This hotel provided the basics - comfortable, clean and quiet room. I stayed over the Easter weekend, and the hotel was quite full. My husband usually gets an upgrade because he is a platinum member, however when we checked in we were told that all the junior suites were full. We were given a nice room, far away from the...
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Dear looklovely,
Thank you for taking the time to leave us such a detailed review. I hope you enjoyed your Easter weekend and enjoyed your stay at our hotel. I’m very disappointed to hear about the hotel staff running our of toilet paper and would not expect this kind of thing to happen. I just want to assure you that...
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People visiting Edinburgh must visit the resturant!
I am a platinum member of Holiday Inn (basically I live in various Holiday Inn across the country 4/7 days of the week, enough of me) but this resturant specially the Italian Bread, Olive Oil, Balsamic Vinigar and Grilled Bruschetta, Portuguese Tart were outstanding.
They were outstanding in quality, quantity, taste and value...
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Stayed here with my partner in March - staff are incredibly helpful and friendly and the meals at the hotel were excellent (dined in both nights!)
Rooms clean and have everything you need - location is a tad out of the centre but was a 20/30 minute walk along the main road into the action of Princes street (and not,...
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Stayed at this hotel in early March and although the public areas are modern, clean and well presented the bedrooms need upgrading. Don't get me wrong, they're clean and tidy but the doors and woodwork along with the furniture need modernised. Would I stay here again, yes probably because the cost was reasonable and there is a bus stop right...
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After my stay in February I once again booked this hotel for me and my wife for an overnight stay, this time for dinner bed and breakfast. Booked b&b and paid for dinner at the hotel. Great rate booked on their own website. Given room 121. Bit noisy due to being at lift. Last time had 509 which was a...
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Reviewed February 17, 2012
Dear Fifer1973,
Thank you for your review, I'm very glad you enjoyed your stay with us again!
I will report you comments about the gents toilets to our maintenance manager, unfortunately I'm female so I'm never in there to spot these things to get them fixed.
Thank you again for your feedback.
Kind regards
Claire
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My stay in Holiday Inn City West, Edinburgh was a brilliant experience (if you haven't gathered that by the title already). I booked through expedia so got an economical rate for the room and was never disappointed. The location is perfect for anybody looking to explore in/out of Edinburgh. Loads of parking space where I never had to struggle for...
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Dear reviewer,
I was very pleased to read your review this morning, the staff at the hotel try hard to make your experience with us as comfortable as possible.
We are always looking for ways to help our guests be themselves and any feedback we get is greatly appreciated.
We hope to see you again soon!
Kind regards
Claire
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I got a great rate on this hotel on the web, do check out the prices online and try to book 21 days ahead of time to get the best price. Staff were always warm, helpful, and well-mannered: they are the best feature of this hotel. The room was comfortable, with choices of pillows being the most luxurious element. I...
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Dear reviewer,
I was happy to read your comments on tripadvisor regarding your recent stay with us. Thank you for taking the time to do this.Unfortunately the wifi we have is supplied by an outside company and they charge £5 for it's usage, we would love to offer it free of charge for our guests but we are unable to...
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Managed to get a very good deal for the hotel which included breakfast and dinner on the first evening, both were fine. Nice bar lounge area to sit in in the evening for a drink. Rooms spacious and clean. The only thing is this hotel is approx 2 miles outside the city centre, it's approx £8.00 in a cab but...
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Dear Lennie12,
I am glad you enjoyed your stay with us, thank you for leaving a review.
The hotel is slightly out of the city centre but most of our guests like that they can go into the centre in 10 minutes on a bus and return to where it's quieter to get a good nights sleep. (The town hotels...
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Stayed two nights for business. Very Disappointed No Free WiFi for a international hotel.
Two double beds, small washroom, digital flat tv, breakfast serve from 7.30am. Opposite a retail park-a large supermarket, fast-food, and Marks and Spencer.
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Dear YeeSan,
Unfortunately the WIFI we have is run by an outside company and it is them that charge £5 for access, we do hope to have our own in the future as we would love to be able to provide this as part of the package.
The breakfast is available from 7.30am at the weekend and 6.30am on weekdays...
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I stayed at this hotel when I was visiting Edinburgh for a business trip. It was within walking distance of where I was working and near enough to the centre if I'd had time to go in. The hotel is clean, the rooms are a good size with good facilities. What makes this hotel what it is is the customer...
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Dear reviewer,
I was very happy to read your review and I am very greatful that you took the time to leave it.
I will pass your comments on to Emma in the restaurant, my team on the reception has six women so I'm not able to give you the name of the receptionist that you met but they are...
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