My husband and I stayed in this hotel for a weekend. The welcome was very nice, our room was ready promptly...., and I think that is everything nice I can say about this hotel. The heat in our room was not working, I reported it at 1PM, and at 10PM it was still not fixed. We were offered a heater!!...
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Dear Guest
I am glad to read that you received a warm welcome from my colleagues at the front desk on arrival and that we were able to check you in early in the morning. However, I was equally sorry to learn of your disappointment from the guest questionnaire you completed upon departure and your comments on Tripadvisor.
It would...