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Norton House Hotel & Spa Edinburgh

#35 of 146 Hotels in Edinburgh
Certificate of Excellence
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Ingliston, Edinburgh EH28 8LX, Scotland
Best prices for: 1 room 1 guest
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Norton House Hotel & Spa Edinburgh
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Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
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839 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Norton House Hotel & Spa Edinburgh
See the most recent reviews
perth
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 16, 2013

We have visited the spa, which is part of this hotel and never been disappointed. The whole atmosphere of the spa forces you to relax and chill out. We decided this time around rather than just going to the spa for the day we would stay overnight in the hotel as well. We were on a dinner bed and breakfast... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review regarding your stay in February. I was pleased to read your comments regarding our Spa and the service you received at dinner in the brasserie. I was very disappointed to learn of the problems you experienced at breakfast and I sincerely apologise for our shortcomings on this occasion. I do... More 

scotland
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2013

Just returned from a fantastic spa day at norton house. It was a late Mother's Day gift and would just like to say a huge thank you to all the girls they were very organised and so professional. We were made to feel at ease and not over fussy. Our treatments went like clockwork, and flexible when requested. Lunch was... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am very grateful for you taking the time to post a review following your recent Spa day at Norton House Hotel & Spa. I am delighted that you had such a great day and that you enjoyed all aspects of your Spa experience. Thank you for recommending us to future guests and I look forward to welcoming you back... More 

Kelso, Scotland
Top Contributor
226 reviews 226 reviews
46 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed March 15, 2013

Spent a night here on a dinner B&B deal. Have eaten here before and previously stayed once, before the hotel was expanded. The hotel is impressive and has great facilities. We had an executive room in the new wing and it was large, had its own balcony and was very well equipped. The only slight downside, perhaps because of the... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review following your recent stay. I am delighted that you decided to make a return visit and that you enjoyed your stay and our great facilities. I take on board your constructive feedback and this has been discussed with the relevant members of the team. I am pleased that you recommend... More 

Top Contributor
68 reviews 68 reviews
20 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed March 15, 2013 via mobile

Norton house brasserie is a beautiful room with a very disappointing dining experience. My smoked salmon starter had been terrorised by the portion control police with three minute and I mean really tiny strips of smoked salmon and the main course of ox cheeks was decidedly average with a badly seasoned sauce. My wife's meal was a disaster. Her starter... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your visit to our restaurant. To receive such negative feedback regarding the food in the Brasserie is extremely rare and goes against the many positive reviews on Trip advisor and the many compliments received from our guests at the hotel. I have asked the Brasserie team of chefs to review the dishes you... More 

oswestry
1 review
5 of 5 stars Reviewed March 14, 2013

I had booked this hotel as a surprise for my wifes birthday, and also as a mini honeymoon (we had to cancel our original honeymoon after the mother in law was seriously ill a few days after the wedding) and after a 5 hour drive, we were looking forward to getting into our room. Our first impressions on seeing the... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review for our future guests. I was delighted that you enjoyed your stay in December and that you chose us to combine your mini honeymoon and wife’s birthday celebrations. It is great when there is an opportunity to upgrade guests for special occasions and I am pleased that this was possible... More 

1 review
1 of 5 stars Reviewed March 10, 2013

We were highly disgusted by the 3 hour wait for our main meal on a special day (mothers day) it was not only the fact that we had to wait but also the fact we had to leave and also our children were getting bored and there were no aspects of entertainment for them to enjoy! We were also disgusted... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for your review and I am deeply sorry that you feel we ruined your day. To receive negative feedback about our service and specifically regarding duration of meals is extremely rare, and I have since discussed Sunday lunch service with the restaurant management team on duty who were unaware of any problems that you have raised. If you... More 

Glasgow
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2013

Just returned home from a fantastic overnight at the Norton House hotel, I have to write this review to let people know how great our overnight was. From the moment we arrived the lovely receptionist Jennifer couldn't do enough to help us and give us all the information we needed to make our stay great, (Thank you) we had afternoon... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

What a great review thank you. I am thrilled that you had a fantastic time and were pleased with all aspects of your stay - especially the food and your executive rooms. It is great that you found all the team polite and helpful. Jennifer was very pleased that she got special praise in your review. I have thanked Jen... More 

Belfast, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 6, 2013

My Wife Marie and I enjoyed our stay at the Norton House Hotel. It is near to Edinburgh Airport and convenient to Edinburgh Centre. I was involved in a meeting all day Sturday so Marie took the opportunity to travel into the City to meet an old friend. The Hotel looked after us very well. We dined with our hostess... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am grateful for you taking the time to complete a review following your trip on business in February. I am delighted that you and your wife Marie had an enjoyable stay and that you found your bedroom and meeting room facilities to be very good. I am pleased that you were looked after in the brasserie during your stay... More 

Harrogate, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

My Partner and I stayed at the Norton House Edinburgh for two nights 1st/2nd of March, Booking by Telephone to central reservations, extremely pleasant young Lady made our booking on the morning we were to travel so easy. Arriving at the Hotel around 15-00hrs to be greeted by polite and welcoming staff in the reception area, one young bubble young... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a fantastic review on Trip Advisor following your recent visit to Norton House. I am pleased that you enjoyed all aspects of your stay and that you found all our staff to be pleasant and courteous. I am delighted that you plan to return later in the year and on behalf of all the team at... More 

newcastle
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 4, 2013

Me and my husband booked in for one night at Norton hotel to get away from it all. We had a lovely relaxing weekend. We booked a standard room and it was gorgeous, The bed was massive and so soft. I dislike it when hotels where they give you stiff sheets - this was perfect. They even provide you will... More 

Was this review helpful? Yes 1
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your overnight stay in February. I am delighted that you had a relaxing weekend and that you liked your room and enjoyed the spa. I do take on board your feedback regarding your dining experiences; these comments have been discussed with our Food & Beverage team who welcome all feedback as it helps... More 

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