Staff friendly. Would use again if I could get a rear facing room.

Was this review helpful? Yes 1
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Unfortunately i cannot do anything about the noise from the street, we are in the town center, however we have an on-going refurbishment programme and will shortly be making improvements to the room you had. I look forward to welcoming you back to Thurso More

wigan
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here in march and the comments I had I addressed in a letter to the manager mainly about the front doors needing some TLC as that is the shop window! It is sad that there are so many negatives written when you can see there is an ongoing refurbishment here. Take the positives and support the Royal.the staff... More

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Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for commenting on Tripadvisor. I am glad you are seeing the ongoing improvements and hope to impress you further on your next visit More

Terrigal, Australia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I am so glad that I was not dissuaded from staying at the Royal by most of the bad reviews it seems to have received. It is a refurbished 19th Century coaching Inn. What an opportunity to come to Historic Scotland and actually experience history! I loved it! I stayed three days. I was a solo traveller. I was in... More

Was this review helpful? Yes 2
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Hopefully we will welcome you back to Thurso in the future and i trust you have had a safe return to Australia More

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

worst hotel we have ever stayed in. dismal,depressing,scruffy and shabby with inedible food.do not book this hotel.The room was terrible from the cracked windows to the dreadful "décor" more beware than bespoke.

Was this review helpful? Yes 1
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

I am sorry you did not enjoy your stay with us and had you made us aware of your concerns at the time we would have done everything to ensure they were adressed. Should you be in Thurso in the future then please do not hesitate to contact me in order that i may discuss this with you personally. More

Southsea
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stopped here for 2 nights on a coach tour. We had read other people's reviews and were a bit worried. However, our room was a good size and comfortable. The staff were friendly and helpful and the food was fine. The décor is a bit tired and the building would benefit from some TLC. Our only problem was in... More

Was this review helpful? Yes
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many Thanks for commenting. I am glad you enjoyed your stay overall and have taken on board your comments regarding the bath mat and towel rail. Once again thanks for your comments More

CHESHIRE
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Was once a grander hotel, but has come down a long way since then.Both rooms were fine for one night.The night life of Thurso was entertaining from our window.Staff were fine and breakfast was very good.

Was this review helpful? Yes
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for commentin on Tripadvisor. We are continually refurbishing the Hotel however with 103 bedrooms this is an on going process. I am glad your stay was enjoyable overall More

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Additional Information about Royal Hotel, Caithness

Address: Traill St, Thurso KW14 8EH, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Hotel, Caithness 3*
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Also Known As:
Royal Hotel, Caithness Hotel Thurso
Royal Hotel Thurso
Royal Hotel, Caithness Thurso, Scotland

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Located in the centre of Thurso, one of the most northerly towns in Mainland Scotland, the Royal Hotel provides a perfect place for business or leisure breaks. There are 103 en-suite rooms, all offering wireless Internet access, Freeview TV and tea and coffee-making facilities. The hotel is close to the beach and guests wishing to visit the exquisite scenery of Orkney can take a short ferry journey to this captivating island. Further sightseeing opportunities can be found at John O’Groats, the Castle of Mey or Old St Peter’s Church. Guests arriving for business purposes can make use of our business centre services and conference rooms, all with Wi-Fi access. ... more   less 
Number of rooms
102

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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