I booked the Hilton as a stopover before flying to Belfast for the weekend. I was quite surprised at the price which was £78 for bed and breakfast for two people sharing, which I thought was very reasonable at short notice for a 5* hotel.
The room was huge and very nicely decorated with a massive comfortable bed. It also...
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I arrived at 8pm after a long drive from Wales and was surprised that I was not greeted by a concierge. I had to unload my own bags then park my own car in the nearby public carpark. The rooms were fairly comfortable and typical Hilton. As mentioned by other reviewers one of the lifts was out of service and...
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Dear Dineman69,
Thank you for taking the time to review your stay at Hilton Glasgow.
Firstly, I would like to take this opportunity to apologise for the level of service and standards you received during your recent stay.
I have discussed each point you have highlighted with our Management team to address and resolve appropriately with their teams.
Hilton Glasgow...
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Stayed here before Christmas as we were going to a show in SECC (Russell Howard - who was also amazing!). Hotel was fabulous. Rooms were huge and decor was fantastic. We arrived around lunch time and as we were early for check in we were hoping staff would let us drop our bags so that we could head out for...
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Dear H0lly_Bags,
Thank you for taking the time to review your stay at Hilton Glasgow.
I am delighted to read your positive comments regarding the hotel and the team and would like to thank you for awarding us full marks.
I have passed on your review to our Reception Manager as we have an internal recognition programme and it is...
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Stayed one night in Glasgow on our way to highlands and Hilton had a very good rates compared to other hotels and although not quite in the centre of the city it was OK to walk from there to the centre.Room, service and breakfast was standard Hilton quality and liked the decor of the restaurant.
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Dear H P,
Thank you for taking the time to review your stay at Hilton Glasgow.
I am pleased to hear that you had a good stay at the hotel and have passed on your feedback to the team.
Should you plan to visit Glasgow in the near future I do hope that you will come and stay with us...
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Stay was just ok, not what it should have been. booked a package deal and had problems with bill. Just not what we expected.
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Dear Tracy G
Thank you for taking the time to review your stay at Hilton Glasgow.
I am extremely sorry to learn that your expectations were not met during your recent stay with us and your comments have been noted.
All forms of feedback are invaluable in ensuring we maintain our high level of service and standards.
I would be...
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My husband and I spent a lovely weekend here. Great room and fantastic food and service.
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Dear Frances D,
Thank you for taking the time to review your stay at Hilton Glasgow.
I am delighted to hear that you enjoyed your stay at the Hilton Glasgow and would like to thank you on behalf of the team for awarding us full marks.
We look forward to welcoming you back in the near future.
Kindest Regards
Lisa
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I stay in this hotel 3/4 times a year. I like the staff and service. the refurbishment of the hotel poses challenges. One lift is undergoing refurbishment and , unusually, the executive lounge is on the ground floor. The rooms are well appointed and the upper floors have a fantastic view of the city. Food and beverage operations are fine....
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We booked a one night package with Dinner, B+B for my wife and I. The website stated that they had spent £3m on upgrading the public areas of the hotel, but in truth, when we arrived, it was obvious that they were still in the midst of the upgrade and one of the restaurants (there are only 2) was out...
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Dear bigiainw_46
Thank you for taking the time to review your recent stay at the Hilton Glasgow.
I have investigated the areas detailed within your review and have retrieved your dinner bill.
I can confirm that the amount on the bill did not exceed the upgrade cost to include dinner, however this does not excuse the duplication on your final...
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Stayed here for one night to attend a function and what a lovely time we had. Our room on the fifteenth floor was perfect. Wonderful views, huge comfy bed, a separate sitting area,and acres of storage space The bathroom was spotless, a perfect spot to luxuriate, spacious with lots of pure white fluffy towels and beautifully smelling toiletries. Hgh tea...
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Dear Orkneygalpenicuik,
Thank you for taking the time to review your stay at Hilton Glasgow.
I am pleased to hear that you had a lovely time at the hotel and enjoyed your room.
I would also like to thank you for mentioning our Housekeeping porter, with whom we have shared your positive feedback. We have an internal recognition programme and...
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As a Diamond HHonoirs member, I usually get upgraded to the Executive rooms which are well decorated, have good views, and very good facilities.
The Exceutive lounge has a very good choice of hot/cold dishes for breakfast, a good high tea from 3.00 p.m. and savouries with three hot dishes from 6p.m. Alcoholic drinks are available from 6.00 p.m. until...
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Thank you for taking the time to review your stay at Hilton Glasgow.
As you are a loyal guest of Hilton Glasgow, your feedback in particular is a natural representation of how we are performing.
I am delighted to hear that you enjoyed your stay at the hotel and will pass on your kind comments to our team.
We look...
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