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Holiday Inn Express Glasgow City Centre - Theatreland


Hotel class 3.0 of 5
165 West Nile Street, Glasgow G1 2RL, Scotland
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Reviews you can trust

86% Recommend
4.0 of 5 stars 88 reviews
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By trip type
All (88)
[ Date ] [ Rating ]
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3 of 5 stars
nick164   43 contributions
Sydney, Australia
Aug 2, 2009 | Trip type: Solo travel

Pros: - welcoming and friendly reception staff.  - rooms are basic but clean and well maintained. - central location, close to main shopping area and the bus terminal (Buchanan Bus Station).  Cons: - I paid the weekend advance purchase rate of £69 which is good enough value, however the hotel's full standard rate of around £90-£100+ wouldn't represent good value... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you so much for reviewing our Hotel. I was very happy to see the Hotel described as reliable and good quality. Thank you also for pointing out the cleanliness and friendly staff aspects - I consider both to be priorities when running a Hotel. I do hope we will welcome you again in the future.

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3 of 5 stars
weaverinnewyork   10 contributions
Brooklyn
Jul 19, 2009 | Trip type: Couples

We booked a Holiday Inn Express and expected a certain level of service and quality and found that this hotel met our expectations. It was a one night stop in Glasgow - the hotel was basic but clean. The rooms were small as was the bathroom (a bit like a cruise ship cabin), and the mattress was a little stiff... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you for taking the time to comment on your stay with us. I am pleased that in general everything was to your satisfaction. As you may have read in previous reviews, one of my main priorities in the Hotel is cleanliness and once again I am happy to see that you have highlighted this. I do hope...

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1 of 5 stars
SoDisappointed09   1 contribution
Ireland
Jun 21, 2009 | Trip type: Friends getaway
1
person found this review helpful

First impressions were very impressive when we arrived earlier than the recommended check in time, our room was ready and staff appeared to be very pleasant. We were also impressed with the security in place. Rooms are compact and clean, but once we opened the window it was like have a turbine in the background, we couldn't work out what... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Firstly please let me apologise for the unfortunate experience you encountered at the Hotel. I am sorry that you were left with concerns regarding the efficiency of our Fire Procedures. Please allow me to reassure you that the safety of our guests and staff is of paramount importance to us. We have carefully conceived, and well rehearsed policies...

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4 of 5 stars
Neecey19   3 contributions
Toronto
Jun 18, 2009 | Trip type: Solo travel

This hotel is in a great location for exploring the city. Easy access to train and bus stations, close to Buchanan Galleries for shopping. I stayed one night on my way to Oban and was very pleasantly surprised. Everything was ready on my arrival and the 2 gentlemen on Reception were very friendly and welcoming. As a woman travelling alone,... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you for taking the time to write a review of our Hotel. One of our main priorities is the safety and security of our guests I am therefore really pleased that at as a woman travelling alone you feel quite confident staying with us. I do hope we have the pleaseure of welcoming you to the Hotel...

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5 of 5 stars
SammieR   61 contributions
Sheffield
May 28, 2009 | Trip type: Couples
1
person found this review helpful

I stayed here with my partner for 1 night whilst visiting Glasgow. We arrived a few hours before check in but our room was already ready. The room was larger than I expected, it had a double bed and a sofa bed in the corner, and the bathroom also was large with a corner sink, shower and toilet. It was... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you so much for taking the time to comment on your stay. I am glad the Hotel and facilities were better than you expected and look forward to welcoming you in the future. Kind Regards

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3 of 5 stars
Jamezon   73 contributions
Glasgow
Apr 26, 2009 | Trip type: Couples

Basic accommodation, you will know what you're getting if you have stayed in HI Expresses before. Clean and tidy rooms, decent size, basic bathroom. Tea/coffee facilities, a tiny TV. The sign outside claims weekend rates from £49. This would be a fair price for what is no more than a budget hotel. We paid £59 on a deal but the... more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you for taking the time to review your stay with us. I am sorry you felt the bed was uncomfortable.Unfortunately beds are a very personal preference, some guests prefer a slightly softer mattress. I did go and lie on the bed and personally didn't have a problem with it, granted I didn't sleep on it for the...

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4 of 5 stars
EildonLass   1 contribution
Scottish Borders
Apr 12, 2009 | Trip type: Couples

Stayed one night in March; check in staff friendly (the chap on the desk wasn't even phased by me not being able to work the key card!); clean, comfortable room near the back so nice & quiet & good choice at breakfast. Would stay here again. One tip - book online as it's much cheaper than the walk-in rate. more

Management response from
KarenBurke, Hotel Manager

Dear Reviewer, Thank you so much for taking the time to comment on your stay in the Hotel. I am glad everything was to your satisfaction and pleased that once again the staff are recognised. Thank you also for passing the tip on about booking in advance on the internet, although you can at times get as good a deal...

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4 of 5 stars
Girlsontour00   8 contributions
Chesterfield
Mar 14, 2009 | Trip type: Friends getaway
1
person found this review helpful

Great little hotel and you know what you are going to get with the Hi Express. The rooms were small but clean. The breakfast was really good and the staff were so friendly. Close to theatres and shops. Nice restaurants nearby. Only down side was that the beds were the most uncomfortable I have ever slept in. If it hadn't... more

Management response from
KarenBurke, Karen Burke

Dear Reviewer, Thank you for your comments on your stay. I notice it has been a while since you were here and I am delighted to tell you that since then we have replaced all of the Mattresses in the Hotel with brand new comfort ones. I was pleased everything else was to your liking and I look forward to...

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3 of 5 stars
MeandSally   19 contributions
the highlands
Mar 4, 2009 | Trip type: Couples

good central location, clean, very relaxing bar area with leather sofas, comfy bed and enjoyed breakfast. the only problem with this hotel was the noise! the window in the room let in all the noise from outside, we first thought the window was open, but it was closed, we also had a room at the back but it was still... more

Management response from
KarenBurke, Karen Burke

Dear Reviewer, Thank you for taking the time to comment on your stay in the Hotel. I am terribly sorry your stay was marred by the noise you experienced. Unfortunately the location of the Hotel means it is impossible to cut it out completely, I was surprised however that the room allocated at the back of the Hotel was no...

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5 of 5 stars
kesa_01   3 contributions
scotland
Mar 4, 2009 | Trip type: Family

Just back from 2 night stay at this hotel and cant stop telling everyone how good it was! From the moment we stepped through the entrance, you could smell the cleanliness and the place has such a nice ambience too! The reception staff were very curteous and informative but in such a relaxed way, I immediately felt at ease. Location... more

Management response from
KarenBurke, Karen Burke

Dear Reviewer, Thank you so much for your fabulous review of the Hotel. Thank you also for your very valid point about the TV channels, this is certainly something I'll be investigating to improve. I look forward to welcoming you back to the Hotel in the future.

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Holiday Inn Express Glasgow City Centre - Theatreland Also Known As

  • Holiday Inn Express Glasgow
  • Holiday Inn Glasgow
  • Glasgow Holiday Inn
Address: 165 West Nile Street, Glasgow G1 2RL, Scotland
Glasgow Hotels Holiday Inn Express Glasgow City Centre - Theatreland
4.0/5.0
88