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Dreamhouse Apartments Glasgow Merchant City

120-140 Ingram St, Glasgow G1 1EJ, Scotland
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Dreamhouse Apartments Glasgow Merchant City
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Dreamhouse Apartments Glasgow Merchant City
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35 Reviews from our TripAdvisor Community

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Traveler rating
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    10
    4
    1
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
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  • All months
    (35)
  • Mar-May only
    (10)
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    (9)
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San Francisco, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 19, 2015

Unfortunately, our stay with the "Dreamhouse" Apartments turned into a complete nightmare. Our expected reservation at Blythwood was somehow mixed up and we only were able to stay at the property we booked for two nights; then was told "there was nothing they could do" and had to be moved to another property across town. We were offered a cheap... More 

Was this review helpful? Yes 1
DHApts, General Manager at Dreamhouse Apartments Glasgow Merchant City, responded to this review

Dear Guest Thank you for taking time to provide us with valuable feedback. We apologise that we had to relocate you to a different property from what you originally booked and please let me reassure you that it was unavoidable and we have put our best efforts together to smoothen the inconvenience which you experienced by having to move. We... More 

Milan, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 4, 2014

HORRIBLE experience! Dreamhouse overbooks this property to fill out the other properties they have. We're only told about the location change when we arrived so we couldn't escape. They REFUSED to REFUND us because we DIDN'T WANT to be moved to another location. After 3 hours of discussion over the phone we were FORCED to stay in a BASEMENT STORAGE... More 

Was this review helpful? Yes 3
DHApts, Guest Relations Manager at Dreamhouse Apartments Glasgow Merchant City, responded to this review

Dear Guest Thank you for taking time provide us with valuable feedback. We regret that you found the property where you stayed to be not suitable for your requirements. After personally investigating your complaint in detail, I believe that although we have had to move your booking at the last minute due to unforeseen circumstances, for which we apologise, you... More 

Manchester
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 31, 2014

Stayed in room 6/5 at the front of the building. First impressions were ok, although nothing like the pictures on their website, but 5 minutes in it all became clear. Such simple things weren't right. The accommodation sleeps 4, but there was only 1 cereal bowl. The dinner plates are too big for the dishwasher, one of the bathroom locks... More 

Was this review helpful? Yes 2
DHApts, Public Relations Manager at Dreamhouse Apartments Glasgow Merchant City, responded to this review

I am sorry that you were disappointed at our apartment. The pictures you saw were inadvertently loaded incorrectly and this is being corrected as we are in the process of updating our website. I understand that my colleague Rachel assisted you immediately with the issues you brought to her attention. Please be assured that our apartments are checked pre guest... More 

Edinburgh, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 12, 2013

I stayed in city centre and it is noisy and not a plush as pictures. it was a busy time but I waas way overcharged! Location is brilliant but decor is getting dated staff helpful but no one ther most of the time so some single travellers might not like.

Was this review helpful? Yes 1
Joanne G, Guest Relations Manager at Dreamhouse Apartments Glasgow Merchant City, responded to this review

Thank you for your valuable feedback. At Dreamhouse we aim to exceed our customer expectations and I am sorry that in your case you feel that this did not happen. I have discussed your comments with our Operations Team and we will be conducting a review of the standard of the decor in the apartments. Our city centre apartments are... More 

Wollongong, Australia
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

This is a mixed review. Overall this is a great place to stay and i would recommend it. It is a nice appartment and well appointed. It is in a great location. Lots of restaurants near by, close to great shops and theatre. Sound system...overall great. Downside...not much.....no toilet paper....really????? Never stayed anywhere in the world that does not. Housekeeping... More 

Was this review helpful? Yes 1
Joanne G, Guest Relations Manager at Dreamhouse Apartments Glasgow Merchant City, responded to this review

Thank you for your valuable feedback. I have passed your comments to our housekeeping team and they will be taking action to improve the standard of service provided in the apartments. In particular the lack of toilet paper is unacceptable and I am sorry that this was missed during cleaning/inspection/check in of the apartment by one or more members of... More 

London, United Kingdom
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed July 29, 2013

Dreamhouse (whoever they are) don't own this block of flats - they just own a few which they rent out - and the owner/occupiers don't like it. Hence there is no 'Reception' - the staff have an office nearby and meet you on the street outside the block. The staff are very pleasant however. We were upgraded to a 2... More 

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Preston, Lancashire
Level Contributor
326 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
3 of 5 stars Reviewed June 17, 2013

Stayed for a week in the apartment. On the positive side, the location is superb being right in the heart of the city. Ample underground parking underneath the building is a great bonus and with a Tesco shop on the ground floor and other supermarkets close by, it is easy to collect essentials. The apartment fittings are good quality and... More 

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St Mary Bourne
Level Contributor
232 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed April 29, 2013

The good, excellent apartment with underground parking, well fitted, freeview TV and good broadband. Plenty of room and everything worked. Some one came in each day and tidied up, very impressive; great location and the perfectly positioned Tesco. The bad, they did not mail me and tell me that I needed to be met in order to gain access. Therefore... More 

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 26, 2013

Firstly I loved the apartment itself, spacious, warm and very clean, the location could not be bettered walking distance to the shops and restaurants. The Tesco late shop and the coffee shop on the ground floor mean that you will never run out of essentials. The problem was the first flat we were shown had a door ripped off the... More 

Was this review helpful? Yes 1
Dublin
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 19, 2013

This is my preferred place to stay when going back to visit my home town without imposing ourselves on family or friends - it also gives us flexibility of being right in the city centre. The location could hardly be better in my view - a very short stroll from George Square, and its frequent direct express bus to the... More 

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