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The Carlton Hotel

19 North Bridge, Edinburgh EH1 1SD, Scotland
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2,485 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (552)
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Level Contributor
7 reviews
3 of 5 stars Reviewed 2 days ago NEW

I recently went to the hotel for a nice spa day and also an afternoon tea aswell. The spa is lovely and secluded with a pool, jacuzzi, steam room and sauna. The area has dimly lit lights and allows for the relaxation you are looking for. The afternoon tea was a little dissapointing. Staff were very friendly however the food... More 

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Prestwick, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Requested early check in but on arrival had to wait 2 hours. Room Ok.but hotel was tired looking.spa OK but relaxing lounge had no glasses for water or cups for tea. Therapist was silent during 1 hour treatment. Too many others places offer better treatment.. Dinner disappointing meal returned for not being hot enough despite not being too busy. Long... More 

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Kilmarnock
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overnight stay on the 26th. I was a little concerned about how low down the trip adviser reviews the Carlton Hotel was, however, from the check in, evening meal and breakfast staff to the housekeeping and concierges, I have to say how friendly and helpful they were. Our 3 course evening meal surpassed my expectations, the bottle of reasonably priced... More 

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Sheringham
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A very warm and friendly welcome. Plenty of smiles. Really helpful staff. Easily and quickly sorted out a WiFi problem. On departure took us and our luggage all the way to our platform in Waverley station.

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Glasgow, United Kingdom
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for weekend. Not the cheapest but wonderful service and facilities. Centrally located. (We were attending a gig at the festival theatre). Good sauna, swimming pool a bit small. Staff very friendly and welcoming. Busy street outside and a bit noisy at night, but it is a city centre.

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear Canonbie, How wonderful to read that you had a great stay here with us at the Carlton Hotel. I am delighted that you were impressed with all aspects of your stay from the facilities we provide to my team’s exceptional service. We do hope you will return next time you are visiting Edinburgh. Kind regards Linda Watson General Manager More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had prom here last year and it was great. The staff are all amazing, very professional and friendly. Organising a prom is usually a stressful event but they made it a lot easier and put all of prom committee at ease. The food is fantastic and although the drinks are a little pricey, you do get what you pay for... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear woodsr96, Thank you for sharing your experience with us. I am thrilled that you found the organisation of the prom less stressful than usual. I can only imagine the amount of planning that goes into prom’s. It is also fantastic to read that the evening was a great success in particular your evening meal’s. We hope you will return... More 

Athens, Georgia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is in a fantastic location next to the royal mile and historic landmarks. The rooms are tastefully decorated and comfortable. The breakfast is good and offers a good assortment of items. The downside is with the hotel being in the middle of city and close to everything, you have the noise of the big city. For example, people... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear FaithBGA, It is great to read that despite you hearing the city noise in your room that you relished it and this added to your experience. We are in the process of refurbishment and the rooms at the front will be undergoing some soundproofing to reduce the noise, and as you have mentioned the back of the hotel is... More 

Glasgow, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

we stayed for one night on a DBB with bottle of wine deal as we were through for a concert. The room on the third floor was fine apart from the carpet which was rather threadbare. The meal was good but the breakfast was very average with not a huge amount of choice. We didn't use the leisure facilities. The... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear LEMONS_11, I am pleased to read that overall you enjoyed your stay here with us and that you would return to us next time you are visiting the area. Thank you for leaving us a review especially your kind comments regarding my team’s friendly and attentive service. Thank you for leaving us a review. We hope to welcome you... More 

Nottinghamshire, United Kingdom
1 of 5 stars Reviewed 1 week ago

All in all not the best experience, i would not recommend this as a place to stay if you are visiting Edinburgh, the location is great but that is it! The first room was very small, dark and was on the fifth floor, the bed was very uncomfortable and it felt more like the servants quarters. We complained and asked... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear Sophie H, I would like to take this opportunity to apologise for the disappointing service and personal care that you received at The Carlton Hotel. Thank you for your detailed comments and observations about your room; We are nearing the beginning of our complete renovation of the hotel and our programme includes all of the bedrooms, corridors, bar, restaurant... More 

Travelers are raving about these Edinburgh hotels

Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

A perfect location, with an impressive historic building, what could go wrong...a lot! Had to have three rooms allocated before finally excepting one that was anything like the specification booked. This took over an hour. The first was very small and quite dark, up on the fifth floor. Quite care worn and not especially clean. The second room, back down... More 

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TheHotelCollection, General Manager at The Carlton Hotel, responded to this review

Dear DJY73, Thank you for leaving us a review. Please accept my sincere apologies for the disappointment with the allocation of your room. We are currently in the process of an extensive refurbishment programme which is set to continue throughout the year. I am however pleased that you were impressed with my team’s attentive service. We do hope to welcome... More 

Hotel Review Summarization

What travelers say

  • Royal mile(57)
  • Very good(15)
  • Reception staff(8)
  • North bridge(6)
  • Staff were friendly(3)
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Staying in Old Town

Neighborhood Profile
Old Town
Few Edinburghers live in the Old Town, but its labyrinth of dank alleys and steep streets suggests this was not always the case. Today, it’s mostly visitors, tartan-flavored souvenir shops, and pipers that you’ll find on its cobbled streets. This is the place to get a feel for Auld Reekie (Old Smelly), as the town was once nicknamed, and stroll the Royal Mile, the thoroughfare that links the castle with the royal palace – two of Edinburgh’s great set-piece attractions. But there’s lots more exploring to do here down dozens of little alleys, or wynds, while at night the city’s busiest clubs erupt along the Cowgate which is closed to traffic for this purpose.
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