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All 145 Edinburgh hotels

Holiday Inn Edinburgh City - West

3.0 of 5 Hotel   |   107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
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Ranked #90 of 145 Hotels in Edinburgh
A recent review
4 of 5 stars reviewed 3 days ago
Ruby80 Billingham, United Kingdom
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464 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Billingham, United Kingdom
Top Contributor
52 reviews 52 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here November 22nd. Hotel was great, staff were friendly and was a very short bus ride into the city centre (number 41/43 straigh accross the road), would stay again when next visiting Edinburgh.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel should be proud of its staff, Shadhank and Lee were both so kind, we arrived late at night after being unable to stay at another hotel in the city as it was so disgusting! Shadhank was on duty and made us so welcome, he couldn't do enough for us. In the morning we met Lee who continued with... More

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Ssnewrs, Thank you for this fantastic five star review on TripAdvisor. I am proud to read that you found our staff amazing and I will pass your comments on to Lee and Shubhank. I am pleased to read that you would recommend the hotel to anyone and I hope to be able to welcome you to Holiday Inn Edinburgh... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Cant comment on hotel as we were moved to a different hotel as the hotel had double booked. The move was organised for us seamlessly and the hotel was fantastic. Waldorf is a beautiful hotel in a prime location!

Was this review helpful? Yes 1
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Neal M, Thank you for taking the time to leave us a feedback. I apologies about the inconveniences regarding your booking but I am pleased to read that your move was seamlessly. I hope you had a great time in the city and you will be back again soon. Best Regards More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Great holiday inn resort. Well worth becoming a member of the rewards scheme which gives you a few nice perks such as free WiFi. Rooms were very spacious and clean although being very critical they could be seen as a little tired in some areas. This is more than made up for by the proximity to town and the fantastic... More

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Phil A, Thank you for taking the time to share your experience of your recent stay with us. I am delighted to hear that you found your rooms very spacious and clean and that you liked the view over Edinburgh. I will pass your comments on to Lee and I hope to be able to welcome you to Holiday... More

Leeds, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was a little skeptical about staying here after the comments from previous visitors, however they must have had an overhaul of the staff as the welcome on reception was excellent and service in the restaurant was great with the staff being very friendly and helpful. Dinner menu in restaurant is really good with a great choice of food. Breakfast... More

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Harpey, Thank you for taking the time to share your experience of your recent stay with us. I am pleased to read that you had an excellent welcome at the reception and that you found the service in the restaurant great. However I am disappointed to learn that you were not fully satisfied with your rooms. Thank you once... More

Rome, Italy
1 review
5 of 5 stars Reviewed 2 weeks ago

Everybody there is very kind and helpful. Very easy to' get to' city center from the hotel by bus. Nice shops just cross the road. Breakfast area has a very nice view on the garden outside and the buffet is very good and varied. It was a lovely stay!

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear beconti58, Many thanks for this excellent five star review on TripAdvisor. I am delighted to learn that you found everybody very kind and helpful here and that you liked our buffet. I appreciate your comments on the location and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards More

glasgow
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a few days in October and found the hotel to be of a great standard.We had a room looking over the city towards the castle.There is a great bus service outside the hotel and only a couple of stops and you are in the city centre.The breakfast was really good and staff very helpful.Would stay here... More

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear johnnyboyGlasgow, Many thanks for taking the time to leave us a feedback. I appreciate your comments on the location and I am happy to hear that you found the staff very helpful. Thank you once again for your kind words and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the near future.... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The manager was so helpful and friendly (Shubhank) we had to change our hotel. He was so kind and made our stay in Edinburgh so different. We checked in late but that didn't matter. I would def recommend this hotel and stay here again!

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Janefree, Many thank for this wonderful five star review on TripAdvisor. I am proud to hear that our team member could make your stay in Edinburgh so different and I will pass your comments on to Shubhank. Thank you for recommending us and we look forward to your next visit. Kind Regards More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

After a bad stay in a hotel in the city centre we booked the hotel at 10:30 at night so very last minute. The manager Shubhank was extremely friendly and couldn't have been more helpful. Made us very welcome and instantly changed our mood! Thank you Shubhank for a lovely stay. Great hotel manager!

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Lcb1985, Thank you for taking the time to share your experience of your recent stay with us. I am pleased to read that you found Shubhank extremely friendly and helpful; I will pass your comments on to him. I hope you had a great time in Edinburgh and you will be back again soon. Best Regards More

Haifa, Israel
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff went out of their way to help us in every way we asked. Lee was terific in getting my passport forwarded from another HI across the country.They were the best! The bar is quiet and comfy. The breakfast area is clean and comfortable. The buffet is basic but good. When asked for specially cooked eggs they came in... More

Was this review helpful? Yes 1
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Shimshone, Thank you for taking the time to share your experience of your recent stay with us. I am glad to hear that you were satisfied with our service and I will pass your comments on to Lee. I am delighted to read that you found the rooms clean, neat and spacious and I hope to be able to... More

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Additional Information about Holiday Inn Edinburgh City - West

Address: 107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Edinburgh City - West 3*
Number of rooms: 101
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Also Known As:
Holiday Inn Edinburgh City - West Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh City - West Scotland

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