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Norton House Hotel & Spa Edinburgh

#35 of 146 Hotels in Edinburgh
Certificate of Excellence
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Ingliston, Edinburgh EH28 8LX, Scotland
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Norton House Hotel & Spa Edinburgh
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Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
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839 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Norton House Hotel & Spa Edinburgh
See the most recent reviews
Oxford, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed April 7, 2013 via mobile

We got married here in March and the day went absolutely seamlessly! Pamela looked after us on the day and we have no complaintants whatsoever! She made sure we had drinks and food and when I wasnt hungry enough to eat any cake she made sure some was saved for us. The food throughout the day was amazing and everyone... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for posting a review of Norton House Hotel and Spa. Firstly, may I offer my congratulations on your wedding and I trust you are enjoying married life. I was so happy to read how much you enjoyed your wedding celebrations and I will ensure that my team are aware of your kind words. I am glad... More 

Aberdeen, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2013

Just spent 3 days at norton house hotel and what a 3 days it was .lovely place ,staff were wonderful ,restaurants were excellent .just to add to it ,the wedding was excellently set in lovely settings and all staff helped in making it a day to remember,many thanks Father of the bride, George norrie

Was this review helpful? Yes 1
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you so much for taking the time to post a brief, yet lovely review of your daughter’s wedding held here at Norton House recently. I am delighted that your three days with us went well and that the big day was a day to remember. I will ensure that the team are aware of your comments; they will take... More 

EDINBURGH
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 3, 2013 via mobile

We celebrated our Mothers 80th Birthday in the Residents lounge, with the private dining menu. The service from Gavin and his colleagues was absolutely professional, as always. The food was excellent and atmosphere was relaxed. A perfect dinner. A lovely hotel.

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

First of all may I take this opportunity to wish your mother a very happy 80th Birthday. I hope she had a great day. Thank you for taking the time to review the celebration on Tripadvisor. I was delighted to read that the event itself was perfect. I will pass on your comments to Gavin and his colleagues. I hope... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 3, 2013

Booked this hotel for our anniversary. I even mentioned this to them on the phone in advance in case they could do something nice in the room as per their communication on their receipt. However, we got there, lovely setting for a hotel, and greeted courteously by receptionist. Room was really nice and I had the best sleep in ages.... More 

Was this review helpful? Yes 1
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for taking comment on your recent visit to Norton House Hotel and Spa. Whilst I was glad you had a nice stay, I was disappointed that it was not better and I am grateful to you for letting me know how it could have been improved. I am aware that we had an issue in one... More 

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 3, 2013

We stayed over the Easter weekend and the place was packed. There were weddings and other private events going on, but the layout of the hotel is such that we hardly noticed. The staff were clearly run off their feet but still managed to provide a friendly and relaxed service. Facilities were good generally, and the excellent spa was a... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your stay with us in March. I was delighted to read how much you enjoyed our hotel and I hope we will see you return to us in the future. Kind regards R MacKay More 

Edinburgh
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 2, 2013

Over the past year I have visited the spa at Norton house a few times and recommended it to everyone as I just loved it, the facilities are lovely so as part of a trip I had planned over the easter weekend I thought it would be amazing to stay here as I had loved the spa so much and... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am grateful to you for taking the time to express your views on Tripadvisor after your stay with us in March. I was disappointed to read your comments but it is very important to me that we know when we didn’t get things right. The conservatory lounge is a lovely bright airy space and as such, does get heavily... More 

Cambridge
Top Contributor
55 reviews 55 reviews
42 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed April 1, 2013

We had booked this hotel through Secret Escapes.com. Our first impressions were great. Its a lovely hotel situated not far from the motorway and very easy to find. Sat Nav will take you straight there. We were on our honeymoon and we really appreciated the staff letting us check in early. The receptionist was lovely and very helpful. We were... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your stay with us in March. It does seem to me that you did very much enjoy your stay apart from the fact that the room was cold. I am unsure as to why this is the case apart from the fact that the weather was very cold during... More 

Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Having just returned from a stay at norton house I felt I had to write a review - it's not something I would normally do. On arrival at the hotel the reception staff could not have been more welcoming. Having enquired about lunch in the brasserie we were advised it was fully booked, however after only minutes a table was... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you so much for posting a review of you recent visit to Norton House Hotel and Spa. I will ensure that the team are made aware of your review; they will be very encouraged by your lovely comments. I hope we will see you return to our hotel in the near future. Kind regards R MacKay More 

Astley, null, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 30, 2013

Friendly hotel situated in beautiful grounds. The city is just a short drive away or alternatively as we did use the park and ride that has regular buses running every few minutes. The hotel spa is a great place to relax,the only downside is you have to walk outside to access the facilities ( it was snowing so not great... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to express your thoughts on Norton House Hotel and Spa. I was very happy to read that you enjoyed your stay and that you will look forward to visiting again soon. It is indeed true to say that one has to walk outside to access our Spa but it is only a very short... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed March 30, 2013

My husband and I will always be grateful to the impeccable service we received from Norton House on our wedding day. The staff treated each and every guest remarkably. All 70 guests commented on how valued and looked after they felt. The staff really do make your stay feel so special. The food was incredible and caters for many needs.... More 

Was this review helpful? Yes
Ronnie_MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Dear Leah Thank you very much for taking the time to post a lovely review of Norton House Hotel and Spa after your wedding here. I am delighted that you had such a great day and I do hope you are enjoying married life. From us all at Norton House, we wish you and Jack a very long and happy... More 

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