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Norton House Hotel & Spa Edinburgh

4.0 of 5 Ingliston, Edinburgh EH28 8LX, Scotland
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Norton House Hotel & Spa Edinburgh
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Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
Norton House Hotel & Spa Edinburgh
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805 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chester, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Booked the Norton House Hotel to go to a family friends wedding. Rang the reservations team to discuss the price. Was told the rate for the wedding would be £110.00 for bread and breakfast. As we were travelling from Cheshire we asked what deal they could offer for the Friday. They had to check and rang me back later to... More 

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My friend and I booked a champagne getaway through Hotel Connexions which included 3 course dinner, bed and breakfast, use of the leisure facilities and pre dinner champagne and canapés for £80pp which we felt was excellent value for money. The hotel including our twin room felt luxurious without being intimidating, and it was extremely clean and comfortable with ample... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed 1 night on a Facebook deal. Arrived about 2ish and was advised room would not be ready for half hour , which was fine as knew check in was from 3pm . So thought we would go to bar for a drink and snack , no tables available in main area so sat out with main area , but... More 

Was this review helpful? Yes 1
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review of your recent visit to Norton House Hotel & Spa. I was disappointed to read that you found the team to be unwelcoming and lacking service skills. As I am sure you will notice from the many comments on here, the friendliness and attentiveness of our staff is paramount to... More 

Kilmarnock, United Kingdom
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Norton House Hotel for one night as we were flying out from Edinburgh Airport the next morning. Norton House Hotel is a 2 minute car journey from the airport however this is the second time we have stayed there and you would never know that your near the airport i.e. no interruptions from overhead planes etc.... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I appreciate you taking the time to write such a positive review following your stay in November. I am delighted you enjoyed the facilities in the Spa and pleased that you found your room to be of a high standard. Thank you again for your kind feedback and I look forward to welcoming you back to our hotel. Kind regards... More 

Stirling, Scotland
Top Contributor
103 reviews 103 reviews
53 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped off for Sunday lunch which we thoroughly enjoyed. Being the last Sunday in the month, the carvery was on offer. Beef and lamb were available which was cooked to our particular tastes without any problem. The accompanying vegetables were delicious as were the starter and dessert courses. The service was attentive and friendly. In all, an enjoyable experience which... More 

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I very much appreciate you taking the time to post feedback following your recent visit for Sunday lunch. I was delighted to read all the family enjoyed the Carvery in the Brasserie and that the team looked after you so well. It is great that you would return again in the future and I look forward to welcoming you back... More 

Falkirk, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Very disappointed with the booking policy of this hotel. We identified the hotel as being suitable for two couples on the evening of 1 May and that they had executive rooms available. This looked even better when we purchased vouchers for an overnight stay for two in an executive room with breakfast, champagne, canapes and a three course dinner. I... More 

Was this review helpful? Yes 5
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post your comments. Although I’m genuinely disappointed to read your review, I apologise for any misunderstanding. Norton House Hotel & Spa does from time to time take part in promotions and all offers are subject to availability. I have discussed this matter with our Revenue Manager, Janette Reilly who would like to speak... More 

Edinburgh
1 review
4 of 5 stars Reviewed 1 week ago

There was very little not to like about this Spa in Edinburgh. Attentive staff, comfortable rooms, first class gym and swimming pool ,all set in its own grounds. A nice ambience throughout. Food was good in the restaurant but a little pricey for bar meals. Any niggles were immediately attended to if not entirely solved. A very pleasant few days... More 

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time and trouble to post a review following your recent stay with family. I am delighted you enjoyed all aspects of the hotel and pleased that you had a couple of pleasant days away. It is great to read that you found the staff attentive and you found your break good value. I do hope... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 1 night. Lovely place, the spa area and pool is nicely fitted out. Found the staff in the bar area at the Spa not very welcoming but the rest of the staff certainly made up for it. They couldn't have been nicer.

Was this review helpful? Yes
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review of Norton House Hotel after your recent overnight stay. Whilst I am delighted to read that you found the hotel and spa lovely, I was disappointed to read your comments regarding the staff in the spa bar. I take on board your feedback and I will ensure they are reviewed with the relevant members... More 

bognor regis
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had lovely time. Breakfast excellent and good choice available. Staff extremely friendly and helpful especially Fiona. Did not eat in restaurant in evening as always find hotel food very expensive for what you get and plenty of eating places in Edinburgh and surrounding area. Spa excellent. The nicest been to and we have been to quite a few. Definitely stay... More 

Was this review helpful? Yes 1
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post feedback following your recent four night break. I am delighted you had a lovely time and that you found the staff to be friendly and helpful; I have spoken to Fiona personally and thanked her for being mentioned in your review. It was pleasing to read that you thought the Spa was... More 

scotland
Top Contributor
106 reviews 106 reviews
21 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We used to go to the hotel years ago, when I was based in Edinburgh, it was a special place. So following my dad's death in January, mum and I did a bit of a revisit places special to us trip, such as Portobello, and we called in at Norton House. Has changed a lot over the years, the house... More 

Was this review helpful? Yes 2
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I very much appreciate you posting a review following your recent visit .Please accept my apologies that your experience fell short of your expectations .Afternoon Tea is served all day at Norton House and would have been available if requested. We have separate Afternoon tea menus on all our lounge and bar tables and we would have been more than... More 

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Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 47
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Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland
Hotel Style:
#5 Spa Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#10 Family Hotel in Edinburgh
#18 Luxury Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh

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