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Mercure Edinburgh City - Princes Street Hotel

Princes Street, Edinburgh EH2 2DG, Scotland
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Mercure Edinburgh City - Princes Street Hotel
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Ranked #116 of 145 Hotels in Edinburgh
A recent review
5 of 5 stars reviewed today
StealthyPig 1
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1,059 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW

I am a teenager and I love this hotel. The staff try there very hardest and always are there if you need anything. The fact that there is free wifi is perfectly amazing (you can even access it in your hotel room). The breakfasts and afternoon teas are delicious, the breakfast is a self service counter filled with things for... More 

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UK
Contributor
14 reviews 14 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Great location and value for money. Rooms standard no more. Resturant food was excellent as was the lady resturant manager. Service standards dropped when she wasn't arround. Apart from check in reception staff not the most helpful. Stood once waiting once for 10 mins while she was on the phone without any acknowledgment and didn't say sorry for keeping me... More 

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golden, CO
Top Contributor
93 reviews 93 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed 2 nights with husband on tour. Window view was fantastic. Twin beds comfortable. Walls paper thin and lots of street noise in front. Shower tile was disgusting with mold in grout. Very clean but furniture pretty dinged up. Storage shelves were nice touch. Breakfast food not very good and not much variety. Wonderful location outweighed the bad.great wifi

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Durham, England
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Another annual visit and not disappointed. Friendly staff, good food, excellent views from the room helped by sunny weather. Only problem was the room was too hot with no facility for changing temperature.

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James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Ayr, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am just home from staying a night at the Mercure Princess Street once again, We were very happy with everything. Our room was spotlessly clean, the staff were friendly and efficient and the breakfast was more than you could want, all with the fantastic backdrop of the castle. We will stay here again happily. Thank you.

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Spent 3 days in charming Edinburgh, the city was a delight but Mercure on Princess Street was a let down. Booked it because it is conveniently located in the heart of the city, 3 min walk from Waverley station and surrounded by shops, restaurants and situated right across from Old Town and everywhere is within walking distance. For the location,... More 

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James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns... More 

Reading
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

convenient hotel for shopping, main Edinburgh Waverley railway station and for restuarants, bars and other sites. good view of castle from bedroom windows and from first floor restaurant. breakfast buffet was good (but counter a little cramped). hotel decor looks a little tatty though and could do with some attention. Good value for my March visit.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

St. Andrews, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My two friends and I had a lovely overnight stay in this hotel.Just across from the Waverley train station great position for shopping and the art galleries etc. We had a lovely room overlooking the castle spotlessly clean, tea and coffee everything we needed. Nice bathroom etc. In the morning good breakfast buffet style so you could go up for... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Cumbria
Top Contributor
60 reviews 60 reviews
26 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Had afternoon tea here and for £14 for two was probably worth it just! Pot of tea each, three fingers sandwiches made from two slices of bread, small cake topped with a slice of strawberry, and a small finger of lemon drizzle cake. Scone with jam and clotted cream sides. Staff were good but when cleaning tables down brushed crumbs... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your review following your visit to Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Tamworth, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a stone's throw from Waverley station the hotel is ideally situated for rail travellers, sightseers and shoppers. We stayed three nights on a sightseeing trip; our room, which had an excellent view over town and castle, was well decorated, clean and comfortable, the bathroom was a bit dated but was clean and functional. We had breakfast and dinner in... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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