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Hilton Glasgow

#25 of 91 Hotels in Glasgow
Certificate of Excellence
Hotel website
1 William Street, Glasgow G3 8HT, Scotland
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Hilton Glasgow
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Hilton Glasgow
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1,895 reviews from our community

Traveler rating
    755
    689
    277
    100
    74
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280
694
116
442
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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Alloa, United Kingdom
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I came here with a group of my friends for her 40th birthday party. When we arrived the staff were lovely at taking our things for us and helping us to our room. We got checked in and they noticed we had some champagne with us so said they would bring a bucket of ice with glasses up to the... More 

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Alloa, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arrived at hotel to friendly welcome and room was ready. Lovely, immaculate room. Did not have dinner in hotel but breakfast was great with an amazing choice to suit all tastes. Great venue when attending hydro or sexy for a concert. Taxi journey into town or a nice walk if weather is good !!

Was this review helpful? Yes 1
St Andrews, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms for this stay were excellent. We asked for 2 rooms close together and got adjoining interconnecting rooms. Our room was large with a sitting area and bay window which overlooked Glasgow - what a sunset we saw. The bathroom was well thought out and properly equipped. The only downside was when we went for a drink at the... More 

Was this review helpful? Yes 1
Balloch, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A day of spa treatments followed by afternoon tea was lovely. Reception for high tea was below standard by the service but outshone by the Spa staff who were great. Leisure facilities as good as expected. Changing rooms a bit small with one shower not working.

Was this review helpful? Yes 1
Tonbridge, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here last weekend whilst visiting my family. I was bowled over by the quality of the service and the friendliness of the staff. My room ticked all the boxes and then some, and the location was perfect for walking into the city centre and up into the west end. I would definitely recommend and will be staying here... More 

Was this review helpful? Yes 1
Daniel V, Hotel Manager at Hilton Glasgow, responded to this review

Dear Wayne E , Thank you for taking the time to share your review. We really value your comments and I am delighted that you had an enjoyable stay with us. It is always fantastic to receive great feedback from our guests and I do hope to have the pleasure of welcoming you back on your next visit to Glasgow.... More 

dumfries
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Don't usually book hotel restaurants, but did so on this occasion. Choice of food and quality was excellent, especially the bread and butter pudding. All restaurant staff looked busy and attentive. Our two servers were excellent. Ciara and Rufus. What was even more impressive was the way they dealt with the diners at the two tables close to where we... More 

Was this review helpful? Yes 1
Daniel V, Hotel Manager at Hilton Glasgow, responded to this review

Dear brianDumfries, Thank you for taking the time to review your recent stay with us. I am delighted to learn that you had an overall enjoyable experience especially in our Morblas Restaurant and we really appreciate the time you have taken to mention our team members. I hope to have the pleasure to welcome you back in the not too... More 

Largs, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here as I was attending an event in the hotel. I knew it would be noisy, as the hotel is right next to the busy Charing Cross junction/M8 motorway. I had tried to confirm my booking by phone, but after many menus, got cut off. At the second attempt I spoke to a helpful member of staff. The... More 

Was this review helpful? Yes 2
Arbroath, United Kingdom
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Visited the Hilton this weekend. First thing I'd say is the rooms need modernising and brought into the 21st century. They are very dated and sub standard. The bathroom was fine, shower needs upgrading. Breakfast was the most enjoyable part of the visit. Lots of choice and food cooked well. Only downside was the lack of table service. Once we... More 

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Daniel V, Hotel Manager at Hilton Glasgow, responded to this review

Dear Darth _Vaider, Thank you for taking the time to share your review. Please accept my sincerest apologies for the problems you experienced and for our failing to meet your expectations on this occasion. We clearly failed to live up to the high standards we set ourselves in relation to both customer service and quality of product and I am... More 

Mukwonago, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed for two nights and it was quite expensive. One of the main things that bothered me and my husband was the parking structure. It knew how many tickets it can produce but it doesn't take into consideration how many customers have paid for the nights in the future. We paid for a nights parking and still had to... More 

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Daniel V, Hotel Manager at Hilton Glasgow, responded to this review

Dear Brianna G , Thank you for taking the time to review our hotel. I really appreciate the time you have taken to bring these matters to our attention as it is only through your valuable comments and feedback that we can evaluate our performance and focus on the areas that may need to be improved. I do hope to... More 

Top Contributor
55 reviews 55 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

This magnificent stone and glass tower looks the part and the common areas around reception and the lounge impress (as did the excellent service at the bar for food and drink). The conference facilities were well below average, the hired projector a museum piece, the lighting in the room awful, the catering poor. My upgraded room was shabby, old fashioned... More 

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Daniel V, Hotel Manager at Hilton Glasgow, responded to this review

Dear Chris B , Thank you for taking the time to share your review with us. I am sorry to learn of your disappointment with our services following you recent stay with us here at Hilton Glasgow. This is not the standard we strive to achieve and I apologise that we have fallen short on this occasion , I do... More 

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