What a shame that a hotel planted smack in the heart of Edinburgh didn't have a single touch of Scotland anywhere. Room good enough value for money when booked via booking.com but the room was dull, dull, dull. Bath wouldn't drain as the plug was stuffed full of hair etc. YUK. Had to scramble about on hands and knees In...
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Dear Guest,
Thank you for taking the time to leave a review regarding your visit at the Carlton Hotel.
I am sorry to read you felt disappointed with your stay. It is strange with so many positive comments from our guests; to have a negative one like yours does seem quite shocking. We are looking in to the points which...
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My friends and I took advantage of a Groupon offer at the spa, this included use of the spa and pool, plus two 30 min treatments from a selection.
The hotel is really conveniently situated close to Waverley Station. The staff were very welcoming and helpful.
The pool and jacuzzi areas were lovely, didn't feel like we were in the...
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Dear Guest,
Thank you for taking the time to leave a great review regarding your visit at the Carlton Hotel.
I am glad you visited our Spa and had an enjoyable experience, we have had many comments regarding this area, without the honest reviews we receive we cannot continue to improve on the service we deliver. I will pass on...
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Room well decorated, very comfortable bed and good pillows, very spacious, fast and professional reception staff. Location is really great, 3 minutes to the Waverly railway station, 3 minutes to the Royal Mile. The advertised 24 hours of free wifi did not work on the 2 days we were in.
Dear Guest,
Thank you for taking the time to leave a great review regarding your visit at the Carlton Hotel.
I am sorry to read you had issues regarding complimentary WiFi, I have asked out IT department to look into this, we were un aware of any issues with the change over. All our guest now receive complimentary WiFI, vouchers...
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After booking a spa day for me and a few friends for a special occasion we were highly looking forward to a girly weekend away in Edinburgh as I love Edinburgh gorgeous city and lots to do as I am used to living in a small town. On arrival we where quickly seen and check in ran smoothly from the...
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Dear Guest,
Thank you for taking the time to leave a review regarding your visit at the Carlton Hotel.
I am sorry to read you had an unpleasant experience in our Leisure Club. We are aware of the situation, due to your colleague informing our Management Team, this is being dealt with.
As you can see from previous reviews our...
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Right off the ROYAL MILE, this hotel is perfectly situated between Old Town and New Town. It was recently changed from a Barcelo property to a Puma Hotel property but that did not seem to affect anything really. The staff was FANTASTIC (the bellman Mike was great) and the front desk staff was top notch and VERY friendly. It was...
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Dear Guest,
Thank you for taking the time to leave another excellent review regarding your visit at the Carlton Hotel.
Do you work for us? No, only joking, thank you for your kind words, the team greatly appreciate such nice honest feedback from all our guests. Being from overseas, this is even more special as you also have your own...
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A historic hotel with modern facilities. They offer spa, and football on the big screen. Good breakfast with friendly service.
Dear Guest,
Thank you for taking the time to leave an excellent review regarding your visit at the Carlton Hotel.
What a fantastic honest review, I am so glad you had a great experience while staying with us. Every individual guest has the right to say what they think of us, this way we can only improve on the fantastic...
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Me , my wife and my 6 years old daughter spend 2 perfect nights in Barcelo Edinburgh Carlton hotel.The hotel is in a perfect location with extraordinary friendly stuff. We strongly recommend this hotel among others in Edinburgh.
Dear Guest,
Thank you for taking the time to leave an excellent review regarding your visit at the Carlton Hotel.
I am happy to read your whole family had a fantastic stay when you visited the Carlton. Our team really enjoy the experience of becoming part on your extended family, making everything during your stay memorable and relaxing.
I hope...
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Excellent location to see all of Edinburgh. Lovely walk up to the castle. Very friendly hotel, and the staff were very helpful. Really good shortcut from the hotel to Waverly Station. We will return. Thank you
Dear Guest,
Thank you for taking the time to leave a review regarding your visit at the Carlton Hotel.
With all your positive comments, I do not think a 1 star would have been your rating, well we can get our rating wrong sometimes.
Location, Location, Location, that is what everyone say’s about the Carlton. I am glad you managed...
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location is ideal with quick access to rail and other amenities. the mitre pub around the corner is one of the better for food in the city. standard breakfast, though with hagis. the fitness center is actually a club, well equipped and staffed. the staff is very courteous and helpful. i left behind a personalized travel kit that has accompanied...
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Dear Guest,
Thank you for taking the time to leave an excellent review regarding your visit at the Carlton Hotel.
I am glad you were reunited with your travel kit, we always go that extra mile to make our guest’s trip so memorable, this must be the reason we have so many returning customers.
Your review is correct and straight...
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My friend and I stayed at this hotel for three nights from 11th May 2012, as it was our Birthdays,s.We were very impressed with the service we received from the front desk and at breakfast through out our stay.We had already requested a quiet room, and that is what we got room 508.We could even leave the window open and...
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Dear Guest,
Thank you for taking the time to leave an excellent review regarding your visit at the Carlton Hotel.
I am happy to read you had a great visit to the Carlton. I could not have wrote a better review myself.
Reading on you mentioned our leisure facilities, yes they may be small, we have one of the oldest...
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896 Reviews
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