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Macdonald Highlands Hotel

4.0 of 5
Aviemore Highlands, Aviemore PH22 1PN, Scotland
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Macdonald Highlands Hotel
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Ranked #6 of 12 Hotels in Aviemore
A recent review
4 of 5 stars reviewed 2 days ago
Louise C Dunfermline, United Kingdom
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458 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dunfermline, United Kingdom
Senior Contributor
35 reviews 35 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights this week on a B&B basis with our daughters aged 5 and 9 years. We had a family room on the second floor which unfortunately didn't appear to have been included in recent room refurb. The room had more than enough space for the four of us. Room very clean, over looked car park at rear... More 

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Aberdeen
Top Contributor
59 reviews 59 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In the Aviemore resort the hotel is fairly average. Be careful about the room you get. Staff are very friendly and happy to give info on the area. Buffet breakfast is good quality and good value. There are good facilities like shops and a reasonable size swimming pool. There appear to be decent kids facilities as well. Good hotel if... More 

Was this review helpful? Yes 1
Fife, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

We booked a 2 night B&B stay through the Macdonald website and got 30% off. The room was nice, however there was a random door in the room, when I opened it there was another door on the other side leading into the next door room(no handle so it couldn't be opened from our side so was safe enough) This... More 

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Erskine, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Got a cracking Spring deal ( dinner bed and breakfast ) direct through the MacDonalds website with a £10 resort voucher thrown in. The room was great with a good view of the mountains. Very impressed. The dinner in Aspects was delicious. We paid the extra supplement for steaks and they were worth it. The Sauna Steam room Spa whirlpool... More 

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General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for taking the time to post a review on Trip Advisor. I am glad you enjoyed your stay with us. We at the resort aim to go above and beyond to exceed our guest’s expectations. I look forward to welcoming you back soon Kind Regards Christopher Wayne-Wills Chief Executive Officer Macdonald Aviemore Resort More 

Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great stay, so much for children to do, great complex from shops, coffee shops, bars, restaurants, pool, games rooms, soft play area loads....! However my down site of the hotel was the fact I phoned and requested for a fridge in our room a week before we arrived due to having a baby who required a few... More 

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General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for posting your review. I am sorry to hear about the issues you had during your stay with us, however I am glad to hear you enjoyed your time on the resort. I will pass your comments onto the team. Our aim here at the Resort is to achieve and exceed our guest’s expectations, please accept... More 

UK
Contributor
19 reviews 19 reviews
18 hotel reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed for 2 nights and had dinner in the 'fine dining' restaurant one night. Ive never experienced such a disorganised and ill trained clueless group of staff in this level of restaurant before. There was clearly a lot of tension between staff members, the older Scottish guy who looked to be the head of the team was clearly having issues... More 

Was this review helpful? Yes 3
General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for posting your review. I am sorry to hear that you did not recieve our usual standard of customer service. Our aim here at the Resort is to achieve and exceed our guest’s expectations, please accept my sincerest apologies that you felt this were not forthcoming during your most recent visit. If you would like to... More 

Edinburgh, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have just returned from a two night stay in the hotel. The room we were allocated was on the ground floor and was spacious with a nice en suite. We used the hotel as a base to explore. The town is only five minutes walk away and was lovely to wander into town and not have to drive. We used... More 

Was this review helpful? Yes
General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for taking the time to post a review on Trip Advisor. I am glad you enjoyed your stay with us. I will pass the comments on to the team who will be delighted to hear them. We at the resort aim to go above and beyond to exceed our guest’s expectations. I look forward to welcoming... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arrival at the McDonald Highland Hotel we were greeted by a massive queue at reception where it was obvious that the singular member of staff was struggling to check in everyone. We waited almost half an hour before we were even spoke to. Not a great start!! But it gets worse. We were put into a room on the... More 

Was this review helpful? Yes 2
General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for posting your review. I am sorry to hear that you did not enjoy your stay with us. Our aim here at the Resort is to achieve and exceed our guest’s expectations, please accept my sincerest apologies that you felt this were not forthcoming during your most recent visit. If you would like to discuss the... More 

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel was fantastic could not fault the food, staff or value for money. Location is great for taking in the sites of Aviemore. Staff are really attentive and do everything they can to help! The room was clean and spacious - ideal for 2. We ate in the hotel restaurant in the Highland Hotel I was blown away by the... More 

Was this review helpful? Yes
General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for taking the time to post a review on Trip Advisor. I am glad you enjoyed your stay with us. I will pass the comments on to the team who will be delighted to hear them, however I have noted your comment about the housekeeping staff and will pass this information on to them. We at... More 

London
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well what a waste of £124 (we booked on Expedia). The McDonald Aviemore hotel complex is large, confusing and badly sign posted. It took us some time to find the right building. When we did find the hotel the reception area was also hard to find and it had poor access. Don't take your luggage to reception as more than... More 

Was this review helpful? Yes 1
General M, General Manager at Macdonald Highlands Hotel, responded to this review

Dear Guest Thank you for posting your review. I am sorry to hear that you did not enjoy your stay with us. Our aim here at the Resort is to achieve and exceed our guest’s expectations, please accept my sincerest apologies that you felt this were not forthcoming during your most recent visit. If you would like to discuss the... More 

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