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Mercure Edinburgh City - Princes Street Hotel

Princes Street, Edinburgh EH2 2DG, Scotland
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Mercure Edinburgh City - Princes Street Hotel
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Ranked #117 of 145 Hotels in Edinburgh
A recent review
5 of 5 stars reviewed 2 days ago
Jock619 Carlisle, United Kingdom
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1,064 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carlisle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Don't be misled by title this was a brilliant hotel and very reasonable and staff in all Departments were brilliant. The reason for heading the Fire Alarms did go off but guests were never put at risk due to well organised and marshalled by Hotel staff. Would recommend.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 of 5 stars Reviewed 2 days ago NEW

Visited Mercure in Edinburgh in March 2015 for a belated birthday gift. The location was amazing, right in the middle of Princes Street and literally a two minute walk from the train station. However, the hotel itself wasn't up to much: The lobby stunk of smoke, I understand people do smoke outside but there's no need for the inside of... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns... More 

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Standard room, was clean, found drink in bar expensive and breakfast was nothing special and very overpriced, this was bought as a present for us was quite excited but it was a bit disappointing.. Great location though.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team. Kind regards, James Fraser General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lovely stay and the staff work flat out to make your stay special, castle view is a must as rooms that overlook the back is a bit dark as we stayed in this previously, definitely stay again as I enjoy visiting Edinburgh and will probably stay in the same hotel as its right next to train station and high street

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Spent 3 nights here March 2015.The position easy walk from station.Small clean quiet room-no view but we only slept there. From the dining room you can see Princes St ,lovely at night and no noise .Excellent breakfast .Good price

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am a teenager and I love this hotel. The staff try there very hardest and always are there if you need anything. The fact that there is free wifi is perfectly amazing (you can even access it in your hotel room). The breakfasts and afternoon teas are delicious, the breakfast is a self service counter filled with things for... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

UK
Contributor
14 reviews 14 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Great location and value for money. Rooms standard no more. Resturant food was excellent as was the lady resturant manager. Service standards dropped when she wasn't arround. Apart from check in reception staff not the most helpful. Stood once waiting once for 10 mins while she was on the phone without any acknowledgment and didn't say sorry for keeping me... More 

Was this review helpful? Yes 2
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

golden, CO
Top Contributor
94 reviews 94 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights with husband on tour. Window view was fantastic. Twin beds comfortable. Walls paper thin and lots of street noise in front. Shower tile was disgusting with mold in grout. Very clean but furniture pretty dinged up. Storage shelves were nice touch. Breakfast food not very good and not much variety. Wonderful location outweighed the bad.great wifi

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Durham, England
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Another annual visit and not disappointed. Friendly staff, good food, excellent views from the room helped by sunny weather. Only problem was the room was too hot with no facility for changing temperature.

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Ayr, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am just home from staying a night at the Mercure Princess Street once again, We were very happy with everything. Our room was spotlessly clean, the staff were friendly and efficient and the breakfast was more than you could want, all with the fantastic backdrop of the castle. We will stay here again happily. Thank you.

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind review following your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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