hotel room was freezing,after complaining we were giving a portable heater.to our dismay said heater was removed from our room as we ate our meal.after complaining again we were given the heater back one of the staff informed us that no matter how much we complained no one would care as it happens all the time the most embarrising was... more

Stayed two nights on a B&B deal. A large rambling hotel in a quiet suburb of Edinburgh commanding a very good view across the hills. If you don't want to walk/drive into the city centre (approximately 2 miles) there is a very good bus service from the main road below the hotel. The hotel appears to have a very grand... more

I can only say this Hotel needs to re -decorate the rooms. It was shabby and needed up dating. The bathroom was very tiny and to squeeze myself onto the toilet good job i was not a larger person. There were 6 people eating at breakfast with approx 20 plus tables, were not cleared. I watched the waiter bring things... more

This was my second stary at the Braid Hills; I stand by my first review. I struggle to recognise the hotel from some of the critical reviews others have posted. Yes it is a little old fashioned but it is clean and welcoming. Reception is friendly and efficient and the rooms well appointed. It would certainly be my hotel of... more

I found the hotel really shabby and run down. The reception area was dated, with faded carpet and fraying furniture. The room was even worse, there was an intercom phone in the bathroom which had fallen apart and was hanging off the wall. The bathroom was tiny and not particularly clean. It seems the cleaners only pay attention to the... more

Stayed here as I was attending a dinner which was being held in the hotel. The room itself was clean, a bit small but big enough for what I needed. The bathroom on the other hand was tiny! The lavatory was a nightmare - stuck in a very narrow section of the bathroom which made it difficult to get to.... more

Booked the hotel for a short notice trip to Edinburgh for New Year. It was very reasonably priced for the time of year & our room was large, comfortable & clean. Pleased to have a choice of eating- in the hotel restaurant or in the less formal & cheaper brasserie a short step across the car park. All staff were... more

Recently stayed at this hotel to attend a family party in Edinburgh. Upon arrival we were met by the rudest receptionist I have ever encountered, complete with sighing and banging the keyboard to make sure everyone knew she wasn't happy. Walked into our allocated room, can only be described as a shoebox, upgraded to a four poster which hadn't been... more

We booked the hotel online site unseen so I was rather apprehensive about what we would get, however, we were pleasantly suprised. The accomodations were very spacious for UK standards and the hotel had considerable charm and character. The grounds are beautiful and it was a great place to stay with children. I have been amazed at some of the... more