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The Carlton Hotel

19 North Bridge, Edinburgh EH1 1SD, Scotland
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The Carlton Hotel
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The Carlton Hotel
The Carlton Hotel
The Carlton Hotel
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2,273 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redcar
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

For those looking for a quick review: This hotel is brilliantly situated and a perfect base to explore Edinburgh from. The Royal Mile, Scotland's museums, countless bars, restaurants, the train station, and almost everything that Edinburgh can offer is within walking distance, but the Carlton simply can't provide a good, restful night. The windows sound like they're open as they... More 

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Edinburgh
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

cant fault the food, lovely sandwiches, scones, cakes...which we were told could be replenished whenever we wanted (we did this...ate them twice basically!)...service was a wee bit offhand, no-one actually came to see if we were fine and when we requested more tea (which was not a problem and we had copious refills) they did not clear away the previous... More 

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Edinburgh
1 review
5 of 5 stars Reviewed yesterday NEW

My friend & I booked this hotel as the Spa package was excellent price. The staff very friendly from front desk to restaurant & bar. The bar tender couldn't be more friendlier if he tried. Waiter & Restaurant Manager helped us plan our trip around the town, showing us a route that would make it easy and efficent - this... More 

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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

this is a lovely hotel and right outside the royal mile excellent for most touristy things only one little drawback and it was the parking which was in Waverley train station car park and if you have not been before it was hard to understand how to get there then you use the back door entrance to enter the hotel... More 

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Senior Contributor
29 reviews 29 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

we stayed here for two nights, 27 and 28 March. This hotel is in a great location close to both the old town and the main shopping area and transport. The hotel in its self is really nice and the staff are its best asset. The rooms are simple but clean and comfortable with the exception of the windows. We... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

The staff at the hotel were excellent and very friendly, however the hotel let's itself down with poor or no double glazing to dampen the street noise which started very early in the mornings. Try to get a room which doesn't look out onto the streets. Time to get this sorted I think as it is such a shame

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2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night.Location perfect if you want city centre however this does come with the traffic noise if you are in a room at the front of the hotel. We asked to change room to the back as soon as we realised. The bedrooms themselves are ok slightly tired looking and don't have an iron which can... More 

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fife
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here a couple of weeks ago. Hotel is nice on entering and staff were very helpful at check-in. Our room was nice and very spacious but extremely noisy as it overlooked North Bridge which seemed to be the main thoroughfare for all the emergency services at all times of day or night. Thankfully we brought earplugs with us or... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear p19626295, Thank you for the review. As you know; the hotel is located right in the heart of Edinburgh, and sometimes noise is going to be inevitable. You are right, we are looking into trying to soundproof the rooms, and this will be rolled out along with the refurbishment programme for the year ahead. I do hope to welcome... More 

Letchworth, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 3 nights and had a lovely stay. We asked for a quiet room as we had read that the rooms over looking the main road could be noisy. 5 minutes walk from town and station. We had breakfast as it was included and there was a great choice. Room was very clean and comfortable, would recommend.

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear Gary133, I am delighted to read that you enjoyed every aspect of your stay with us and thank you for the review. I do look forward to welcoming you back again very soon. Kind regards Linda Watson General Manager More 

Radcliffe, United Kingdom
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night in January, the room was nothing special but to be honest we weren't too bothered. What was really disappointing was the shambles that was breakfast. We had to queue for 30 minutes before we were even seated. Once we were seated we found we were ignored by the waiting staff. Not offered a hot... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear AMcAlpine, Thank you for the review and I am disappointed to read that your recent stay was not of our usual high standards. Breakfast is always quite a busy time, and please accept my apologies for any disappointment caused. I do hope to welcome you back again very soon. Kind regards Linda Watson General Manager More 

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