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Hilton Edinburgh Grosvenor

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Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
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Hilton Edinburgh Grosvenor
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Hilton Edinburgh Grosvenor
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1,640 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Voorhout, Zuid-Holland, Netherlands
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Was in Edinburgh for a 4 day conference. Arrived early mornings as I had to make a change with flights due o weather disruption in Amsterdam. Obviously I could not expect a room ready at 08.30. The front desk agent offered to have breakfast in the hotel and expedited room cleaning so I could get into my room at 10.00am.... More 

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear BastiaanNL, Thank you for your extremely positive review of Hilton Edinburgh Grosvenor, we are all delighted as a team, with the feedback you have published on TripAdvisor. The striking impression from your review is of course the people that run Hilton Edinburgh Grosvenor - they will all be delighted to have been recognised in this way. Once again, thank... More 

lanark, United Kingdom
3 of 5 stars Reviewed 4 days ago NEW

Absolutely loved my stay and my night in Edinburgh, hotel staff and room were excellent could not fault them. When parking the car at NPC we were told it was free to Hilton guests then on departure we had to pay £10 and were told if we had a dispute we had to walk 2 miles back to the hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Stuart M, Thank you for your review of Hilton Edinburgh Grosvenor after your recent stay with us. I was happy to read we have met your expectations and you enjoyed your overall experience at Hilton Edinburgh Grosvenor. Your comments in regards to the car park fee has been highlighted with the relevant manager to investigate and prevent from occurring... More 

Ann Arbor, Michigan
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Whether you are driving, flying in or taking the train, the location could not be better. This is a straight drive from the Edinburgh airport on the A8 until the Haymarket train station, where you turn left onto Grosvenor, and is also a block and a half away from the train station. An 8-10 minute walk into the heart of... More 

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear travelswat_team, Thank you for your review of Hilton Edinburgh Grosvenor. I am happy you have found our location to suit your needs, and your overall experience met your expectations. The overall scoring you provided us, was generally good, which I very much appreciate. Once again, thank you for your feedback and I am looking forward to see you again... More 

Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

No good if arriving by car as there is nowhere to park anywhere close by. Rooms were not the cleanest with black mould in the bathroom and dust in the bedroom. Great location for Haymarket Station but will not be returning.

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Steven S, Thank you for your review of Hilton Edinburgh Grosvenor. I can see that we didn't make the positive impression upon you as we would have liked to have done on this occasion, which is disappointing for us as a team. Thank you for your comments, and again I am sorry for this shortcomings. Please let us know... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Very welcome. Very friendly staff. Had a mouse in our room (hardly the hotels fault, I guess), and they couldn't do enough to help us, got us an upgraded room and got to pick dinner and drinks free. To which we had the steak, FOOD WAS AMAZING!!!! Even had the manager checking we were ok and happy. Felt really valued.... More 

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear The_A-train-24, Thank you for your review of Hilton Edinburgh Grosvenor, I appreciate the time that you've taken to share your feedback on your stay. I am happy you found our location to suit your needs and your overall experience was up to your expectations and Highlighting the exceptionally friendly staff and the food on offer. Thank you again for... More 

Manchester, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointing. This is not what you expect from a Hilton. We have a block booking for 11 people for 12 weeks and the attached photo is the room I got. Not acceptable. Beware if reception put you in the Townhouse, it's a totally separate building on the opposite side of the road and you have to walk back over... More 

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear ClareMetcalfe, Thank you for your review of Hilton Edinburgh Grosvenor. I can see that we didn't make the positive impression upon you as we would have liked to have done on this occasion, which is disappointing for us as a team. Thank you for your comments, and again I am sorry for this shortcomings. Please let us know when... More 

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Garelochhead, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I was given a weekend away as a gift, and chose Edinburgh. My son booked the hotel and off my partner and I went on the 17th of June. We stayed till Sunday and will certainly go back. The staff are polite and really helpful, nothing seems to much trouble. Breakfast has everything you could want, including a healthy option.{which... More 

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Margaret P, Thanks for posting your comments after your recent stay with us. Overall we appeared to have been rated highly in each of the areas you scored us on which is very good to read. I was very happy to read the detail of your guest experience with us. Please do let us know if you are returning... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

We got to our room at the end of a very long corridor. It was absolutely roasting hot. A small fan was in the cupboard but this really didn't make any difference. The bedside table things (they're attached to the wall) are too close to the bed, I don't know how many times I hit my elbow and my head... More 

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Gasbag1, Thank you for your review of Hilton Edinburgh Grosvenor. It is disappointing to read your review and I am sorry that we failed to meet your expectations on this occasion. Please accept my sincere apologies for the shortcomings you experienced during your visit. Your comments relating room, and its lay out and functionality have been shared with the... More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We are Hilton Diamond level members - that's to say we stay at Hilton properties for over 75 nights a year and have been Diamonds for many years We stayed at this hotel in mid May 2015. The room we had was the same room featured on the Tripadvisor website. The actual room was nothing like the pictures. The carpet... More 

Was this review helpful? Yes 1
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Jenny T, Thank you for your review of Hilton Edinburgh Grosvenor. I am sorry to see we did not make a positive impression on you as we would have liked. Thank you for your feedback regarding bedrooms condition. We continue to invest and improve our facilities as much as we can. Once again, thank you for your valuable feedback... More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff were excellent. They were very attentive and helpful - such a joy. The food was excellent both breakfast and dinner. The hotel is in a great position just a short walk from Haymarket train station and to the trams. What a lovely experience - Edinburgh is such a lovely city. Thank you Hilton we has a lovely time... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review

Dear Janet D, Thank you for your kind words of appreciation. I am glad that our Team member's service highlighted your experience. We work hard to provide the best hospitality and service to our guests and your valuable comments encourage us to work harder. Thank you for your business. we look forward to seeing you again. Yours sincerely, Ash Singh More 

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Staying in West End

Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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