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Hilton Glasgow Grosvenor Hotel

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1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
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Hilton Glasgow Grosvenor Hotel
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Hilton Glasgow Grosvenor Hotel
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858 reviews from our community

Traveler rating
    267
    315
    147
    74
    55
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140
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177
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

We were allocated a premium room which was at the back of the hotel and was extremely noisy as overlooked the hotel extractor fans, car park, wheely bins and the delivery bay for a supermarket so woken very early each morning by noise and constant hum noise in the room from the fans.

Review collected in partnership with Hilton Hotels & Resorts

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear T3270QOkarenw Thank you for your review of the Hilton Glasgow Grosvenor It was disappointing to hear that you were dissatisfied with your room. I can assure you that had our team been made aware of the issues you experienced on your first night, a room move would have been immediately offered for the remainder of your stay. I have... More 

London
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a perfectly nice city hotel if you need to stay in the West End for a night. They've spent a lot of money on the reception and bar areas but much less in the rest of the hotel. You only have to wander in to the mezzanine level to find an unreconstructed 1980s corporate hotel. My room was... More 

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear thehotelinspector Thank you for taking the time to review your visit to the Hilton Glasgow Grosvenor. I was disappointed to hear that you were unhappy with the standard of the bedrooms. Our bedrooms were completely refurbished in 2013 and in general feedback regarding the décor has been positive. Your feedback has been passed to our General Manager and the... More 

Kilsyth, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Another great stay at The Hilton Grosvenor Glasgow. All the staff were excellent, very good service in the bar and at breakfast. Would definitely stay again if in the area f the west end of Glasgow. Location is excellent for visiting the Kelvin Hall along with the multitude of bars and restaurant's near Byres Road.

Review collected in partnership with Hilton Hotels & Resorts

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Bob7777777_10 Thank you for your review of the Hilton Glasgow Grosvenor. it was lovely to hear that you enjoyed your visit and thank you for taking the time to share your experience with us. We hope to welcome you back to the Hilton Glasgow Grosvenor in the future. Kind Regards More 

Campbeltown, United Kingdom
Top Contributor
56 reviews 56 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The last tine I stayed here around 20 years ago the hotel was under the Stakis banner and was something of a grand old lady in decline at the time and I had the misfortune of sharing a lift with the odious David Mellor who was in town for a party conference - at least it wasn't Maggie! I don't... More 

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear the booler I would like to thank you for your review of the Hilton Glasgow Grosvenor following your visit. It was fantastic to hear that you enjoyed the surroundings (including the local wildlife) and the hotel. This always encourages us to continue providing the best service and going that extra mile. I have taken this opportunity to share your... More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We got married here 21st March 2015.. Corrinne was amazing, so helpful wilth all my calls & emails. I'm quite fussy & knew exactly how I wanted my wedding reception to look. Right down to the tables were as I imagined. Michael (MC) was also fantastic. We had booked rooms for 3 nights honeymoon suite for the night of our... More 

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Karen D Firstly, congratulations on your marriage, may I wish you all the happiness for the future. It was fantastic to hear that the run up to your big day, as well as the day itself went smoothly and was everything you had imagined. Our entire team work hard to provide the best service to every one of our... More 

Carlisle, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed overnight here to be near the Oran Mor (just across the road) to see our favourite band I Am Kloot. The girl on reception was so helpful and friendly. We were informed we were guests of the day and upgraded our room and said we could have a free cocktail each. As we were already... More 

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Marj H Thank you for your review of the Hilton Glasgow Grosvenor following your visit. It was fantastic to hear that you enjoyed being our Guest of the Day and your band. I have to agree that our location in the heart of the West End of Glasgow is amazing. I have shared your compliments with our entire team... More 

Cork, Ireland
Top Contributor
118 reviews 118 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

Located in the west end so if your looking city centre a little out. Set taxi cost from airport with Glasgow taxis was £20.80. Friendly reception staff. Room was comfy enough for a weekend stay. We opted for breakfast at reception for our first night/morning which was £9.50 instead of £12. Breakfast could be improved but there was still a... More 

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear TravelsRB Thank you for your review of the Hilton Glasgow Grosvenor. It was disappointing to hear that on this occasion you felt we did not meet the high standards you have come to expect from Hilton. Please be assured that I have passed your feedback to our General Manager and the Heads of Department to address as this assists... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked into another hotel and after a long drive, arrived around nine at night. we checked in and we promptly checked out again after we saw the state of our room and were surrounded by rowdy hen and stag parties. I booked this hotel last minute on the way out of this hotel and ten minutes later we... More 

Was this review helpful? Yes 3
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear JacquelineRoss I would like to thank you for your lovely review of the Hilton Glasgow Grosvenor. It was fantastic to hear that we were able to help you following the issues you experienced with your original hotel. Our entire team always strives to provide the best experience for all our guests. I have taken this opportunity to share your... More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location within walking distance of Ashton Lane, great restaurants and within short walking distance of the metro. Courteous helpful staff and the hotel is in great condition. The guest rooms were spotless and stylish. Would definitely stay again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Taylor J Thank you for reviewing the Hilton Glasgow Grosvenor following your stay. It was fantastic to hear that you enjoyed yourself and would visit again. I have shared your feedback with our entire team and thank you for taking the time to write your review. We look forward to welcoming you back on your next visit to Scotland.... More 

Livingston, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Had an enjoyable stay and everything about the hotel was Quality. Excellent friendly and helpful desk Staff who had a true smile not false because they had been paid too , Had the full breakfast and it was good quality food and the chef was also very pleasant and had a chat . All in all will have no hesitation... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Charles H Thank you for your review of the Hilton Glasgow Grosvenor following your visit. It was lovely to hear that you enjoyed your stay and that you would not only be happy to return, but also to recommend us. I have taken this opportunity to share your compliments with our entire team and we thank you for taking... More 

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