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Grand Central Hotel

#28 of 92 Hotels in Glasgow
Certificate of Excellence
99 Gordon Street, Glasgow G1 3SF, Scotland
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Grand Central Hotel
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Ranked #28 of 92 Hotels in Glasgow
Certificate of Excellence
A recent review
4 of 5 stars Reviewed December 9, 2013
lyndseyEK East Kilbride
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2,264 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Central Hotel
See the most recent reviews
East Kilbride
Top Contributor
56 reviews 56 reviews
30 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed December 9, 2013

My husband and I stayed overnight on Sunday 8 December. We booked through the hotel website directly and got the Sunday deal with dinner, bed and breakfast. We stayed in a double deluxe room and the first room we were allocated had a separate sitting area. We asked to be moved to another room as the bedroom felt a bit... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon. If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates. Kindest Regards Laurie Nicol More 

Germany
Contributor
12 reviews 12 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 9, 2013

I stayed at the Grand Central Hotel during the last weekend and left not that satisfied. Where to start: I gave 1 point for the friendly staff at reception, housekeeping and at the breakfast desk. And 1 point for the spacious room and the highly attractive location of the hotel. But there are a few cons that won't make me... More 

Was this review helpful? Yes 1
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for your review on your recent stay. It was disappointing to see that you faced some challenges whilst staying with us. One of our Guest Relations Managers will be in contact personally to discuss this matter further. Kindest Regards Laurie Nicol General Manager More 

Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 9, 2013

Planning a shopping trip to Glasgow then this hotel is in a perfect position. Unfortunately it is also the center for every: party, conference, wedding, company luncheon, and drinking venue in Glasgow, If you want a relaxing time then dont stay here. If you want: noise, expensive drinks, no seats, load guests, drunken party goers then its a great place.... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel, we rely on feedback from our guests to continually review and improve upon our service offering and I thank you for taking the time to pass your on. As a popular city centre hotel, bar, restaurant and event venue we are often very busy both during the week... More 

YORK
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 8, 2013

I have now stayed at this hotel twice in the last month on single night business trips, on both occasions I have really enjoyed my stay, the rooms are large and for an old hotel this place is maintained to a very high standard. I really like the grandness and character compared to most city centre hotels and at £119... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel. The team is delighted that you enjoyed your stay. If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates. Kindest Regards Laurie Nicol More 

Edinburgh, United Kingdom
Top Contributor
134 reviews 134 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed December 8, 2013

A beautiful hotel situated in the heart of Glasgow City Centre. The hotel does look grand and has decor appropriate to the style of the property but sadly it failed badly in customer service basics. A very slow response to calls made from the room to room service and guest services. A situation not expected in a four star hotel.... More 

Was this review helpful? Yes 2
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for your review on your recent stay. It was disappointing to see that you faced some challenges whilst staying with us. One of our Guest Relations Managers will be in contact personally to discuss this matter further. Kindest Regards Laurie Nicol General Manager More 

Scotland
Top Contributor
146 reviews 146 reviews
61 hotel reviews
770 helpful votes 770 helpful votes
1 of 5 stars Reviewed December 8, 2013

We had a similar experience to "DuncNewt" in a previous review ; Why would you rent a room to the paying public when you know that directly below the room their will be a function with a terrible DJ who loves his drum and bass ? The volume was ridiculous and we promptly complained and they offered us the same... More 

Was this review helpful? Yes 3
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for your recent review of the Grand Central Hotel. I was disappointed to read about your experience, a member of our Guest Relations team will be in contact directly to discuss this matter further. We rely on feedback from guests such as yourself to continually improve upon our guest service offering within the hotel, and I thank you... More 

swindon
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

stayed for one night in November. car park exit leads onto central station platform where one of the entrances to the hotel is located (take the yellow token and staff will validate it at the front desk. parking was £8 for 24 hours). was allowed to check in at 1.30pm and staff were quick to put the travel cot we... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for your fabulous review on your recent stay at the Grand Central Hotel, it was a pleasure to read that you enjoyed your stay with us. You may also be interested to know that the Grand Central is about to undergo further refurbishment, with the addition of new bedrooms and leisure space including our new Champagne Corner. If... More 

Little Rissington, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2013

We arrived late in the day, escaping (as we thought) forecast severe weather. We had been staying on the Isle of Arran, but made a sharp exit before 70mph winds closed the ferry crossing. When we got to Glasgow it was too late to continue our journey south, so we put up at the Grand Central. A room was found... More 

Was this review helpful? Yes 1
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you made your way home safely after the storms, it was a pleasure having you with us. I was also happy to read that our team looked after you during the fire evacuations. Unfortunately the storms damaged central station and I thank you... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 5, 2013 via mobile

I can't bring myself to award 5 stars as the room cost me £100. However, the hotel is very clean and well appointed. Staff were excellent and very friendly. I don't normally stay at Principal Hayley hotels as I don't generally like them, but I would stay here again. Even 2 fire alarms and evacuations hasn't spoilt my impression of... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon. I was also happy to read that our team looked after you during the fire evacuations. Unfortunately the storms damaged central station and I thank you for being so... More 

Aberdeen, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 5, 2013

Stayed here for 2 nights and thoroughly enjoyed my stay. Great location for shopping and night life. Upgraded our room and was pleasantly surprised at just how big it actually was - bathroom included. The Champagne Central bar is definitely worth a visit, our cocktails were to die for. Really good atmosphere and not too overpriced. I would however warn... More 

Was this review helpful? Yes
Laurie N, General Manager at Grand Central Hotel, responded to this review

Thank you for sharing your recent experience at the Grand Central Hotel. The team are delighted that you enjoyed your stay and we look forward to welcoming you back again soon. If you are making any bookings in the future, please contact our Reservations Team direct on +44(0)141 240 3733 for our best available rates. Kindest Regards Laurie Nicol More 

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