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Royal Ettrick Hotel

13 Ettrick Road | Polwarth, Edinburgh EH10 5BJ, Scotland
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Royal Ettrick Hotel
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201 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
  • All months
    (201)
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    (46)
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    (59)
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    (61)
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    (35)
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Leicester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We booked this hotel because it was cheap and had private parking - these are its best points! Alongside this it was a beautiful building and had a lot of potential. The rooms need TLC and the staff need some serious training on customer service. Our room was supposed to be a double and they gave us a twin -... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I booked this for a surprise for my wife for our wedding night the staff were amazing especially calum the manager who was so helpful when iwas making my requests made sure that the champagne was chilled and chocolates in the room on arrival we even were upgraded to the best room in the hotel the James suite which I... More 

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear sw1kw1, Thank you for your comments regarding your recent stay at the Royal Ettrick Hotel. Congratulations to you both on your recent marriage! I am glad that we were able to play a part in such a special day for you both. The complimentary upgrade was our pleasure and I am happy that it was a nice surprise for... More 

Edinburgh
Level Contributor
1 review
5 of 5 stars Reviewed June 30, 2015

Been back to this hotel for meals recently after a long absence. Use it mainly as its within walking distance of home. was pleasantly delighted as the food was really lovely and although they were fairly busy in the restaurant - we were served relatively quick. Can really recommend the Sizzling Fajitas. will definitely be going back

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear Janette29, Thank you for your comments regarding your experience in our bar and restaurant. I am glad you enjoyed the freshly prepared food and the service in our conservatory restaurant. The sizzling fajitas are a very popular dish, when guests see and hear one come out there is always another one ordered! We look forward to welcoming you back... More 

limerick
Level Contributor
2 reviews
5 of 5 stars Reviewed June 30, 2015 via mobile

We arrived late and were delighted to be greeted by a lovely Receptionist. She upgraded our room free of charge and was very helpful and was able to answer a number of questions that we had about the area. The room was large and nicely decorated. The only fault I had was that the kettle & hairdryer were quite dusty... More 

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear aokeeffe, Thank you for your comments regarding your stay at the Royal Ettrick Hotel. I am pleased that you enjoyed your stay with us and found the staff here to be very helpful and friendly. I have spoken to housekeeping regarding the issues with dust and we have began retraining on our deep clean and departure rooms. We look... More 

Aberdeen, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 29, 2015

We found this hotel by chance, having tried others in the previous year; our daughter is studying in Edinburgh and we visit regularly from Aberdeen. On this occasion we took a double room for ourselves, plus a single for my Mum. Both rooms were very pleasant, with comfortable beds but I particularly loved ours, spacious, with a sofa, huge, modern... More 

Was this review helpful? Yes 1
royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear Ang J, Thank you for your comments regarding your stay at the Royal Ettrick Hotel. I am pleased that you enjoyed your stay with us when visiting your daughter here in Edinburgh. All our food is freshly prepared in the kitchen from the Breakfast being cooked to order and the bar and restaurant menu with a good choice of... More 

Barnard Castle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 21, 2015

Just had a 3 night stay,our room was lovely ,plenty of space in the bathroom tastefully done.Breakfast freshly cooked to order with a good choice served by friendly staff.Good choice of menu for dinner,local people where enjoying a meal so speaks for itself. I would recommend ringing the hotel as we had problem with Expedia which I have to say... More 

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear SPOONER6, Thank you for your comments regarding your stay at the Royal Ettrick Hotel. I am pleased to see that you enjoyed your stay with us. We do our best to ensure our guest rooms are always to the highest standard and have recently refurbished some more of the bathrooms in some of them. The bar and restaurant are... More 

Chatham, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 10, 2015

This is an absolutely lovely hotel, everything has been done very tastefully and the staff are very helpful, however, I don't know if it is because the hotel is very busy or because I have booked through an agent but the room provided for us is a converted box room in the attic and is not suitable for a couple,... More 

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear John G, Thank you for your comments regarding your stay at the Royal Ettrick Hotel. I am very pleased that you enjoyed your stay at the hotel. We do our best to ensure that we keep the rooms well maintained and they are redecorated each year so that they are always looking freshly decorated and clean. The room you... More 

Kettering, United Kingdom
1 review
3 of 5 stars Reviewed May 25, 2015

Me and my husband stayed on the 15th, 16th and 17 May, the first room was very disappointing as it seemed to be a makeshift room with no proper window and a pull door into the smallest bathroom that had a toilet that you would normally find in a caravan and this was very noisy, my husband could also hear... More 

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royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Good Morning Corinna, Thank you for taking the time to leave us some constructive feedback, we appreciate all of your comments. I'm sorry to hear that you were unhappy with the first room you were allocated, I'm glad we were able to move you into a different room when you raised your concerns with our management team. I have spoken... More 

County Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed May 18, 2015

Just stayed for one night bed and breakfast and my wife and I were very impressed with the room( and comfortable bed) which was excellent value for money. The large bathroom was also a treat .We enjoyed an excellent breakfast and were well impressed by the helpful and friendly staff. In the evening we visited the bar which was pleasantly... More 

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royalettrickmanager, Front Office Manager at Royal Ettrick Hotel, responded to this review

Thank you for your kind words, we look for see you again soon More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 8, 2015

Be aware! Very disappointed. Room was meant to luxury suite but instead they gave us a standard triple room. Having booked a luxury suite for four people a month before (10/3/2015) for 10/4/2015, I was quite sure everything was well organized. On arrival to the hotel the daily manager asked for direct payment and gave us the keys for a... More 

Was this review helpful? Yes 1
royalettrickmanager, Manager at Royal Ettrick Hotel, responded to this review

Dear Vicky M, Thank you for your comments regarding your recent stay at The Royal Ettrick Hotel. The booking that you had made was for a Room only rate through Booking.com. This rate is something new that we had recently started doing with the agent and we were unaware that it was not connected to our Channel Management System which... More 

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