The booking was made 4-5 weeks before arrival and directly with the hotel, for 13-14 July. Our friend Barbara has very recently had a knee replacement, so we requested a ground floor room. The booking was made 4 weeks before arrival.

The problems encountered by Barbara: Room 20 was promised because it was the first room on the corridor so there would not be too far to walk. However room 28 was allocated meaning a long walk had to be undertaken as it was the last room on the corridor. The window faced onto the car park, from where entry into the room could be made as the window open so wide. When it was closed a draft could be felt though it. No fire/evacuation notice was displayed in the room.

Preferring plenty of milk in her tea, she placed half dozen milk portions into the top drawer. Returning to the room on Saturday afternoon, she found the milk has been removed and the suitcase left on the bed had been opened. Reception had no explanation to offer as to why... more