We were offered this hotel as an alternative after arriving at our original hotel (within the same hotel group) to discover that our room was unavailable. It may look alright from the outside, but inside it is in very poor condition and suffering from damp. On arrival we were asked to pay the full amount of our stay without having... more

I was rather hasty in booking this hotel. It appears to have good reviews, a number of 5/5, and as finding a hotel can be daunting at times, I booked this one in a rush. When returning to this site I noticed following a number of very poor reviews were quite a few 5* reviews, with recommendations for everyone and... more

We stayed for 4 nights in a double room which was very well presented and maintained. The first thing we noticed was the cleanliness compared to many other places. The bathroom was very clean..clean.. clean..clean.. The bed was really comfortable "which is RARE" , we just couldn't believe that finally we had found a place with a comfortable bed which... more

the hotel located on buckingham terrace, off the great western road, and very good location, large, spacious rooms, very comfy beds, and beautifully and simply decorated rooms, i enjoyed my whole stay in this hotel, the breakfast menue have lots of choice to select and also there was fresh fruits and difrent varieties of cerials and cuppacino, hot chocolate and... more

the worst place ever! We arrived and were greeted by a young girl, with very poor english skills. We were about to pay for the room when i showed my student ID card to get my entitled student discount, only i was told that i coulndt use it cause i hadnt told them about student discount over the phone when... more

Me and my friends got to the hotel on the 2nd of May around 5pm. When payin for the hotel we asked about student discount and the woman taking our money decided she couldnt speak english and couldnt understand what we were on about and then phoned her boss and we were then told we couldnt get it because we... more

filthy, dirty room. Bed almost on floor. Food disgusting and no brown toast whole stay. Staff very little english. Showers dreadful. When we brushed our teeth in the sink the water came up into the shower tray . We did not notice until it overflowewd. Disgusting. Toilet filthy. No room to swing a cat. If this is what tourists see... more

This Hotel needs a good vaccum clean. The tea/coffee making facilities in our room had a dirty cup and out of date UHT milk. The window frame was rotten and black, the ceiling light only had one working lightbulb and was covered in cobwebs and we were awoken by the sounds of a fight in the middle of the night.... more

Looks ok from ouside its the inside where its horrid,we stayed on top floor back room ,the damp rot in room was painted over above the make shift ensuite, the towels where rougher than the edges of Ben Nevis,bit of a task to make the tea in your room as a limited amount of plug outlets. As for breakfast oh... more