We stayed here for two nights over the bank holiday weekend. We were allocated castle view rooms on the same floor as our friends as per our request. The view was great and certainly added to our enjoyment.
Room was of adequate size for a city centre hotel. Ours was extremely hot though, but I found the fan on the...
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Dear Guest,
Many thanks for your recent review on our hotel and that you found the hotels location excellent. We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. We look forward to seeing you again soon.
Best regards,
James Fraser
General Manager
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We visited here for our honeymoon. The reception is actually located on the first floor up a spiral staircase which I can see why people wouldn't like this The staff were always friendly. We were upgraded to a castle view room which definitely had a wow factor to it.
Breakfast was self service. Ranging from cereal, toast, etc to a...
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Dear Guest,
Thank you so much for your continued support and review. We are always trying our utmost to deliver the best service to our guests, and I am glad that we have made your stay enjoyable. Please accept our apologies that your room was warm and that your pipes where noisy I will certainly have our maintenance team look...
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The hotel is situated a short walk from the main railway station where the Airport express busses also drop-down. With great views overlooking the Castle you can enjoy a good breakfast in the dining room. It is close to all the City Centre attractions. However, the roadworks outside will be continuing until 2014 so you cannot get anywhere near with...
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Dear Guest,
Thank you for your valued review. We would sincerely like to apologise that you did not feel the room and hotel matched your expectations. I can assure you that I will look into the issues that you highlighted and take action where possible. I do hope that you would consider visiting us again when you are in Edinburgh...
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My husband and I have just returned from our weekend stay. The room we had was on the front, with amazing views. It was clean and comfortable. However, I do have a couple of negative points. Whist waiting to check out one of the girls completely ignored us, she was obviously busy doing something on the computer, but an explanation...
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Dear Guest,
Thank you for your valued review. I would like to assure you that we have looked into the security issue that you have highlighted and taken action. We are always trying our utmost to deliver the best service to our guests and I am glad that we have made your stay enjoyable.
We do hope to see you...
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The hotel has a great situation if you are travelling by public transport. It is a 5-10 minute walk up the hill from Waverley Station and just around the corner from the AirLink bus service to the airport. The tram construction works are outside the hotel. There are no public car parks really close to the hotel. The entrance to...
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Dear Guest,
Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests, I would like to ensure you that we have looked into the cleanliness and staffing issue that you have highlighted and taken action. I do hope that you would consider visiting us again when you are in Edinburgh...
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The hotel is situated in a perfect place, to enjoy both old and new town.
Rooms are ok for a 3 star in UK.
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Dear Guest,
Many thanks for your recent review on our hotel and that you found our hotels location to be good. We are always trying our utmost to deliver the best service to our guests. We look forward to seeing you again soon.
Best regards,
James Fraser
General Manager
More
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Have stayed here twice now. the first time the room was at the back of the hotel and there were no views. in fact not nice views. 2nd visit fantastic views had a room on the front of the hotel overlooking Princess street gardens and the castle.Couldnt ask for better. the inclusive breakfast on both occasions had a wonfderfull view...
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Dear Guest,
Thank you so much for your continued support and review. We are always trying our utmost to deliver the best service to our guests, and i am glad that we have made your stay enjoyable. We look forward to seeing you again soon.
Best regards,
James Fraser
General Manager
More
The hotel is in an excellent location, near the airport bus stop and train station. They serve a good breakfast but starts a bit late. I was in a single-bed room in the last floor (7th), small and a bit old, but well maintained.
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Dear Guest,
Many thanks for your recent review on our hotel. We are pleased that you had a pleasant stay and that you found our location to be excellent. We do hope that you use our hotel again in the future and we look forward to welcoming you back.
Best regards,
James Fraser
General Manager
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