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All 144 Edinburgh hotels

Mercure Edinburgh City - Princes Street Hotel

3.0 of 5 Hotel   |   Princes Street, Edinburgh EH2 2DG, Scotland (New Town)
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Mercure Edinburgh City - Princes Street Hotel
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Ranked #115 of 144 Hotels in Edinburgh
A recent review
3 of 5 stars Reviewed October 22, 2012
dindalick ayrshire scotland
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952 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Edinburgh City - Princes Street Hotel
See the most recent reviews
ayrshire scotland
Top Contributor
74 reviews 74 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed October 22, 2012

Stayed over weekend 19th- 21st Oct. At check in we were asked if we wanted to upgrade to a castle view for £15 per night when my husband declined she swiftly changed the fee to £5 per night which we decided to take however we were not impressed by the rip off tactics!! Our room was fine and it was... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review. We would sincerely like to apologise regarding the room upgrade. Upgrades should be charged at £30 per room, I would like to assure you that I have addressed this issue with the front office team to ensure no future repetition. My sincere apologies regarding the breakfast service, I can assure you that... More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2012

We stayed at this hotel for 5 nights. Upon check-in staff were helpful and pleasant. Our forth floor room overlooked Princes Street and the Old Town with an excellent view of Edinburgh Castle. The room was nicely presented and clean and was equipped with the bare necessities we required given we were out sightseeing for the most part of our... More 

Was this review helpful? Yes 2
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review on our hotel and that you found our staff friendly and the hotels location excellent. We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. We do hope that you will consider visiting us again. Best regards,... More 

Oxford
Top Contributor
54 reviews 54 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 16, 2012

I've stayed here several times in the past couple of year for work. The hotel is in a perfect location if you arrive by train (2 minutes walk from Waverly) and is a short walk from the Royal Mile. The rooms are spacious and comfortable and if you get a high floor at the front, have a great view. The... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest. What a great review and we thank you for it. We are proud of our staff and service given and we are pleased to see that they excelled again. We look forward to seeing you again soon. Best regards, James Fraser General Manager More 

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 16, 2012

The hotel is just a 5 minute walk from Waverly Station. If you plan to stay here I very much recommend travelling by train as there did not appear to be any parking. The location is excellent, offering an easy short walk to the Castle and the Roayl Mile. The bedroom was larger than expected, it was clean and luxurious.... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review on our hotel and that you found our staff friendly and the hotels location excellent. I am sorry that you were disturbed by other guests. I would like to assure you that we have looked into the housekeeping issue that you highlighted and taken action to ensure no future repetition. We do... More 

Athens, Alabama
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2012

this hotel is within walking distance to many many places, it is close to waverly station( across the street) and the buses run frequently in front of the hotel our room was on the front 5th floor as requested a castle view, good size room, but only a double bed, good size bath ...... we dealt with the bed size...as... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review on our hotel. We are pleased that you enjoyed our rooms and the hotels location. I am extremely sorry that you had issues with the front desk staff and the 24hr room service. I would like to assure you that we have looked into the issues that you highlighted and action taken.... More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 14, 2012

My partner and I booked a two night stay (with breakfast included) at this hotel after winning a voucher and this being on the list of participating hotels. When booking the hotel we were told there was no reference number or email needed, however we received a phone call the day before check-in asking for the voucher reference again! Upon... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review. We would sincerely like to apologise that our hotel and rooms did not match your expectations. I am pleased that when requested you were upgraded to a front facing room. The reception area that you highlighted had actually been refurbished a short time ago with new carperts being put down at the... More 

Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2012

We stayed at this hotel for 3 nights stay. The hotel is in a perfect location with good views of the castle. The hotel room was clean and a little larger than expected. The breakfast is served buffet style offering a good choice of food. We used the restaurant for High tea twice because it offered fantastic value for money.... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you so much for your valued review. We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. Thank you for your nice comments regarding breakfast and High Tea. We look forward to seeing you again soon. Kind regards, James Fraser General Manager More 

Hartford, Alabama
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 9, 2012

We stayed here as part of a tour package. First, let me say, this hotel is in a great location. It's a much older hotel, needs a little TLC and refurbishing. But was clean and the staff was very helpful. The room was okay, again, clean, but needed updating. There is no air conditioning in the hotel, but our room... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your recent review on our hotel and that you found our staff friendly and helpful and that you particularly enjoyed our location. We do hope that you will use our hotel again in the future and we look forward to welcoming you back. Best regards, James Fraser General Manager More 

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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Location: United Kingdom > Scotland > Edinburgh > New Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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