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Mercure Glasgow City Hotel

201 Ingram Street, Glasgow G1 1DQ, Scotland
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Mercure Glasgow City Hotel
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Ranked #67 of 91 Hotels in Glasgow
A recent review
4 of 5 stars reviewed yesterday
Chris M London, United Kingdom
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625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Two words...just don't. Absurdly small, dingy, hot, smelly, loud,one towel only, plugged sink and shower drains. Checked out after one day of four. If you only need to sleep it might pass, but if you need to work or spend time in room forget about it.

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Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Glasgow City Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. The hotel is of an older design and as such the room sizes can vary. It is... More 

Edinburgh, Scotland, United Kingdom
Top Contributor
110 reviews 110 reviews
110 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a quick overnight at the Mercure one Sunday in April. The hotel is located on Ingram Street and is a short walk from both Central and Queen Street Stations. There is a car park (£7 per day) to the rear of the hotel, however it appears to be in the foundations of building which has been demolished and... More 

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I am very pleased that you enjoyed your stay and you were able to take advantage of the hotel ideal location. I will share your comments with our team. I am sure that this feedback... More 

Sydney
Top Contributor
81 reviews 81 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 1 week ago

Check in was a breeze and the reception staff are very friendly. I do think £10 pp for breakfast is a bit steep considering what's available nearby for a lot less. It's an over exaggerated statement to call this a 3.5* hotel. That's pushing it. The rooms are in desperate need of a revamp. The bed had long black hairs... More 

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Glasgow City Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Poor standards of maintenance and housekeeping are not acceptable and I have passed on your comments to... More 

Belfast, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

Although the hotel was close to most places we were interested in, we were so disappointed by this hotel. When we initially got to the room, we had to phone down to reception as the room was unclean. There were hairs in the bed and all over the bathroom floor and in the bath. We didn't sleep at all the... More 

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest Thank you for taking the time to tell us about your stay at the Mercure Glasgow City Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is... More 

Kamloops, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel at the city center of Glasgow. The hotel is close to all museums and shopping areas. Hallways are quite narrow and rooms are simple, functional but pleasant enough, if not quite tight for space. We actually stayed at the Grand Central our first night in Glasgow but then moved to the Mercure because it was the hotel... More 

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest Thank you for taking the time to share you experience at the Mercure Glasgow City hotel. I am pleased that you enjoyed your stay and were able to take advantage of the hotel ideal location. The hotel is of an older design and as such the room sizes can vary. I do hope we will have the opportunity... More 

Nicosia, Cyprus
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel at the city centre of Glasgow. Even if it is a small hotel its very close to all museums and shopping areas. On the other hand, you have to pay extra for your breakfast and the sleep quality could be improved.

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest, Thank you for taking the time to share you experience at the Mercure Glasgow City Hotel. I am pleased that you enjoyed your stay and were able to take advantage of the hotel ideal location. We will look forward to welcoming you back to the hotel in the future. Kind regards Monica Docherty General Manager More 

Top Contributor
54 reviews 54 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was very small, and the window just looked outside at another wall. However, the location is great in downtown Glasgow. The staff were very friendly and helpful and dinner was better than I would have expected.

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a one night stay for my wife and myself so we were looking for something central close to the restaurant we dined at. Received a friendly welcome from reception. Room key provided straight away with minimum of fuss. Corridors are quite tight and doorways narrow. I'm not that big but got a little claustrophobic walking to the room.... More 

Was this review helpful? Yes
Monica D, General Manager at Mercure Glasgow City Hotel, responded to this review

Dear Guest Thank you for your comments and feedback on your stay at the Mercure Glasgow City hotel. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will pass your comments onto housekeeping for immediate redress. Thanks again for your feedback and I do look forward... More 

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