Reception staff rude and abrupt - When I arrived they had no record of my booking and when I checked out the following day it seemed to be my fault that their computer system had been down for 3 days and the credit card machine also did not work. Our room was awful, small, one stained armchair, the bed looked... More

Didn't enjoy the visit. Staff not rude(apart from one), but not very attentive! The place looks fine from the outside (at the front anyway), but the room was terrible. Very very basic. Ensuite light not working correctly, tv picture fuzzy and no cupboard (see pictures). Breakfast was OK. When the orange juice ran out, I asked one of the two... More

I travel from Birmingham around 4 times each year for business meetings in Edinburgh. Having previously stayed at his hotel twice previously in early January and February, the rooms then were below average. Upon my last visit this April, the rooms have had a very nice makeover - new carpets, fittings, beds, furniture etc and feels very moden and fresh.... More

We booked into stay at the hotel as we were attending a function there on the sat nite, As you walk into the reception the whole place stank of cigarette smoke not very pleasant, we had arrived early so we left our suitcases which we where told would be put in our room, upon return at 18.00 suitcases were still... More