When we arrived there was no-one at reception. The concierge tried to get staff out of the office twice. We were then told the booking system was down. No apology for being kept waiting. Corridors to room and room itself were very tired. The tv was old and the casing was damaged. The furniture was tired and there was heavy... more

The standard of Housekeeping here is incredibly good, and so good that it is noticeably so. For example, each day the bed was made to an excellent standard with crisp clean sheets (it felt like new sheets each day?) , clean new towels replaced in exactly the same positions etc - everything cleaned and shiney and repositioned perfectly as if... more

We have just spent 4 nights here travelling with friends with Buzz line, the hotel was fine, clean and comfortable, food very good and always hot the only thing that let this hotel down was the waiting staff the service was terrible - the excuse - not used to large parties, and the tables too tight together. We were told... more

I have to say, I stay in many hotels throughout Britain and Thistle Glasgow is by far the best when it comes to Customer Service from check-in to Waiting Staff to Housekeeping staff. These guys are a credit to your establishment, its not often you get consistency. I shall be back very soon. more

My boyfriend and I selected this hotel back in 07, it was our first getaway and he wanted it to be great so he went that bit extra. We arrived and were seen to fairly quick, the staff were more than helpful and you could see your reflection on the floor. It was well kept and very busy! Everyone was... more

We were unfortunate enough to get an room on the 2nd floor which hadn't been refurbished. We tried to upgrade but the hotel was fully booked. The room was clean enough and the bed comfortable but the decor was really tired. The carpet in the corridor was threadbare and the wallpaper peeling off the walls. There was also a musty... more

Large chain hotel - very friendly but lacks charm - clean - well decorated but simply not our scene more

When we arrived we were not told about how to pay for the car park or any details of upgraded rooms. It was only when I heard one of reception staff talking to someone else that I found out about these 2 important things. We upgraded and the room was lovely. The only thing that spoiled the room was they... more

Stayed for 3 nights with young family on a D,B+B deal. Overall great stay and would recommend. Good points are it's location handy for anything in the centre, Nice quite pool. Varied breakfast, cooked buffet, cereals etc. We had a refurbished executive room on 5th floor, perfect room, massive bed, double pull out bed for kids. If in a non... more