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Hilton Edinburgh Airport

4.0 of 5
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Edinburgh International Airport, Edinburgh EH28 8LL, Scotland
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Hilton Edinburgh Airport
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Ranked #110 of 145 Hotels in Edinburgh
A recent review
5 of 5 stars reviewed yesterday
peter c Henlow, United Kingdom
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1,046 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Henlow, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Hilton as I was part of a team holding an exhibition at the hotel. All the staff I encountered couldn't be more helpful going out of their way to make sure we had a pleasant stay. The room I had was on the ground floor, very clean, roomy and a good shower - very important. The only... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Me and my partner booked a spa deal via wowcher weeks in advance, travelling from Dundee to the hotel we were greeted by a very friendly member of staff on reception. Unfortunately the therapist we were booked in with had not put our appointments in her diary so did not show for our booked treatments. This was extremely disappointing for... More 

Was this review helpful? Yes 2
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear Ddawag_2013, Many thanks for taking the time to feedback to us regarding your wowcher deal you purchased from Twenty14 Beauty. Firstly please accept my sincere apology that you felt the day was a waste of money and petrol. To give you a little background regarding how the beauty works here at Hilton Edinburgh Airport, Twenty14 Beauty rent a beauty... More 

London, United Kingdom
Top Contributor
297 reviews 297 reviews
181 hotel reviews
358 helpful votes 358 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Rooms are spacious and functional. Would benefit from a comfortable chair or two. Good wifi and helpful staff. Room service more expensive than one would ever think! Bathrooms rather old fashioned but clean. Overall in terms of value for money accommodation it is good.

Was this review helpful? Yes 1
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear TechnoProf, Many thanks for your recent review of Hilton Edinburgh Airport. I am delighted you enjoyed your stay with us and I will ensure your reivew is shared with the team who will be delighted to read it. Although, I am sorry to read that you found our Room service prices too expensive. I apologise that your expectations were... More 

Budleigh Salterton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I needed a room near the airport and made a late booking. The reception staff were perfect in every way, courteous, welcoming and working with a quiet polite efficiency, particularly when validating my parking. Very close to the car rental drop off (walk in 3 minutes) so return vehicle in the eve and stay here. The car rental is walking... More 

Was this review helpful? Yes 1
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear Budleighchap, Thank you for your recent review of Hilton Edinburgh Airport. I would like to sincerely apologise for the maintenance issue you had which clearly detracted from an otherwise pleasant stay. This iscertainly not the experience we want any of our guests to have. Please be assured I shall take time to review your comments with the relevant Managers... More 

Tuscaloosa, Alabama
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband stayed here to meet me at the airport as the cottage we were renting was quite a distance for an early morning train. He was pleased to see a graduate of the university where he teaches working at the front desk. Made our small world real. Although I had an unfortunate experience with another Hilton property in Midtown... More 

Was this review helpful? Yes
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear jas0719, Thank you very much for your recent review of Hilton Edinburgh Airport. I am delighted that you enjoyed your stay with us and I will ensure that Sarah see this review. I am sure she will be delighted to read this. I look forward to welcoming you back in the very near future and i do hope you... More 

Geneva, Switzerland
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I picked the Edinburgh Hilton for its proximity to the airport, but every interaction with staff there was a 'problem'. The bar had closed its till so they wouldn't accept cash and requested us to open a tab with our credit card at reception, then insisted that we sign our bill before we were delivered our mediocre food (from the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear Julie917, Thank you for taking the time to share with me some feedback following your recent stay with us. Naturally I am disappointed to read your review as it is apparent you did not enjoy the full "Hilton Edinburgh Airport experience". Our Food and Beverage outlets switch from a cash bar to a residents bar at 2300 daily and... More 

Witney, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The signage from the Car Hire section of the airport is not good - I was guided to the back entrance of the hotel and following intercom access, the signage to reception is poor - Only 1 receptionist on duty and guests in from were having trouble and consequently there was an unacceptable delay in registering. The room TV had... More 

Review collected in partnership with Hilton Hotels & Resorts

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UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a good stay at the Hilton Edinburgh Airport. Good feed and relaxed sleep as we were flying out from the airport the next morning. Onlt criticism was using the hotel parking which should have cost approx.£35 but on return the machine said £100. A trip to the reception cleared this although some customers may mistakenly pay the full amount... More 

Was this review helpful? Yes
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear forsy b., Thank you for taking the time to post your comments regarding your stay at Hilton Edinburgh Airport. I am delighted that you enjoyed your stay with us and would stay with us again based on your experience. Please accept my sincere apologies for the inconvenience caused by the car parking machine. I will ask my engineering team... More 

Plockton, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel know exactly how to treat their customers. They are clearly well trained and passionate about their work. We will definitely stay here again and would recommend it to all family and friends using the airport. Perfect location and really spacious rooms. Clean and tidy with plenty hot water for a very powerful shower or bath!... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Motherwell, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

the hotel was average for my needs. the bathroom lacked a plug for the bath and the waste paper bin had not been emptied. in my opinion very basic housekeeping that was over looked, but it tainted my stay and was not impressed, should have been better for this quality of hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
stuartcran, General Manager at Hilton Edinburgh Airport, responded to this review

Dear Karen M., Thank you for the the time you have taken to give us your feedback after your recent stay with us at the Hilton Edinburgh Airport Hotel. Please accept my sincere apologies for the disappointment caused during your visit. We strive for excellence in customer service and it does seem to have slipped on this occasion. Your comments... More 

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