Just a really quick review from me, could not fault the food and service at all. The place was warm and the service was top notch. We ate in a number of placed over a long weekend but the bank was by far the best. Great Food at a really great price. Our waiter Ian Muirhead was absolutely class. Every...
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Arrived late (2230) due to train delays, to be told that yes booking.com had made a booking but they were overbooked. asked me to go to The Three Sisters Hotel in Cowgate, a further walk with luggage in the rain, adjoining a large bar complex. Sounds like this might be a way of filling up this hotel, as it happens...
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Dear Guest,
Thank you for your feedback regarding the outbooking situation you had here at the Bank Hotel. Please accept my sincere apologies for the issue and rest assured this is not the service or experience that we strive to deliver to our guests and indeed for the vast majority of our customers this is not an issue.
I would...
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Booked this very last minute after a day out in the city and myself and my fiancé were more than happy with the hotel. The room was completely unexpected with a huge bed and view over the tron square. very clean and much much higher standards than your average chain (which were more expensive.) drinks in the bar were decent,...
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Dear Guest,
Thank you for your kind review and feedback on your stay with us here at The Bank Hotel. We truly appreciate the time taken to post these reviews on Trip Advisor.
It is particularly satisfying to see names of our team being mentioned in these reviews and I can let you know that Stuart was delighted to hear...
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We just ate lunch here, didn't stay, but the service was great and the food very nice too. If that's how they run the hotel too then I can't see people being disappointed.
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Dear Guest,
Thank you for taking the time to send in your feedback on your visit to the Bank Hotel for Lunch. We do pride ourselves on delivering a great customer experience both with our rooms and our food and beverage offering.
I do hope that on your next visit you will be able to stay with us and experience...
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The Bank hotel was a saviour for us… On a very wet evening in Edinburgh, we were searching around the royal mile and surrounding streets for a place to get away from the rain and Bank was that.
it's worth pointing out now that we didn't stay in the hotel. We were only in the bar.
The service at the...
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Dear Guest,
Thank you for taking time to feed back your experience of your visit to the Bank Hotel Bar. I am sorry to hear that the experience was not what it should have been and I would be very interested to find out what day it was that you visited so that I can investigate what went wrong and...
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I spent last night at the Bank, on the advice of Lonely Planet, and I would happily go back. The staff was excellent. I stayed in the Dr. Livingstone room, on the top floor, which was a bit of a treck. It was worth it; as it was the night before the start of the Easter bank holiday the college...
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Dear guest,
Thank you for your review and comments regarding you recent stay with us here at the Bank Hotel. I am happy to see that you enjoyed your stay and service from the team while in Edinburgh. The staff here at the hotel really do appreciate, as do I, the kind responses from our guests.
I hope that should...
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Just stayed at the Bank Hotel and had a great time.
Received a very warm welcome, the staff were very friendly and helpful.
The room was quirky, we were in the Telford room very nice and comfortable.
When back in Edinburgh would definately stay here again.
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Dear Guest,
Thank you for your kind review of the hotel and your stay with usd here in Edinburgh. I am delighted to hear that you found our accomodation and service to your liking. I hope that we will see you again on your return to the City.
Best wishes and Kind regards
Barry Makin
General Manager
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Stayed here for a weekend and it was simply luck, due to its location, that I made a booking at the bank hotel. This is my type of hotel, comfortable, friendly and clean. Now as already mentioned it has no lift and the Royal Mile, by its very nature can be noisy at night. I certainly didn't find either a...
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Dear Guest, thank you for taking the time to review our Hotel on Trip Advisor. I am delighted to hear that you really enjoyed your stay with us here on the Royal Mile and in particular that the room and staff made a memorable impact during you visit. I have passed on your very kind comments to Andrew, Eithne and...
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Bank Hotel has nine rooms above a busy bar at entrance level. Staff are friendly and each room is decorated in an individual style. Ours was in the Charles Renie Mackintiosh ( Arts & Crafts) style and worked well. Breakfast is in the mezzanine above the bar, and a full Scottish will provide protection against cold Edinburgh days ! No...
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Dear Guest,
Thank you for taking the time to rate The Bank Hotel on Trip adviser, I truly do appreciate the time taken to do this by our guests.
I am happy to see that you enjoyed your visit to the hotel and you have educated me with the number of steps to the top floor so for that I...
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Myself and my partner were looking to stay in Edinburgh, and we are not a fan of chain hotels, when we found The Bank we jumped at it.
I remember passing by it as I used to live near the city, and upon booking found the prices surprisingly reasonable.
The building itself is an impressive stone bricked and pillared ex-Bank...
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Dear Guest,
Thank you for taking the time to rate The Bank Hotel on Trip adviser, I truly do appreciate the time taken to do this by our guests.
I am delighted that you enjoyed you stay with us here at the Bank Hotel. we do pride ourselves in our subtle points of difference from some of the larger hotels...
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