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Mercure Edinburgh City - Princes Street Hotel

Princes Street, Edinburgh EH2 2DG, Scotland
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Mercure Edinburgh City - Princes Street Hotel
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1,142 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yorkshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is fabulous. We stayed in one of the superior rooms on the 7th floor with a balcony, I am so glad we did as the view was wonderful. The room was perfect, clean with lovely decor a great big comfy bed & lovely bathroom with a massive shower. Breakfast was really nice buffet style with plenty to offer.... More 

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Auckland, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

As we travel by train it was just a five minute walk from the Rail station. To board a tour bus local bus or the delightful Tram, we just needed to step out the front door! Imagine having your breakfast whilst admiring Edinburgh Castle! Highlights - Royal Yacht Britannia, Forth Bridge Cruise ( including the new Aircraft carrier Queen Elizabeth)... More 

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Dartford, Kent
Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great position, 5 minute walk from Waverley Station and opposite the castle. The front rooms have a lovely view of the gardens and castle. I found the staff very friendly and helpful especially at reception. The bedrooms are very clean and a good size although a little tired looking (room 368).The bed was extremely comfortable.... More 

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York, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A short stay but staff very kind and helpful. Hotel was in a super position for main attractions and our room had great views over the city (Castle, Royal Mile, art Gallery etc). Plenty of eateries around if you want to eat outside the Hotel. Plenty of good shops within easy walking distance. Hotel is within 5 minutes walk from... More 

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James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Derby, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very pleased with our stay at Mercure. Perfect location, very pleasant,helpful staff and a good room (we booked a classic twin room) with views of Old town and the castle. Check in was quick and efficient and, room facilities were good. We paid £120 for a 2 night stay and I would say it was very good value for money.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Many thanks for your kind review following your stay with us at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Lancaster, United Kingdom
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We recently stayed for a long weekend, and booked a standard double room. The hotel is in a great location, just off Waverley train station, and on Princes Street, which is perfect as it is close to all the tourist attractions, as well as shops, bars, and restaurants. At first impression, the hotel seemed very modern and up to high... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, James Fraser General Manager More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My hubby and I stayed at the mercure for one night to get away from kids and enjoy the capital. The only thing that annoyed us was the typically wet and brass monkey weather lol We upgraded our room to a castle view with balcony. And all I can say is wow! Definitely worth it!! Room was clean stylish and... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Paris, France
1 review
1 of 5 stars Reviewed 4 days ago NEW

The room was unbearably hot & we couldn’t leave the windows open because of noisy machines in back which are on day & night. The shower was cold. Fire alarm is very effective – but after there was a false alarm at 3 am, shouldn’t they have apologized to everyone? Or better yet, assured everyone immediately that it WAS a... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns... More 

north east uk
Top Contributor
107 reviews 107 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We revisited, this being a hotel I had wanted to stay in from childhood because of the stunning views over Princes Street Gardens. This time no disappointments whatsoever. We booked a room with castle view, on 6th floor there is also a balcony. Our wedding anniversary weekend so also booked into the restaurant which was fabulous. If you order breakfast... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Carlisle, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We recently stayed for 2 nights at the mercure princess street , on arrival we were pleasantly surprised to find that our rooms had recently been refurbished to a very high standard . The food in restaurant was very good and the service was excellent . The hotel is ideally situated for visiting all the tourist attractions , we took... More 

Was this review helpful? Yes 1
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Staying in Princes Street and Gardens

Neighborhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
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