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Holiday Inn Express Glasgow City Centre - Theatreland

3.0 of 5
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165 West Nile Street, Glasgow G1 2RL, Scotland
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Holiday Inn Express Glasgow City Centre - Theatreland
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Ranked #36 of 92 Hotels in Glasgow
A recent review
5 of 5 stars reviewed 3 days ago
Lynsey H Irvine, United Kingdom
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821 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Irvine, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this hotel as we wanted to do the tourist thing in Glasgow (we live not too far away!). Great value for money and breakfast included which was even better! Staff were very pleasant and helpful, especially George. Room was small but served its purpose. The rooms have no air conditioning which is my only complaint (fans are available from... More 

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Newry, United Kingdom
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, half an hour bus ride from Glasgow airport (£6) brings you to Buccannon street bus station simply walk across the road and your at the hotel. warm friendly welcome able to book in early, room was warm, spacious and clean. All the staff we met were very helpful and friendly. Housekeeping was excellent.toothbrushes etc. available from reception Breakfast... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for sharing your comments about your stay. It is great to hear from a satisfied customer such as yourself, we are thrilled to know that you enjoyed our friendly staff, housekeeping standards and free buffet breakfast. We hope to see you back in Glasgow in the future. Kind Regards, Andrew Carse Senior Manager More 

Martinsburg, West Virginia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The location of this hotel is great. It sits right in the heart of the city. So, everything is within a short walk of your room. If you can deal with the tiny rooms, the amenities aren't that bad at all. The train statiin is a five minute walk away and it can take you to just about anywhere.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for reviewing our hotel on TripAdvisor and for sharing your experience with other travelers. I am delighted to hear you enjoyed our great City Centre location. Kind Regards, Andrew Carse Senior Manager More 

Irvine, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Recently stayed here with a group of friends before heading on holiday and the location is perfect. A two minutes walk from Buchanan Bus Station, 5 from Queen Street train station and 10 from Central Station. The hotel is located at the top of the City Centre and is a 2 minutes walk from the heart of Glasgow, shops, cinema,... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you so much for the detailed account of your stay at our hotel and am delighted you recent excellent customer service, free breakfast and free Wi Fi. Your compliments are highly appreciated and we really hope that you will return once again in the near future. Kind Regards, Andrew Carse Senior Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well located near to the main bus station where there is a direct bus to the airport which was very handy. Warm welcome from reception staff, very friendly and helpful. The weather had been warm but the room was a comfortable temperature with the window open, the only problem was that after about 5am the buses started... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for your candid review of our property. We are glad to see you enjoyed our customer service. We are sorry for the you experienced some noise issues and didn't enjoy our free buffet breakfast. All your points have been taken on board. Kind Regards, Andrew Carse Senior Manager More 

west sussex, UK
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Good location as its quiet central (just nearby the cinema's and also you can catch the red tourist bus). Breakfast choices is limited. Toilet is a bit stinky. The room is a good size and has a sofa bed.

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, we have a 24 Hour duty manager available, if they have been contacted am sure they would have been able to fix any of... More 

Portland, Oregon
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Other American travelers have warned that this property is not up to the standards of the same chain in America. It's rooms and bathrooms are tiny with min al amenities. That said, it works for an overnight stay near the Buchanan Street bus and ScotRail Qween Street stations. If you visit on a hot day, be aware that there is... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you very much for sharing your feedback about your recent stay with us in Glasgow. Please let me apologise that you where not fully comfortable during your stay. Unfortunately we do not have air conditioning in our bedrooms, but do have fans available upon request during warmer days in the summer. Kind Regards, Andrew Carse Senior Manager More 

Dunfermline, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 26, 2015

We arrived to a great welcome. George on reception was so nice, helpful and welcoming. Our room was very clean and fresh with plenty of toiletries and towels. The beds were comfy and the choice of hard or soft pillows was a good idea. Breakfast was nice with a good selection. The only issue was that we stayed on a... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you so much for your review, We are thrilled to know that you had a fantastic stay with us, and that you also enjoyed the room and the friendly Glaswegian service offered by George. We hope to see you back in Glasgow again soon. Kind Regards, Andrew Carse Senior Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2015

It's an ok place for a short stay..no air-conditioning in the room...but quite near to the bus station which is very helpful for travellers. Also shopping centre and other shops are there nearby. Breakfast is the usual..cutlery was not clean...staff is not very helpful...not a complaint just a point noted.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for taking your time to leave us the feedback of your recent stay with us in Glasgow. We are sorry to hear that your breakfast dining experience did not meet your expectations, but I assure you the team do care and we normally get positive feedback regarding our team. Kind Regards, Andrew Carse Senior Manager More 

Plymouth, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed June 25, 2015

Staff were super, extremely helpful and friendly at all times of the day. Clean and comfortable room with a great self service breakfast. Very central and great puband reasonable Italian restaurant next door.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for reviewing your recent fantastic stay! I and the entire team are so glad to hear you enjoyed the facilities and services in our hotel. Once again thank you for recommending Holiday Inn Express Glasgow. Kind Regards, Andrew Carse Senior Manager More 

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