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Norton House Hotel & Spa Edinburgh

#34 of 147 Hotels in Edinburgh
Certificate of Excellence
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Ingliston, Edinburgh EH28 8LX, Scotland
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Classic two night break
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1 room 1 guest
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Norton House Hotel & Spa Edinburgh
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Norton House Hotel & Spa Edinburgh
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939 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Norton House Hotel & Spa Edinburgh
See the most recent reviews
Taunton, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 12, 2013

I met a friend here for a day in the spa and dinner, bed and breakfast. The setting is lovely, our room was lovely and spotlessly clean and the spa was welcoming and clean and I had a lovely facial. The food was pretty good, especially the desserts - what a treat! However, what let this hotel down was very... More 

Was this review helpful? Yes 2
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for posting a review of you recent stay with us and I am so glad that you found your stay to be almost perfect. I, obviously, would have preferred you visit to be totally perfect, but we are working on that. I am grateful to you for pointing out how much you enjoyed so many aspects... More 

Hong Kong
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 11, 2013

I booked the hotel without knowing that it is close to the airport, but that didn't affect the beauty of it; the hotel was still nice and quiet.  There is a small sign on Glasgow road that says to Norton Hotel, but still, it took us a while to find the place. If you do not have a car, this... More 

Was this review helpful? Yes 1
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your visit to Norton House Hotel and Spa. I was so pleased to read how much you enjoyed yourself whilst here. I will ensure that Emma is aware of your kind comments. She will be very encouraged by them. I note your point that you felt guests that do... More 

Glasgow
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed August 10, 2013

We stayed at Norton House a year ago, but as we were attending a wedding, there was relatively little opportunity to appreciate the hotel's facilities. This year, we went for a night's R&R, spending 24 hours on-site, and the hotel very kindly upgraded us to one of their suites to acknowledge our recent engagement. It has to be said that... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for posting a review of your stay with us in July. I was very pleased to read how much you enjoyed your time with us and how much you liked so many aspects of our hotel. The Edinburgh Suite, that you stayed in, is indeed a lovely room and is very popular with regular guests. I... More 

Glasgow, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 9, 2013

Booked DB&B, upgraded to a room with air conditioning. Room was vg except for someone's old training shoes on the balcony. Dinner in the Brasserie was a mixed experience, starters minuscule, main courses extremely good, sweets average, drinks ordered did not arrive but appeared on the slip for signing. Post dinner drink ordered but did not arrive. In the morning... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am grateful to you for taking the time to post a review of your recent stay with us at Norton House Hotel and Spa. Whilst it is always enjoyable to get glowing reviews, I am also very aware that we do not always get things completely right and I thank you for letting me know about the lapses during... More 

Melbourne
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 9, 2013

This Hotel- close to the airport- encapsulates everything a tourist to Edinburgh could want (as long as you have a car) it's a beautiful old building with the most comfortable beds you could imagine. It's spotlessly clean and the carpet is brand new. Breakfast was also well done with great staff and a fresh booked hot meal if you want... More 

Was this review helpful? Yes 1
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for taking the time to post a review of your recent stay with us. I was delighted to read how fantastic you thought our hotel was. It was also pleasing that you noticed our new carpets. Over the past couple of months we have replaced the carpet in the Conservatory, Red Lounge, Reception and some of... More 

Wakefield, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 7, 2013

My wife and I visited the hotel last week and, having paid several visits previously for excellent bar lunches, we elected to eat in the restaurant. We were directed to the Brasserie and had one of the most disappointing restaurant experiences in recent years. Poor service, indifferent food and a manager who, when we complained, didn't seem in the least... More 

Was this review helpful? Yes 1
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review of Norton House Hotel & Spa following your visit to the Brasserie. I was disappointed to read the issues you experienced with your meal. We do not profess to get it right all of the time but when we do get it wrong I would fully expect my team to react in a friendly... More 

Luton
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 4, 2013

My wife and I stayed here in late July 2013, for 2 nights to celebrate a family wedding. The hotel s in an excellent location and a fantastic venue for a wedding. The food served at the wedding was fantastic. The staff were very attentive and the bedroom was 1st class. Would definitely stay there again.

Was this review helpful? Yes 1
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your two night stay whilst attending a wedding. I am delighted that you found the staff attentive and the bedroom first class. I agree with you that we are a fantastic venue for a wedding and it is pleasing to read that you found the food to be fantastic as well. It is... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 3, 2013 via mobile

I stayed in the Norton the night of my wedding as I had an early flight in the morning. My first impression of the hotel was poor, there was another loud (and rather drunk) bride outside the front as we arrived and several of her bridal party were staggering around shouting. We were just looking for a few hours rest... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your recent stay at Norton House Hotel & Spa. All feedback is really important to us and whilst we will bask in the glow of positive reviews, we add just as much importance to comments letting us know where we did not do well. I am sorry that your... More 

Port Talbot, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 2, 2013

Business trip to beautiful Edinburgh say me staying in the Norton House Hotel for a couple of nights. The hotel is well situated and is only a short cab ride to the City Centre and EDI Airport. My room was spacious and well presented. The hotel staff were very friendly and helpful, the food in the hotel was well priced... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I really appreciate you taking the time to post feedback following your recent trip on business. I am delighted that you found all the staff helpful and friendly and the food well priced and tasty. It is great that you would not hesitate to stay with us again and I look forward to welcoming you back to Norton House Hotel... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

My partner and I stayed here from the 28th of July to the 30th as a special treat for his birthday, and what a treat it was! From the moment we walked into the hotel til we left staff were amazing, check in was great, the girl on reception showed us to our room and what a room! We had... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review on Trip advisor. I am pleased that you enjoyed the Murrayfield Suite and that you found it stunning. It is great that you found all our staff amazing from the moment you arrived until your departure and I am sure the team will take great encouragement when reading your feedback. I will pass on... More 

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