The staf are very unfriendly and unhelpful. There is no manager no matter what time of day it is or haw many times you try it is impossible to get hold of them. I have even asked for a call back from the manager and this was over 3 weeks ago now and I've still heard nothing! Breakfast is disgusting,... More

We stayed at this hotel on a visit to see the Pandas at Edinburgh Zoo. The good bit is that the hotel is ideally situated between the zoo and the city, with easy public transport links. The staff were reasonably helpful but were all eastern european (probably on a minimum wage) so weren't overly interested. Our room was small, but... More

Me and my girlfriend stayed at the Cumberland for a week from May 8th until today(May 15th). The staff all very helpful and nice when asked for assistance in any way possible. 5-10 minutes bus rides to either the zoo or to the city center. The room we had was on the top floor, high ceiling(I'm 6'5" btw) and was... More

We stayed at this hotel for a weekend away. Staff were friendly and helped us navigate around the tram road works at Haymarket. The room was clean and overlooked Donaldson's College (quite a majestic view at dusk). Breakfast was served in a light airy room with plenty of tables. Both the cooked and continental breakfasts were adequate to start the... More

We chose this hotel because of the best value for a good price and indeed everything is very nice: very friendly staff (giving us helpful advice and tips), breakfast was top (we had traditional, very tasty). The room was nice, quiet and clean with a water heater and several sorts of tea/coffee, TV, hairdryer, daily fresh towels, all in all... More

Hotel very nice for the price paid, excellent location 5 mins on bus to princes st shops, pubs etc, Reception girl very helpful on booking us in, room 11 was large & clean, free parking was a plus point too, will be staying at cumberland again

I went to Edinburgh this week as a sight seeing break with my bf and the intentions of visiting the zoo, castle and mary kings close among over things. We chose this hotel because it is situated within walking distance of the city centre and had free car parking. First thoughts were that the car park is quite small and... More

I can recommend this hotel since it is so cosy. The breakfast is average. Busstop outside. 5 min to downtown. Nice view over a large old school, I think. I expected to see Harry Potter around it:-)

Stayed here for three nigfhts 3rd to 6th December. The staff were very welcoming and helpful. Our room was large and clean with good facilities. The bed side lamp was broken but was replaced once reported. The breakfast was freshly made for us each morning and the conservatory breakfast room was airy and light. We enjoyed a snow fall the... More