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Hilton Glasgow Grosvenor Hotel

4.0 of 5
1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland (West End)
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Hilton Glasgow Grosvenor Hotel
Ranked #45 of 108 hotels in Glasgow
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452 reviews from our community

Traveler rating
    133
    160
    80
    42
    37
See reviews for
Families
77
 
Couples
162
 
Solo
37
 
Business
91
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Stavanger, Norway
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

The front of this hotel, and area to the front of this hotel, are lovely. The room was a large twin room, excellent for our purpose. Location is good, next to Byers road were a number of good restaurants can be found. The receptionist was very welcoming. Did feel 'nickel and dimed', extra for internet in the room, extra for... More

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Oldmeldrum, Scotland, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2013 NEW

We stayed at this hotel as our son was getting married at Oran Mor, just across the road, on the Saturday. As we were travelling from Aberdeen, we booked in on the Friday, staying until the Sunday. The staff were very helpful at all times. The only meals we had in the hotel were two breakfasts - both very good.... More

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See 4 more reviews by brianpostie for Glasgow
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear BrianPostie Thanks for reviewing your recent stay at the hotel. It is encouraging to hear that you enjoyed your visit and I have passed your compliments on to the team. We strive to provide the best service and I'm happy that we lived up to the high standards you expected. We look forward to welcoming you back in the... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013 via mobile

We stayed here on our engagment party night ...very nice hotel great room altho it did cost us £32 for a small pizza and 4 beers...very over priced room service and the pizza wasnt that good...we were a tad tipsy things u do if ur hungary...all staff where very helpfull

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See 3 more reviews by Emma M for Glasgow
Mill Creek, United States
1 review
2 of 5 stars Reviewed May 13, 2013

Do not expect a reasonable parking facility, internet access in your room, or a staff that has any authority beyond stated policy. The room is hot and difficult to cool. Street noise is constant when the windows are open.

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Review collected in partnership with Hilton Hotels & Resorts

Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear S Michelle R I would like to thank you for taking the time to review the hotel following your stay. It is disappointing to hear that on this occasion we did not meet the high standards you have come to expect. Unfortunately, due to our location in the heart of the West End, secured parking is limited, however our... More

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Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed May 12, 2013

Parking is in supermarket multi-storey- access to hotel from parking through a supermarket. Imagine my wife's feelings in all her glamour - passing through Sainsbury's. Back rooms look over the car park & bins. Lorrys in and out servicing supermarket early morning. Windows don't seal so the wind whistles. Buffet breakfast poor.

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Review collected in partnership with Hilton Hotels & Resorts

Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear Robert D Thanks for writing your review of the hotel following your visit. It was discouraging to hear that you were disappointed in the parking facilities and external noise. We appreciate that parking is limited, due to our location in the heart of the West End of Glasgow, however our staff are always happy to suggest alternatives to our... More

London
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 6, 2013

We do love coming here when visiting family in Glasgow. Always a nice welcome from really friendly and helpful staff. We had a comfortable room, recently decorated, clean and comfortable. The bar area is really cosy, great for people watching due to the many weddings. Bar staff as usual are great, especially Doreen who always remembers us and takes time... More

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See 9 more reviews by BriNig for Glasgow
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear BriNig Thanks for reviewing the Hilton Glasgow Grosvenor following your visit. It was lovely to hear that, as a repeat visitor, we continue to provide the standards you have come to expect from us, especially with the rooms and public areas. I have passed your comments regarding the in-room internet charges to our Management Team as this assists us... More

Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

Had a wonderful stay at the Hilton April 9 - 16th. The staff could not have been more attentive and you simply cannot beat the central location. We had my daughter's baptism party there on April 14th and Ashley and Angela along with the rest of the staff went above and beyond to make sure that every detail was absolutely... More

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear Anndiea2 Thanks for reviewing the Hilton Glasgow Grosvenor following your recent visit and function. It was great to hear that you enjoyed yourself and that our team here made the arrangements and planning easier for you. Our team understands that these things can be stressful and are happy to assist in any way possible. I have passed your compliments... More

Edinburgh, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 4, 2013

Location great - perfect for the west end.. Rooms average - 3 out of 5 I'd say - hot - the heating is way too high.. Breakfast not nearly as good as the hilton garden inn near the SECC - orange juice from concentrate and breakfast was included in my rate but the hotel tried to charge me for i... More

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Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear Running_bull_7 Thanks for taking the time to review the hotel following your visit. I was disheartened to hear that on this occasion we didn't meet the standards you have come to expect, however I have passed your comments regarding the issues you experienced to our Management Team as all feedback assists us in continually improving our service and property.... More

Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 3, 2013

A very good hotel in the West End of Glasgow. Very convenient for buses, subway and walking into the town centre, but the surrounding area itself is packed with great shops and restaurants. The Botanic Gardens are directly across the road and that's a lovely place to visit. Price of rooms is not too high considering the standard and the... More

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See 6 more reviews by Ann C for Glasgow
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review
May 17, 2013

Dear Anne C Thank you for writing a review of the Hilton Glasgow Grosvenor following your recent visit. It was lovely to hear that you enjoyed your stay, particularly our location in the heart of the West End of Glasgow. Please be assured that I have passed your compliments to our Management Team as all feedback is taken very seriously... More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 2, 2013

Stayed here in March 22nd 2013 , where do we start. For a Hilton this was very poor, it was freezing cold the windows need replaced there was heaters all over the place to make matters worse it took two calls to get someone up to check our room central heating which wasnt working. I then decided to go for... More

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See 2 more reviews by Barbara_C187 for Glasgow
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Additional Information about Hilton Glasgow Grosvenor Hotel

Also Known As:
Hilton International Glasgow
Glasgow Hilton
Hilton Glasgow
Hilton Glasgow Grosvenor Hotel Scotland
Address: 1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > West End
Amenities:
Bar/Lounge Business Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotels in Glasgow
#39 Family Hotels in Glasgow
#39 Business Hotels in Glasgow
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Situated in the heart of Glasgow’s vibrant and bustling West End and within walking distance of Glasgow University, the Hilton Glasgow Grosvenor hotel is the perfect place to stay during your visit to Scotland’s biggest city. Excellent transport links give Guests easy access to the SECC, Glasgow city center and Glasgow International Airport. Stay connected and productive with high-speed internet access and Business Centre. Enjoy great local produce in the highly acclaimed Bo’vine Restaurant and fabulous cocktails in the award winning bobar. Complimentary access to the leisure facilities at the nearby Hilton Glasgow hotel allows you to relax and rejuvenate in the indoor pool and fully-equipped fitness center. Offering friendly, responsive and professional service in a highly desirable setting, the Hilton Glasgow Grosvenor hotel has everything you need to make the most of your time in Glasgow. ... more   less 
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Hilton Glasgow Grosvenor Hotel
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