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Mercure Edinburgh City - Princes Street Hotel

Princes Street, Edinburgh EH2 2DG, Scotland
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1 room 1 guest
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Mercure Edinburgh City - Princes Street Hotel
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1,268 Reviews from our TripAdvisor Community

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Traveler rating
    250
    503
    338
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    67
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
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  • All months
    (1268)
  • Mar-May only
    (330)
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    (259)
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Wanaka, New Zealand
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has no parking and you use the St James shopping mall parking facilities and walk the 10 mins to hotel on Princes Street, the Mercure have a special rate for the parking. Rooms are a bit tired and ready for an update but are large enough. Bathroom is a nice size but again in need of an upgrade.... More 

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Columbia, South Carolina
Level Contributor
630 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed our two-night stay at the Mercure Edinburgh City, which has a wonderfully convenient location on Princes Street. As advertised, many of Edinburgh’s most appealing attractions are within easy walking distance. Our “castle view” room was comfortable and offered a memorable view of the Princes Street Gardens, the Scott Monument, and Old Town. (This came at the price of... More 

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Whitehaven, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is in a great location for shops, restaurants and bars. The room we had was a privilege room which was modern and clean. Plenty of complimentary toiletries and a great Nespresso machine. However the bar and restaurant area really needs updating and even cleaned better. It lets the hotel down. The staff on reception are friendly and helpful as... More 

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Mildenhall, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When you go to visit the Fringe, you need to be central and this hotel is about as central as you can be. The rooms were great albeit a little small. We were lucky enough to have castle views and this helped to make my daughters 21st birthday celebration truly memorable. Breakfast was also excellent and service in general was... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We are delighted you enjoyed your stay. Once again, thank you for staying with us and we hope to see again. Kind regards, James Fraser General Manager More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

My sister and I stayed one night, we called in before checking in time to ask a couple of questions and were told we could check in there and then plus we were upgraded to a room with a Castle view. Staff on desk very friendly and helpful advised us if we booked breakfast it would save us money. Room... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Location is great, reception staff friendly but very robotic and uninterested in engaging in conversation. Room was basic, carpets stained. Wouldn't choose to stay here again, and did not feel as though it was worth the £200 per night charge. Clearly the management team was cashing in on the face that fringe was on. Sure, increase your rates when demand... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your stay did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, James Fraser General Manager More 

Leeds, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

You get what you pay for and all that, but spending £150 last minute as all hotels where fully booked with it being bank holiday you expect some class or at least service!! From start saying we don't have a room for you, when i had booking confirmation to poor telephone service on trying to find car park, didn't answer... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We were in Edinburgh, having Bern to International Rugby, heading onto the tattoo at the Castle. Completely forgot to book a restaurant and we were struggling to find somewhere to eat that could accommodate us. Inspiration when walking along Princes Street, The Mercure Hotel Restaurant. We popped in and the very helpful staff found us a table with the most... More 

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Sheffield
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We know Edinburgh well but hadn't stayed at this hotel before. Great location for everything. If you are coming by car as we did it can be a bit of a nightmare. You need to park in NCP car park at top of Leith Walk. You get a discount from hotel. Would be happy to stay here again.

Was this review helpful? Yes
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for staying at the Mercure Edinburgh City Princes Street Hotel and taking the time to review us. We are delighted you enjoyed your stay. Once again, thank you for staying with us and we hope to see again. Kind regards, James Fraser General Manager More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • Great location(11)
  • Scott monument(5)
  • Old town(5)
  • First floor(4)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

309 photos of this hotel

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Staying in Princes Street and Gardens

Neighborhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
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