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All 147 Edinburgh hotels

Mercure Edinburgh City - Princes Street Hotel

3.0 of 5 Hotel   |   Princes Street, Edinburgh EH2 2DG, Scotland (New Town)
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Ranked #118 of 147 hotels in Edinburgh
A recent review
3 of 5 stars reviewed yesterday
Sallysunshine896 Miami Beach, Florida
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835 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

When I made the reservation I knew this was a 3-star hotel. It's an old hotel which has been "modernized" at some point. But not recently. Overall, the hotel just appears very tired. You feel it the minute you enter the lobby. Quality of carpet, furnishings etc. similar to what you'd find in Best Western. Don't expect fine linens or... More

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Rohnert Park, California
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Had the same bad experience we had at the Mercure hotel in Chester. Rooms are old, worn and dirty. Definite lack of concern for the property by the staff and owners. Very unfriendly and unhelpful staff. Avoided the restaurant after getting ill at the Chester hotel restaurant. Lack of ventilation for the room as the windows were prevented from opening... More

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Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Family of three stayed for two nights in August 2014. The location is outstanding close to the Scott Monument and Princes Street Gardens at Princes Street. The staff were friendly and helpful. The room was spacy and clean. The breakfast was very good. I would surely recommend this hotel to friends.

Was this review helpful? Yes 1
Manitoba
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a fine stay here. It's right across from the Sir Walter Scott Memorial downtown Edinburgh so in a very good location. My room was fine / clean. The only concern I had - it took me a few minutes to figure out my lock to my balcony. I was tempted to just leave it open (I was 8... More

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your kind review. I am glad my team made your stay enjoyable. James Fraser General Manager More

West Wellow, UK
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The basics (for me): temperature; noise; bed; shower; breakfast; service. Temperature: major fail - stayed in August (for the fringe) and corridor air was hot, heavy and stale. Worse still, inside the room was exactly the same if not worse. Not helped by "Towel radiator" batting out volcanic heat with no means of control. Don't bother packing any nightwear or... More

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. I am sorry we did not meet your expectations and I will look in to the issues you have raised. Kind Regards James Fraser General Manager More

York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was the worst hotel I have ever stayed in and I have travelled to lots of places all over the world. It’s tired and dirty, this is not an exaggeration, and as a Scot who was born not far from the hotel, I was ashamed of the premises, lots of guests at breakfast had the same opinion. For £160.00... More

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James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your review. I believe we have communicated on this directly. Kind Regards James Fraser General Manager More

York, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

What a great location and friendly helpful staff. Now the negatives, smoking area was main doorway from Princes Street... stinks, room needed decorations and replacement furniture. TV was a joke, limited to 4/5 channels and ancient remote technology. Had to ask for mattress cover to be fitted (which was done quickly and apology received). Expensive at £200 per night for... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your valued feedback. I am sorry we did not meet your expectations and I will investigate your comments. Kind Regards James Fraser General Manager More

Stratford, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised with this Hotel.The location from the Railway Station was a pleasant walk up Princess Street. The Staff were exceptional. When we got to our room we were surprised there was no air conditioning, however, once we opened the windows the room did cool down quite a bit. The next morning we stored our luggage in the... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your kind feedback. I am pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards James Fraser General Manager More

2 reviews
2 of 5 stars Reviewed 2 weeks ago

We spent one night at the hotel and we couldn't wait to leave. We arrived at 14hs and our room was still not ready, we had to wait until 16hs and we were told to put the suitcases into the luggage room ourselves. The room was boiling and no air conditioning, only a fan that moved the hot air around.... More

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. I am sorry we did not meet your expectations. I have noted your comments and will investigate these. Kind Regards James Fraser General Manager More

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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: Princes Street, Edinburgh EH2 2DG, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > New Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
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Official Description (provided by the hotel)
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
Number of rooms
158

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