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All 147 Edinburgh hotels

Hilton Edinburgh Grosvenor

4.0 of 5 Hotel   |   Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland (West End)
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Ranked #124 of 147 Hotels in Edinburgh
A recent review
3 of 5 stars reviewed 3 days ago
Hazel_A20000 Glasgow, United Kingdom
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1,273 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed in July with my partner for one night. On arrival we were told the room was not ready yet, which we were expecting as we were early but we just wanted to drop off bags before heading into the city. The receptionists were nice enough but very short on small talk, perhaps because we were a younger couple but... More

Was this review helpful? Yes 1
wishaw
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived in Edinburgh at the Haymarket Station and our hotel was just a block away. We arrived early and was able to get into our room, check out was at 12pm great time for a long lie. The staff all very friendly and helpful, room was good size with large bathroom. We arrived in Edinburgh at the Haymarket Station... More

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, It is such a pleasure to know that your stay with us was comfortable and a delightful experience. Thank you for your positive feedback and for commending my team for their attentive service, on which they continually work hard to deliver everyday. We look forward to welcoming you back and being of service to you again in the... More

Aberdeen
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

This is a well placed hotel, literally a short stroll from Haymarket station, the EICC and various bars and restaurants. The hotel offer relatively good value and the staff are good. The hotel bar is small but the concierge is willing enough to serve drinks into the wee small hours. Breakfast is pretty good although the hotel does not serve... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

"Dear Guest, Thank you for staying at Hilton Edinburgh Grosvenor, it was a pleasure having you with us. We very much appreciate your positive feedback on our guest rooms and the team. I have discussed your comments with my team members and please be assured that we have addressed your feedback. It would be our pleasure to once again extend... More

Tarporley, United Kingdom
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

As you would expect from the group, Hilton Grosvenor lives up to the brand expectations and was spot on in terms of staff service, decor, cleanliness etc. Rooms were faultless. Only niggle I had was despite being told on booking "car park just behind hotel", turns out the car park is actuall a 6 quid taxi ride away !! A... More

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, Thank you for staying at Hilton Edinburgh Grosvenor, it was a pleasure having you with us. We very much appreciate your positive feedback on our guest rooms comfort and the team. It would be our pleasure to once again extend our warm hospitality to you when you next return. Many thanks, Ash Singh Deputy Manager More

London
Top Contributor
72 reviews 72 reviews
45 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one Saturday night recently. The hotel is located to the west of the city in the Haymarket area. It's close to Haymarket station and the tram, with easy access to the airport by bus or tram. The central area around Princes Street is about 15 minutes away on foot. Like several correspondents, I was placed in the town house... More

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, Thank you for your kind review of Hilton Edinburgh Grosvenor. My team and I are delighted that you were comfortable and well-taken care of while you were with us.Thank you very much for letting us know of your positive experience. It would be our pleasure to welcome you back when you next return to Edinburgh Kind Regards, Ash... More

London
Top Contributor
351 reviews 351 reviews
121 hotel reviews
252 helpful votes 252 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed one night at the Grosvenor. The room and service were OK. However the breakfast (annexe building) was absolutely awful. The croissants were not fresh, no bread apart feom toasts, bad coffee, missing cutlery, etc. Is anyone looking after this place? Would have been poor even for a cheap B&B.

Was this review helpful? Yes 5
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, Thank you for sharing your recent experience at Hilton Edinburgh Grosvenor. As we continually endeavour to uphold the high standards of products and services expected at our hotel, we very much appreciate receiving valuable feedback from our guests. I am very sorry for the inconvenience you faced and I have shared with my team members your feedback, which... More

Aberdeen, United Kingdom
Top Contributor
65 reviews 65 reviews
28 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here a few times - and rate dependent - would make it my go to hotel in Edinburgh. Just over the road from Haymarket train station and wonderfully central. Room very comfortable and a good size. The staff across the board are excellent, particulaly noticeable in the dining room at breakfast. Recommend the Indian restaurant at the end... More

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Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, Thank you for reviewing your recent stay at Hilton Edinburgh Grosvenor, it was a pleasure having you with us. We are delighted to learn that you found our Guestrooms comfortable and service friendly during your stay.It was our pleasure to deliver the warm hospitality that contributed positively towards your experience with us. We look forward to welcoming you... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 1 week ago

As a longtime Hilton Diamond member, I have rarely had a bad experience at any Hilton property. The Edinburgh Grosvenor was an hugely disappointing exception. We received a complimentary drink voucher and three of us went to the bar for a nightcap. The empty bar should have been a clue that there was something not right. The service - especially... More

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Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Guest, Thank you for sparing your valuable time and sharing the feedback based on your recent stay with us. Feedback is an essential tool in our business that helps us to continuously re look at the way we do things and initiate positive changes where needed. At the very onset, allow me to express my sincere apologies for any... More

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night in a twin room in the townhouse across from main hotel. No issues there despite other reviews, clean and modern room. Outstanding friendly staff in reception and breakfast room, the breakfast room had a real buzz to it, rare in a hotel of this type. Friendly chef waiting for any special breakfast requests as well,... More

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Douglas W, Thank you for posting your review of Hilton Edinburgh Grosvenor on Tripadvisor, we are delighted that you enjoyed your stay with us. It is always a pleasure when our guests enjoy their stays. Your positive feedback of our service is very rewarding for me and my team, who are dedicated to delivering great experiences to our guests... More

Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a good nights sleep here.Hotel is in a great location for anyone wanting to explore Edinburgh.Single room was more than big enough and had all the facilities you would expect.Breakfast was really good,well worth it.

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Douglas W, Thank you for posting your review of Hilton Edinburgh Grosvenor on Tripadvisor, we are delighted that you enjoyed your stay with us and enjoyed the breakfast offerings. We very much appreciate your feedback and look forward to seeing you again soon. Yours sincerely, Ash Singh Deputy Manager More

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Additional Information about Hilton Edinburgh Grosvenor

Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
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Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

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