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Grand Central Hotel

#32 of 96 Hotels in Glasgow
Certificate of Excellence
4.0 of 5
Hotel website
99 Gordon Street, Glasgow G1 3SF, Scotland
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2,796 Reviews from our TripAdvisor Community

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Mallaig, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This is a beautiful hotel in a very convenient location. The rooms are a good size, the beds are comfortable and fit the most part it is clean - however housekeeping missed the previous occupants bottle of milk and bag of food left between the window panes. The champagne bar is fantastic though at one point a member of our... More 

Helpful?
Thank munchmadness
Scotland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had room 310 - although overlooking the roof of Central Station we weren't disturbed by noise. Lovely spacious room. Only criticism relates to the Reception space - it seemed really dark and doesn't make a great first impression - but all the staff we encountered were helpful and courteous. Champagne Bar was welcoming and staff friendly and efficient.

Helpful?
Thank 102maggiemay
London, United Kingdom
Level Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

My check in was an absolute disaster. Tried to charge me when I already paid. Particularly annoying that they were charging me less on the day than I already paid. The hotel itself was lovely and bed was very very comfortable! Had a Conference which was excellent and the food was great. I will visit again despite check in.

Helpful?
Thank Niamh M
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is beautiful, staff very friendly & helpful .The accommodation exquisite. Stayed in a suite which is a delight, extremely comfortable night. This hotel truly deserves its star rating. Perfectly situated in centre of town. All transport options on doorstep. Suits both business and leisure traveler. Will definitely be back.

Helpful?
Thank Carol B
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Carol B, Thank you for the fantastic review, Your kind comments mean a lot to the team. Delighted to read that we delivered with so many aspects of your stay. I hope we will have the opportunity to welcome you again. Kind regards, Graeme More 

2 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

My first ever stay in a hotel. Lovely room, great staff. Very welcoming and comfortable. Unfortunately the breakfast at the tempus restaurant Sunday morning was an absolute letdown. Bad service cold coffee useless toasting machine and cold food. Please grand central get the tempus to improve. Don't let it drag you down

Helpful?
Thank Fiona M
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Fiona M, Thank you for the valuable feedback. We will certainly be discussing the raised points of your review at further length with our team at tempus. I hope that you will still consider us in the future, so we can show improvement with this. Kind regards, Graeme More 

Garstang, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a great stay at the hotel for a hen weekend. The staff were helpful and we all had lovely rooms! We just wished we had been in them for longer! The hotel has a lovely feel to it! We had lunch in the champagne bar which was enjoyed by everyone in our group and the cocktails were lovely.... More 

Helpful?
Thank Sozzle27
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Sozzle27 Thank you very much for the 5 stars. It is very satisfying to read that you have enjoyed the room and service we have provided you. It will be our pleasure to welcome you again in the future. Kind regards, Graeme More 

Ottawa, Canada
Level Contributor
68 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is in a great location for those who want to be in the center of action. For me though, it just didn't feel warm and welcoming - it was just the sheer size of the long, long, long, halls leading to the rooms. The room itself (454) was comfortable and clean but rather cool until the space heater... More 

Helpful?
Thank Canadian99
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Canadian99, Many thanks for taking the time to pass on your comments.We will certainly discuss in further length all the points you have raised. I certainly hope that you will consider us again as It would be our hope to put right the issues that you have highlighted. Kind regards, Graeme More 

Paisley, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked executive suite for two nights and were thrilled with the John Logie Baird Suite on the first floor. Stunning room complimentary bottle of sparking wine, apples, water, slippers and robes all provided as well as all the toiletries you could want. No bath but I prefer shower and it was a great Monsoon one. Lovely lounge and huge bedroom... More 

Helpful?
Thank AJN1964
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear AJN1964, Thank you for the kind review. I am happy to see that you enjoyed your time in our renowned John Logie Baird Suite.Hope that we will welcome you again. Kind regards, Graeme More 

Ayrshire
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Room on the 3rd was quite basic, and the lace curtains were filthy. We went down for breakfast (which I had been looking forward to) and ordered my favourite meal, Mallaig Kippers; after waiting for 15 minutes the waiter returned and informed me that they had run out of kippers. I then ordered pancakes and bacon, but when they arrived... More 

Helpful?
Thank Kilruskin
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Kilruskin, I am very sorry to read of your feedback from recent stay at the Grand Central Hotel. My team at guest relations would certainly like to discuss your feedback at further length. At your own convenience please email them on guestrelations.grandcentral@principal-hayley.com Kind regards, Graeme More 

Morpeth, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The central hotel must have been lovely in its day I found the hotel tired The bedroom small and without heating. The bathroom was a good size but had a high pitched sound running all the time The restaurant, we felt as though we were packed in like sardines and the food and service was just ok. Would we go... More 

Helpful?
Thank Eleanor M
Graeme G, General Manager at Grand Central Hotel, responded to this review

Dear Eleanor M, I am very sorry to read that your stay was not a satisfactory one. We would like the opportunity to discuss at further length. At a time of your convenience please contact us via, guestrelations.grandcentral@principal-hayley.com Kind regards, Graeme More 

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