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The Roxburghe

#50 of 146 Hotels in Edinburgh
Certificate of Excellence
4.0 of 5
Hotel website
38 Charlotte Square, Edinburgh EH2 4HQ, Scotland (Formerly Crowne Plaza Edinburgh - The Roxburghe)
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1 room 1 guest
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1,191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

Pluses - beautiful building, nice location, decent shower & toiletries, very comfy bed, nice bathrobe. Nice bar. Good housekeeping, plenty of towels. Concierges were all very helpful. Staff walking around hotel very friendly and cheerful. Minuses - asked for quiet room (didn't care about size) explaining that my 4 year old has been keeping me up and the receptionist put... More 

Was this review helpful? Yes 1
Northumberland, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

Good location hotel, really bad service which i wrote a email to complain about over a month ago but no response and rooms are worse - paper thin walls. 0 effort was put into looking after us by staff. Key cards didn't even work.

Was this review helpful? Yes
Scotland
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night after a concert at the Usher Hall (Lang Lang,just fantastic!) and found it very convenient for many of the Festival venues. Staff were efficient,although that annoying greeting of everyone as 'guys' by reception is really not appropriate in all circumstances! We asked for and got a room at the back as we wanted quiet.... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear RMCharlie, Thank you for your review of the Roxburghe hotel. I am very pleased to see you enjoyed your stay so much and we were ideally located for your visit. I hope we will have the opportunity to welcome you back again soon. Warm wishes and kind regards Marcello Ventisei General Manager More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 4 nights in August 2015 for the Fringe. I stayed in a single room on the first night and a standard double room for the other three nights. I arrived and felt instantly welcomed by Ian on the reception desk having had a two hour delay on the train (8 hours travelling in total).... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear mirandab123, Thank you for your review of the Roxburghe Hotel. I am very please to see that you have enjoyed your stay and would return to the hotel on your next trip to Edinburgh. I will be speaking with both housekeeping and food and beverage regarding you feedback as the Room service trays and phone call issue are not... More 

Rockhampton, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent 3 nights at this hotel and it was excellent. When we arrived had trouble locating the hotel as there was no exterior sign due to being in a Heritage Listed area in Edinburgh. My husband found it and James (a member of the team) came to where we had parked our car and drove it... More 

Was this review helpful? Yes 1
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear Rosie B, Thank you for your review of the Roxburghe hotel, I am delighted to see that you have enjoyed your stay so much and that James was able to assist you, he sends his kindest regards for your generous feedback. I hope we can welcome you back again soon. Warm wishes and kind regards Marcello Ventisei General Manager More 

Penicuik, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I had a meal deal for this grand hotel. When we arrived at the front door greeted by a very pleasant gentleman who showed us through to the restaurant very pleasant room. Waiter took our order and food duly arrived, excellent food. Down side was when we asked for jug of water ,well we are still waiting.... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear george w, Thank you for your review of the Roxburghe hotel. I am glad to see that you enjoyed your meal and food, I am sorry there was an issue with the water and I do hope we will be able to welcome you back again for another enjoyable meal in the future. Warm wishes and kind regards Marcello... More 

London
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The room is tiny and boiling hot. Ineffective AC in the old part of the building. Plus there is a 4 inch gap under the door! Had a pleasant stay last time but won't be booking here again under single occupancy. It's a shame as location is good and I was looking forward to my stay. Also recommended it to... More 

Was this review helpful? Yes 1
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear lovtravelbug, Thank you for your review of the Roxburghe hotel. I am concerned to read your feedback regarding your room and AC. If i could ask you contact us on opsmgr@theroxburghe.com we will be happy discuss the matter in more detail with you to address your concerns. Kind regards, Marcello Ventisei General Manager More 

Schertz, TX
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our room was nice - not very large though. There was a desk at the foot of the bed. If one of us was sitting at the desk, the other person could barely squeeze by. The room, however was clean, had another small chair, and good air conditioning. We only ate breakfast in the hotel - it was the standard... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear sandianc, Thank you for your review of the Roxburghe hotel I am happy to read that you enjoyed your stay and found the staff to be friendly and accommodating. I hope we will have the opportunity to welcome you back again should you be returning to Edinburgh. Warm wsiehs and kind regards, Marcello Ventisei General Manager More 

Scotland, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

If you're looking for a luxurious romantic weekend away the Roxburghe is the perfect place, with its central location, various facilities and attached to george street bar and grill, which is perfect for a few cocktails before going to your room or night out. When we arrived we were greeted by great staff, who were very professional and welcoming, we... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear 13emmal, Thank you for your review of the Roxburghe Hotel. I am very happy to see that you have enjoyed your stay with us so much and found the location to be so suited to your trip. We very much look forward to welcoming you back again soon. Warm wishes and kind regards Marcello Ventisei General Manager More 

Vancouver, Canada
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel had the best hospitality I have ever experienced! The location is PEREFCT! The food and beverage service was exceptional! It is the ONLY place in town where you can get brunch until 5pm, especially if you are on a time change schedule. Benedict I ordered was absolutely flawless and the service at the bar and restaurant was just... More 

Was this review helpful? Yes
ManagerReply, General Manager at The Roxburghe, responded to this review

Dear Dima I, Thank you for your review of the Roxburghe hotel. I am delighted to see you have enjoyed the George street bar and grill food and service. I hope we will be able to welcome you back again soon to enjoy another memorable visit. Warm wishes and kind regards Marcello Ventisei General Manager More 

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Staying in New Town

Neighborhood Profile
New Town
Suits and shopping bags rule the streets of New Town, until after dark when strappy dresses come out to play. This is the city’s central business district with its smaller offices, clothes boutiques, and many of the city’s flashiest restaurants and ritziest clubs. The architecture along roads like George Street helps give it a swank and formal feel: it’s a planned Georgian development of regal townhouses, geometric squares, and self-important statues. But it’s also a very wanderable neighborhood, with a healthy bustle at almost any time of day and fine people-watching in places like St Andrew's Square which fills with picnickers around lunch. You’ll also find a series of cheerful basement bistros on Hanover Street, while dark Rose Street has something of the feel of an undiscovered back alley and is chock-full of characterful pubs and small independent shops.
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