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All 145 Edinburgh hotels

Norton House Hotel & Spa Edinburgh

4.0 of 5 Hotel   |   Ingliston, Edinburgh EH28 8LX, Scotland
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Norton House Hotel & Spa Edinburgh
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Ranked #27 of 145 Hotels in Edinburgh
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 4, 2013
Lesley_B42 Scotland
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754 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Norton House Hotel & Spa Edinburgh
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Scotland
Contributor
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2013

Stayed one night on Feb 2. Excellent classic room, if a little too warm. Staff very helpful and pleasant. We were disappointed eating in Brasserie 2. It was too big, slightly soulless, lighting too bright and not very romantic! And it was cold! (The bar area was much warmer). The food though was excellent.

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your stay at our hotel, I was pleased that you liked your room and that you found the staff to be helpful and pleasant, however I take on board your comments regarding the brassiere and I apologise that the temperature was not to your satisfaction. Thank you again for your constructive feedback and... More

Edinburgh, United Kingdom
Top Contributor
57 reviews 57 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 2, 2013

Hotel remains excellent. Superficially Spa looks good. Welcoming staff and well appointed reception and bar area. Good range of facilities but some attention needed to the fabric and cleanliness of the changing rooms to maintain the standard set by the hotel. During recent visit noticed some fittings on the shower doors missing. The costume spinners need a bit of a... More

Was this review helpful? Yes 2
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review following you stay on business in January, I was happy that you rated the hotel as excellent but I was sorry to read about the maintenance issues that you experienced in our club. I have spoken to both the Club Manager and Maintenance Manager to address the issues you highlighted.... More

Stockton-on-Tees, United Kingdom
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 29, 2013 via mobile

Stayed overnight on a business trip with meeting in the hotel the next day. Have to say that everything about the hotel was great. Food was fantastic. Service prompt and friendly. The bed was probably one of the most comfortable I've ever slept in. Proper milk in a fridge in the room was a nice touch as was the turn... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for posting a review following you recent business trip. I was pleased to read that you were impressed with your room and that you liked the little touches such as the fresh milk and the turn down service we provide. Thank you again for your most positive feedback and I look forward to welcoming you back... More

Winsford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

We booked a spa day and an evening meal in the Brasserie to celebrate my mother's 60th Birthday. We started by arriving just after lunch for our 'elevenses spa day for two' - despite our late arrival (I had a long journey to get there) the staff were warm and welcoming and very quickly made us feel very at ease.... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am very grateful for you taking the time to post a review on trip advisor following your recent stay to celebrate your mothers 60th birthday. I was pleased to read you enjoyed your time at the hotel and that you highlighted so many positive aspects of your experience. In particular the comments about the staff are most appreciated, the... More

Edinburgh, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2013

Fully recommend the Norton House Hotel &Spa in Edinburgh. Some of the best spa facilities I have experienced with excellent pool and jacuzzi. Both larger than most other 4/5 star hotels I have visited with some nice extras such as experience showers ! There were 18 of us staying in 7 classic rooms and 2 executive rooms. All were excellent... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for your positive review following your stay in January. I am delighted that you and your friends had a fantastic stay and that you all enjoyed the Spa facilities, rooms and food. I really do appreciate your kind words regarding the team here, I know that they will be very proud when they read your comments about the... More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

My partner and I stayed here for one night and had a lovely time. We had booked a special January deal with an upgrade to an executive room and a bottle of wine on arrival. The room was fantastic and well appointed (with a TV in the bathroom!) and the staff were friendly and helpful at all times. We had... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for such a positive review. I was pleased to read that you found all aspects of your stay to be excellent and that you will definitely return to the hotel. On behalf of all the team at Norton House may I thank you for your great feedback and I look forward to welcoming you back to our hotel... More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2013

We got married in the Garden Suite on 1st December 2012. The Norton were extremely organised and helpful. On the day itself everything went to plan perfectly. We then stayed on for an additional night. We got upgraded on our room for the Sunday night which was great. Every member of staff could not have been kinder or more helpful.... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your wedding in the Garden suite. I am delighted that your wedding ran perfectly and that you found our team to be organised and helpful. It was great to hear that you were upgraded to the Kingdom Suite, which is an ideal room to relax in the day after your wedding. Thank you... More

Glasgow, Scotland - UK
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 20, 2013

I stayed for 1 night as a birthday gift from my partner. On arrival it was evident that the hotel was full as we drove around the car park area 3 times and could not find a space. We had to bump up on the kerb along with other cars. There was a wedding and conference on. Initially allocated room... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your stay at Norton House, I was disappointed to read that your stay was affected by noise from other guests and whilst I was pleased that we were able to allocate you another room, I apologise that you were disturbed again later on in the evening. I am delighted... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2013 via mobile

The first time I stayed in the norton was on Monday for business and I mad sure i was back there in the Thursday for my 2nd stay. Everyone the worked there was gave great friendly customer service and the reception staff were always up for a joke...even if I never got a suite! :) The food was excellent, the... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your recent visits to the hotel. Your comments regarding the staff and food are very much appreciated and I know the team will take great encouragement when they read your kind words. It is great that you plan to return in the future and I look forward to welcoming you back to our... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2013

On the whole we enjoyed ourselves although our room was very dated (apart from large tv) and was very noisy! You could hear every time someone walked past the room which was very annoying. I would have expected our room to be much nicer for £122 per night! Our spa day experience was lovely and the staff were all very... More

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review following your stay in January. I was pleased that you found the Spa day experience lovely and that all of our staff were friendly during your stay. The room you were allocated was one of our traditional rooms which some of our guests prefer, however I apologise that it did... More

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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Location: United Kingdom > Scotland > Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 47
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland

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