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Holiday Inn Edinburgh City - West

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107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
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Holiday Inn Edinburgh City - West
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Holiday Inn Edinburgh City - West
Holiday Inn Edinburgh City - West
Holiday Inn Edinburgh City - West
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523 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Quick check in and check out, very friendly staff, parking on site, close to shopping centre and city centre, fast food restaurants close by. Overall nice clean cosy room with comfy beds. Nice views from room.

Was this review helpful? Yes
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely Two night stay at the holiday inn .... Breakfast was excellent great choice.... Also i would like to give Day Taylor Assistant Housekeeper a huge Thankyou for posting my little boys teddy to us ....as we left him behind.....much appreciated.

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear tabithacat50, many thanks for this fantastic review on TripAdvisor. I am pleased to read that you had a lovely stay with us and that you liked the view over Edinburgh. I will pass your comments on to Day and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for weekend with family and was very impressed again with the care and attention of the staff. Excellent value and better than 3 🌟 rating. Would thoroughly recommend for a few days stsy in edinburgh,good transport links and again great staff

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear alexfrew69, many thanks for this great feedback on TripAdvisor. I am glad to hear that you were very impressed with our staff again and that you were satisfied with the value. I appreciate your comments on the location and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the future. Kind Regards More 

Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have visited this hotel on ten occasions since my last published review and can only thank & compliment the staff and management for their consistent high standards. Naturally, familiarity has its' own benefits, however I always get the feeling that all staff from the G.M. down really do put themselves out for me and my fellow guests. On basics,... More 

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear TERRY D, many thanks for this fantastic five star review on TripAdvisor. I am pleased to read that you find your room always comfortable and clean and I really appreciate your comments on the staff. I am happy to hear that you like the food in our restaurant and we look forward to your next visit. Kind Regards More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights to visit family in Edinburgh. The room was for a family with two double beds and a cot bed which we pre-ordered. Everything was clean and the room on the 6th floor had an amazing view of the city and Castle. There is a huge Sainsbury's across the road which we found very useful. All... More 

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Roger M, thank you for taking the time to share your experience of your recent stay with us. I am delighted to read that you liked the view over Edinburgh and that you found your room clean. I appreciate your comments on the staff and the breakfast and I hope to be able to welcome you to Holiday Inn... More 

Bexleyheath, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fabulous location for Edinburgh City Centre. Buses offer an excellent service, virtually door to door. All staff we encountered were pleasant, polite and very helpful. Nothing was too much trouble. A quiet room on 3rd floor was outstanding in our experience with amazing views of the city. Large twin beds offering both soft & hard pillows, very clean & comfortable... More 

Was this review helpful? Yes 1
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Jonathan W, many thanks for this excellent five star review on TripAdvisor. I am delighted to read that you found the staff pleasant, polite and very helpful and I appreciate your comments on the food in our restaurant. I am pleased to hear that you would definitely recommend us and I hope to be able to welcome you to... More 

Middlesbrough, England
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Very pleased with our stay at this hotel. Stayed in a family room which although was quite small, was lovely and clean with a great view. Breakfast was also good (pancake machine was a big hit with the kids!) There a play park that you can see from the restaurant. We ate in the hotel one night and it was... More 

Was this review helpful? Yes 1
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear CatBarnett, many thanks for this fantastic five star review on TripAdvisor. I am glad to hear that you were very pleased with your stay with us and that you found your room lovely and clean. I appreciate your comments on the food and I hope to be able to welcome you to Holiday Inn Edinburgh City West in the... More 

East Lothian, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night on route to airport.Room was tiny but didn't complain as we were leaving at 6.30 am.Net curtain in room very badly stained.We went to resturant for buffet and I was given lamb from end of joint and it was totally inedible.I asked waitress to show the manager but she took it straight to kitchen to... More 

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Lorraine H, thank you for taking the time to leave us a feedback. I am disappointed to learn that you were not satisfied with the food in our restaurant and I am sorry to hear that the waitress could not handle the situation better. I will implement further staff training to make sure this matter does not occur again.... More 

London, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We took in this hotel for a night as part of a family road trip and while we were upgraded to a suite we found the room quite noisy and the whole hotel a bit hot. The best bit in fact was the dinner in the evening which was served buffet style, thus giving diners a decent choice, plus for... More 

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Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Alconcalcia, thank you for taking the time to share your experience of your recent stay with us. I am pleased to read that you were satisfied with the dinner in our restaurant however I am disappointed to learn that you found the hotel a bit hot. I will pass your comments on to the maintenance department. I hope you... More 

London, United Kingdom
Top Contributor
285 reviews 285 reviews
48 hotel reviews
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

HG Group need to audit this one. The bar is very expensive.......priced for the expense account clientele? We had two rooms,one on the 5th floor was very good, but one on 4th wasn't properly cleaned, and noisy. Disappointed we were not in adjacent rooms or on the same floor as we booked well in advance. Multicultural staff were of mixed... More 

Was this review helpful? Yes
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this review

Dear Picnicker, thank you for taking the time to leave us a feedback. I am disappointed to learn that you found the bar expensive and I am sorry that we could not give you adjacent rooms this time. I apologize that one of your rooms was not cleaned properly and I will implement further staff training to make sure this... More 

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