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Ballantrae West End Hotel

6 Grosvenor Crescent, Edinburgh EH12 5EP, Scotland (Formerly Afton Town House Hotel)
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Ballantrae West End Hotel
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lanark, United Kingdom
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Standards terrible, staff changed my room without asking me, no option to change back as they were "fully booked". Bathroom dirty, staff pleasant but inept, smell of sewage on stairs to below ground level room. Made my complanits known at the time and since via email, no compensation or suitable apology offered. Just, stay away if you can.

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Paisley, Scotland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just returned from this hotel and poor hardly covers it. We let management know of the shower problem in Room 2 on leaving (I can see others have done the same) apparently the maintenance man was due the following day - I would think this is a bogus maintenance man so avoid all top floor rooms, if indeed you are... More 

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Travelers are raving about these Edinburgh hotels

WALES
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed 1 week ago

Relatively we'll travelled as a couple I think this is the most underinvested hotel we have ever stayed in. Needs a full clean Needs fully updating Breakfast is very poor ,coffee dreadful Stairs too many , no porter , no lift. Just what you need to lug a suitcase up 33steps to your room and that was 2nd floor god... More 

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Hove
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 12, 2015

I stayed at the Ballantrae with 5 other friends and we shared three rooms on the top floor. The showers were very unsatisfactory as the water would either turn cold or stop half way through having a shower. The rooms were not very clean and the curtain in one of the rooms wasn't even hooked on properly. It was obvious... More 

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1 review
1 of 5 stars Reviewed June 4, 2015

I don ' think the price matches the room. The ground is severally noise and our view through the window is just a pile of rubbish. I think the manager should be more aware. Certanly there will be avaible rooms during the week for change. I payed all my days after. Fast a crime. Don't use Ballantrea at the West... More 

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Glasgow, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 15, 2015

Very comfortable hotel. Was able to leave my overnight bag at the hotel until check in time. Central to my needs in Edinburgh. Room was clean and was a good size. Staff were very helpful too. Will most definitely use again.

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1 review
1 of 5 stars Reviewed March 23, 2015

I have never come across such run down hotel. It was extremely dirty and filthy. It was too late to find anything else to stay otherwise I would move to another hotel. I have never written a complain before,maybe because it was never so bad, it made me very angry. I was scared to touch anything. I went to a... More 

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Luton, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

Much better than going to a Travelodge. Large rooms. Nice staff. Breakfast could have done with some hot food, but it had cold meats, cheeses, cereals and bread etc. Positioned in a residential area, so quiet, but just 5 mins from the main road into Edinburgh. Walk or bus or tram.

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Barnard Castle, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 1, 2015

The communal area were lovely! Very clean and modern. The bedrooms we had were large with everything in them you needed but were tired and run down. For example there was stains all over the sofa in one room and cracked/looses floor tiles in the bathroom of another! They could have both done with a lick of paint! There is... More 

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Trufant, Michigan
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 3, 2015

Very historic. They were doing painting and updating - inconvenient. Seven flights of stairs to reach our room - no lift. The room was on the top floor; it had a wonderful view. However, it wasn't worth the climb. We needed to take a rest half way up. The staff was very helpful, even carried our luggage upstairs. Loved the... More 

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Staying in West End

Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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