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Holiday Inn Express Glasgow City Centre - Theatreland

3.0 of 5
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165 West Nile Street, Glasgow G1 2RL, Scotland
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Holiday Inn Express Glasgow City Centre - Theatreland
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Ranked #36 of 92 Hotels in Glasgow
A recent review
4 of 5 stars reviewed 4 days ago
Catriona M Dunfermline, United Kingdom
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810 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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Dunfermline, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived to a great welcome. George on reception was so nice, helpful and welcoming. Our room was very clean and fresh with plenty of toiletries and towels. The beds were comfy and the choice of hard or soft pillows was a good idea. Breakfast was nice with a good selection. The only issue was that we stayed on a... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you so much for your review, We are thrilled to know that you had a fantastic stay with us, and that you also enjoyed the room and the friendly Glaswegian service offered by George. We hope to see you back in Glasgow again soon. Kind Regards, Andrew Carse Senior Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It's an ok place for a short stay..no air-conditioning in the room...but quite near to the bus station which is very helpful for travellers. Also shopping centre and other shops are there nearby. Breakfast is the usual..cutlery was not clean...staff is not very helpful...not a complaint just a point noted.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for taking your time to leave us the feedback of your recent stay with us in Glasgow. We are sorry to hear that your breakfast dining experience did not meet your expectations, but I assure you the team do care and we normally get positive feedback regarding our team. Kind Regards, Andrew Carse Senior Manager More 

Plymouth, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

Staff were super, extremely helpful and friendly at all times of the day. Clean and comfortable room with a great self service breakfast. Very central and great puband reasonable Italian restaurant next door.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for reviewing your recent fantastic stay! I and the entire team are so glad to hear you enjoyed the facilities and services in our hotel. Once again thank you for recommending Holiday Inn Express Glasgow. Kind Regards, Andrew Carse Senior Manager More 

Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a very short walk from the bus station. The bed was comfortable and the room nicely appointed. There was a heated towel rack though strangely only one towel on it. The location of this hotel is great in terms of shopping, close to the lively Buchanan Street.

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you very much for selecting our hotel for your break and for sharing your experience. I am glad to know that you had a great stay and liked our location and the service given by our associates. We hope to see you back in Glasgow in the future. Kind Regards, Andrew Carse Senior Manager More 

Highlands
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I've just come back from staying 7 nights at this hotel. My stay didn't start well. As we were staying 7 nights we wanted as big a room that was available - my 2 colleagues in single rooms had more room in my opinion. When I went back down to reception to asked to be moved to a bigger room,... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you very much for sharing your feedback about recent stay at our hotel. I would like to apologize, if you found your bedroom small and we didn't have any family rooms available to move you too. Thank you once again for your feedback and recommendation to help us make further improvement in the future. Kind Regards, Andrew... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Booked through Central Reservations. Although they may have booked me into the wrong hotel as there are two Holiday Inns next to each other in Theatreland. As I am an IHG member thought I was booked into a 4 star hotel but on arrival found out I was in a budget hotel with limited Breakfast selection as i am lactose... More 

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acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you very much for your review. We do indeed have two hotel next to each other on West Nile Street. The Holiday Inn which is our 4 star hotel and our self the Express which is our 3 star hotel. Both hotels offer a very high standard of accommodation and both hotels have a selection of lactose... More 

Ayr, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly welcome from reception staff. Hotel very clean. Had room on 5th floor view of street. Very good size and very clean.(could have done with more than 2 coffee sachets but just had to ask). Bed was a bit hard but you will never suit everyone on that issue. Only 2 min walk from everything ie bus station and... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you very much for your review of our hotel. We are thrilled to know that you had a great stay experience with us and that you liked the facilities we have provided. And thank you once again for highlighting the great hospitality and friendliness of our team members. We look forward to welcoming you back to Glasgow.... More 

Derby, United Kingdom
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here during business trip in June 2015 and found the staff to be very helpful and friendly, room was spacious (funny shape...) and clean, breakfast is basic but will satisfy most needs. I would stay here again. In terms of location, a 2 minute walk takes you to Sauchihall street, 3 minutes to Buchannan Street and within 10 minutes,... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you so much for your 4 star review, We are thrilled to know that you had a fantastic stay with us in Glasgow and appreciated our friendly staff and location. We hope to see you back again soon. Kind Regards, Andrew Carse Senior Manager More 

Gilbertsville, Pennsylvania, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First of all, this Holiday Inn Express is very small. When they say they have parking, they neglect to tell you that you have to walk across a busy highway and down the street to a car garage that charges you to park. The bar they reference to is right behind the front desk (attached to it), and the people... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you for taking the time to your review. I apologize if did not have an enjoyable stay with us in Glasgow. We have a 24 hour Duty Manager which would have been more than happy to rectify any issues you may have had. Our website clearly states we have off site parking at the hotel offered by... More 

Cookstown, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A perfect no frills hotel situated in Central Glasgow. Room was clean and staff very welcoming. Hot buffet breakfast is now included - not a big variety but perfectly adequate for me. The best thing about this hotel is how central it is with the main bus station literally around the corner, Queen Street railway station a short walk and... More 

Was this review helpful? Yes
acarse903010, Manager at Holiday Inn Express Glasgow City Centre - Theatreland, responded to this review

Dear Guest, Thank you so much for sharing your stay experience to the world, We are honoured to have received your excellent compliments regarding our location in Glasgow City Centre. We hope to see you back in Glasgow in the future. Kind Regards, Andrew Carse Senior Manager More 

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