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Hilton Glasgow Grosvenor Hotel

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1 - 9 Grosvenor Terrace | Great Western Road, Glasgow G12 0TA, Scotland
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Hilton Glasgow Grosvenor Hotel
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Hilton Glasgow Grosvenor Hotel
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929 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Airdrie, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent experience. Hotel seems to have been recently refurbished and is looking well. Most of the funriture/fittings looked brand new. Staff were exxceptionally helpful and are a major credit to the hotel. Breakfast was very good, buffet style, so you were able to fill up your plate as high as you wanted! Again, the staff at breakfast were extremely helpful... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear John A Thank you for your review of the Hilton Glasgow Grosvenor following your visit. It was great to hear that you enjoyed your stay and appreciated our décor and furnishings. Please be assured I have passed your feedback to our General Manager and the relevant Heads of Department to share with the entire team. Thank you for taking... More 

Glasgow, United Kingdom
4 of 5 stars Reviewed 3 days ago NEW

Excellent location, short walk to subway which was easy to use. Staff were attentive and very helpful with our children and their needs. Evening meal was excellent and room comfortable and clean. Noise from lift was the only slight discomfort.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Christine M Thank you for your review of your stay at the Hilton Glasgow Grosvenor. It was wonderful to hear that you and your family enjoyed the visit and that our entire team made you feel welcome. I have taken this opportunity to share your feedback with our team and we look forward to welcoming you back to the... More 

Cocoa Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Convenient to LOTS of restaurants, subway, and the "hop-on/hop-off" bus. Clean and comfortable, though minimal temperature control in the room (we opened the windows to keep the room cool). The hotel bar (Bobar) was priced comparably to other bars in the area, and the staff were attentive and friendly. Parking is somewhat expensive, but perhaps comparable to other places in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Lawrence N Thank you for your review of the Hilton Glasgow Grosvenor following your visit. It was great to hear that you enjoyed your stay, especially our convenient location in the heart of the West End of Glasgow. It is always lovely when we receive feedback like yours as this encourages us to continue providing the best service to... More 

Uxbridge, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Reception staff were very Helpful and Polite. Food was very good would recommend having a meal there even if you are not staying there. Great Experience will stay here again on my next trip. Rooms were clean and bed surprisingly comfy. Internet access was not very good but with HHonours its free so you cant really complain.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Fiona B Thank you very much for your review of the Hilton Glasgow Grosvenor. It was lovely to hear that you enjoyed your stay and that you're looking forward to coming back. I have passed your compliments to our entire team and thank you once again for taking the time to share your experience with us. Kind Regards More 

Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were looking for a weekend break close to home and with our new pup. We certainly landed on our feet - the Glasgow Grosvenor was perfect. The room was immaculate and spacious with a lovely view over the Botanic Gardens. The Reception team were friendly, polite and professional We had the choice of a wander around the Botanics, explore... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear lynpn74 Thanks for taking the time to review your stay at the Hilton Glasgow Grosvenor. It was fantastic to hear that you enjoyed your stay as this encourages us to continue providing the best service and highest standards. We are lucky to be located in the heart of the West End of Glasgow and almost all of our guests... More 

New Jersey
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall good central location. Parking very convenient just across street. Diamond status didn't get us any upgrade, same old reason fully booked. Rooms fair. Breakfast disappointing due to chef who was busy doing nothing and had to stand looking at him for ten minutes finally made omelette . What a attitude . Staff at breakfast very poor, asked for coffee... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear njj1reporter Thanks for your review of the Hilton Glasgow Grosvenor following your visit. Please be assured that I have passed your feedback to our General Manager and the relevant Heads of Department to address and I am sorry that you felt on this occasion you did not receive the high standard of service you have come to expect from... More 

Chester-le-Street
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for an overnighter when going to see AC/DC. A taxi from Glasgow Centre will cost about £10. Didn't really spend a great deal of time in the hotel but staff were friendly and advised us on the transport links back into the City. There is an underground station a 100m or so from the hotel which is a... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear Geordiedaz I would like to thank you for your review of the Hilton Glasgow Grosvenor. It was great to hear you enjoyed your stay and hopefully you enjoyed your concert just as much! Please be assured that I have passed your feedback to our entire team as this encourages us to continually provide the best service to all our... More 

Ayr, Scotland
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night. Booked well in advance and had a king sized double facing onto Great Western Road @ £120 per room B & B. Good sized room. Ventilation was a problem due to considerable traffic noise from busy city street. One litre of bottled water available in room for £3.95 [ refilled free during length of visit] Unfortunately no... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear BurtonAyr Thanks for your review of the Hilton Glasgow Grosvenor following your recent visit. It was great to hear that you enjoyed your stay with us and I have passed your compliments to our entire team as this encourages us to continually provide the highest standard of service. Thank you for sharing your experience and we look forward to... More 

Campbeltown, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Unusually for me I booked this then read the reviews, I think I trusted the Hilton name too much. I was worried when I read the reviews but it was near to where we was eating and there was not much availability throughout Glasgow. My panic increased when I saw where we had to park the car, a multi story... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear REMEVMA Thank you for your review of the Hilton Glasgow Grosvenor. It is always lovely to hear when we exceed the expectations of our guests as this encourages us to continue providing the best service. I was sorry to hear that you felt we were trying to rip you off regarding the cost of wifi. I can assure you... More 

Morayshire
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here prior to a Conference (which was also located here). The room was immaculate with an extremely comfortable bed. We had our evening meal in the bar which was amazing and served lovely cocktails. The buffet breakfast was the ideal way to start the day with very polite and helpful staff. The reception staff were also very helpful... More 

Was this review helpful? Yes
Loraine B, Hotel Administrator at Hilton Glasgow Grosvenor Hotel, responded to this review

Dear TheYoungOnes_10 Thanks for your review of the Hilton Glasgow Grosvenor. It is always lovely when a guest enjoys their stay and hearing about it only strengthens our commitment to providing the best service. Please be assured that I have taken this opportunity to share your feedback with the entire team and I definitely agree with you about our range... More 

Hotel Review Summarization

What travelers say

  • Car park(15)
  • Byres Road(11)
  • Friendly and helpful(5)
  • Great location(4)
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