What have you done... where is my favourite Fawlty Towers proper oldfashioned hotel where everything was crooked, there was more hot than cold water if you kept one foot on the mixer and you had to squeeze in sideways into a single room.. Oh well.. I hope the staff is still there, the best I ever met!
More
We spent two nights last week at the Grassmarket hotel. You could not ask for a better location to stay in Edinburgh, we were able to walk everywhere. We loved that the royal mile was so close and there were so many great restaurants and pubs right around. The place is the type of "you get what you pay for...
More
Dear guest,
Thank you very much for your kind words regarding your recent stay with us. I was really pleased that you enjoyed your time at the Grassmarket and the staff were friendly and helpful. Our hotel refurbishment is currently underway with the new rooms looking spectacular. Next time you visit us I am sure you will be amazed at...
More
from we got out of taxi we new the place was a hole first of all the rooms were very small not the ones advertised online no bulb in light the un suite door hit the bed and no room to turn once you got in no bed side lamp only 2 channels and no remote would not let a...
More
Dear Guest,
Thank you for taking time out to give feedback on your recent stay with us.
I was completely shocked and dissapointed to read your comments and am extremely sorry that we did not get things right for you on this occasion. I will be investigating this matter fully and also contacting you directly. I really appreciate your feedback...
More
As I walked down the hall to my room, I wasn't expecting much from the place - there were signs of construction everywhere as I walked down the cramped hallways, and I took it as a sign that the place was somewhat run down. But when I walked into my room, I was blown away. The aesthetic was modern and...
More
Dear guest,
Thank you very much for your comments regarding your recent stay with us.
I am very grateful for the excellent feedback from our new rooms. The finished product will be spectacular, and we have updates on our facebook page regularly. We hope you will come back to visit us again soon, and enjoy the full benifits of the...
More
Our room had just been refurbished. The decor is retro & really cool, with Dandy comic covers as wall paper and a giant map of the local area on another wall. There were lovely touches, such as Tunnock's tea cakes to go with the tea & coffee. The bathroom was lovely & even had a de-mister on the mirror. The...
More
Dear Guest,
Thank you very much for your kind comments regarding your recent stay with us.
I am so pleased that you enjoyed one of our sample rooms. As the refurbishment continues, we are seeing it come together and we can't wait to show off the finished product. Please check out our facebook page for the latest updates.
We look...
More
This hotel is actually pretty decent, despite some not so great reviews. It is currently being renovated. I got a peak into some of the newer rooms. They look very swish. Once the reno's are complete the place will be great.
I stayed in the older part of the hotel. If you plan on staying here you need to be...
More
Dear Guest,
Thank you very much for your comments regarding your recent stay with us.
I was really pleased that you managed to get to see our new rooms. The refurbishment is ongoing at the moment, and the hotel should be finished soon. You can visit our facebook page for updates. To counter the noise issue, all of our new...
More
Honestly, the only things this hotel had going for it were the nice enough staff, and the location.
The rooms were small, and mostly unkempt. The beds were horrible, I had a spring in my lower back the entire night. The windows shake when the wind blows. It's Edinburgh...the wind blows all the time. Getting into the room was beyond...
More
Dear Guest,
Thank you very much for your recent review of our hotel.
I am sorry that you didn't find the room to your satisfaction. Our friendly team are on hand twenty four hours a day to ensure that our guests receive the best possible service and rectify any issues as they occur.We are currently fully refurbishing all of the...
More
staff were second to none! would recommend this hotel to anyone! was just amazing could not fault the service I would have employed of the 3 reception team that dealt with us in my own business. the room was big enough and clean however we did get a look at the new sample rooms and the only word to describe...
More
Dear Guest,
Thank you very much for your extremely kind comments.
We are all so pleased that you enjoyed your stay with us and I am really glad you found the staff helpful during your visit.
I must agree that the new rooms do look outstanding. Next time you come to see us, I am sure you will be impressed...
More
Very friendly staff but as soon as we got in the room there was nothing else to be impressed about. We were put in one of the two attic rooms on the top floor. The bed was very uncomfortable with a really lumpy mattress. The grouting on the bathroom tiles was brown and moldy. The room was really stuffy at...
More
Dear Guest,
Thank you very much for your comments regarding your stay with us.
I am sorry that you did not find the room to your satisfacion on arrival. I have spoken with maintenance and housekeeping to ensure the issues you had are now rectified. I am extremely grateful to you for pointing this out to me, as we use...
More
When i booked this hotel after looking up the reviews i thought it was going to be very average but central location was great and we were only in Edinburgh for 2 nights / 2 days so would only sleep in the hotel. However it was sooo cold and we literally walked everywhere, even up Authurs Seat (with fish and...
More
Dear Guest,
Thank you so much for your very kind comments regarding your recent stay with us.
Everyone here at the Grassmarket really enjoyed reading your review, and we are so pleased that you enjoyed our new sample room. We pride ourselves on making sure that we help or guests enjoy their time, not only at the hotel but in...
More
If you own or manage Grassmarket Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
323 Reviews
465 Reviews
35 Reviews
