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All 144 Edinburgh hotels

Mercure Edinburgh City - Princes Street Hotel

3.0 of 5 Hotel   |   Princes Street, Edinburgh EH2 2DG, Scotland (New Town)
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Mercure Edinburgh City - Princes Street Hotel
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Ranked #116 of 144 Hotels in Edinburgh
A recent review
5 of 5 stars reviewed 4 days ago
Sue A Newcastle
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954 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edinburgh, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

For my sisters arrival into Edinburgh I decided to book what I'd thought was a lovely, central restaurant with fantastic views of Princes Street gardens for dinner. However after being seated in the restaurant it was apparent the views were not quite likened to the pictures that are displayed on your website AT ALL. After originally forgetting my sisters drink... More 

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Newcastle
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a really great place to stay. 5 mins from train station. Really helpful reception staff. Went out of their way to help. We were amazed and impressed. Very comfy and clean room. Would def come back

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

It's 10:10 and the staff have used the fire alarm three times to make sure everybody is awake and will vacate by 11:00. I've never come across such a blatant (and illegal) nonsense! It's Wednesday! Will never stay at this hotel in the future.

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Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a room with 3single beds..(not easy to find as its usually a sofa bed) Smallish room for 3 people but we were only staying for 2 nights so manged OK. Great selection for breakfast ...dining room overlooking Princess Street and the Christmas Market.. Stayed here last year for our annual shoping weekend, and will probably book again for next... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards James Fraser General Manager More 

Dalat, Vietnam
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 3 nights and was overall satisfied with my stay. The room design was simple and maybe a little outdated but it was clean, cozy and spacious. The housekeeping team did a great job in never bothering us when we were in the room and in taking care of it when we were out! Something that I had to... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your kind review. I am glad my team made your stay enjoyable. James Fraser General Manager More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

although part of the Accor group, the hotel is very disappointing. The room we occupied had no wardrobe and breakfast to cry and poor quality. The good side is the free wifi in the room and soundproofing is correct.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on gm.mercureedinburgh@jupiterhotels.co.uk Kind regards, James Fraser General Manager More 

Wakefield West Yorkshire
Contributor
17 reviews 17 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

You could not ask for a hotel to be in a better position. Situated on the main shopping street with views of the castle from the restaurant+ from bedrooms at the front of the hotel. Added bonus too was the fact that the Christmas Markets were directly over the road. We normally stay in 4 * hotels but were not... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards James Fraser General Manager More 

Newcastle upon Tyne, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at the Mercure hotel just after noon as that's when our train came in. Upon arrival we were advised to return at 2pm. Which was expected, we just wanted to leave our bags so that we could head out for lunch. My parter had had been on night shift the night before and the plan was for him... More 

Was this review helpful? Yes 5
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide me with your valued feedback. I am sorry to read about the issues you encountered and will address these with the team as a mater of priority. Kind Regards James Fraser General Manager More 

Fraserburgh, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Mercure City hotel is ideal for visiting the Xmas markets in Edinburgh. Situated on Princes Street it offers the perfect location, all attractions are visible from the restaurant and bar areas. The rooms are comfortable and the food is good. Staff are very friendly and helpful. Very enjoyable few days.

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your valued feedback with us. I am pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards James Fraser General Manager More 

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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Location: United Kingdom > Scotland > Edinburgh > New Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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