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Sheraton Grand Hotel and Spa


Hotel class 5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Best fare found from Dallas to Edinburgh: €559

Reviews you can trust

67% Recommend
3.5 of 5 stars 232 reviews
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By trip type
All (232)
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2 of 5 stars
Iolanthe8   1 contribution
Birmingham
May 24, 2009 | Trip type: Couples
1
person found this review helpful

Rooms are shabby, tired, dirty and in urgent need of renovation, we changed our room and it was slightly better but not 5 star. Bathrooms are adequate but towels are rough but not the fluffy sheets you would expect for 5 star. Reception staff are rude and unhlepful and demand ID everytime you want something. If you have tea in... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I would like to thank you for taking the time to share your review. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I would like to assure you that I do read all reviews and act on...

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5 of 5 stars
GLaker   7 contributions
NY
May 21, 2009 | Trip type: Couples

My wife and I spent a few days in Edinburgh. We stayed at the Sheraton Grand. Room size was adequate. The bed was very comfortable. All the staff we had contact with were helpful and friendly. We were able to walk to the Edinburgh Castle and there were dozens of pubs within a short walking distance. All in all, I... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for your positive review and recommending the Sheraton Grand Hotel & Spa to other travellers. I’m really glad that you enjoyed your room, the Sweet Sleeper Bed as well as our central location. I hope that we will have the opportunity to welcome you to our hotel again soon. With very best regards, JP...

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4 of 5 stars
AM125   2 contributions
Scotland
May 18, 2009 | Trip type: Business

I live just outside Edinburgh and have used the hotel many times. Food is excellent, very dowdy looking hotel as someone says but it didnt bother me. I have worked in the building opposite the spa and can assure people that hundreds of office workers enjoy the view! You are central to everything really including the nightlife. more

Management response from
SheratonEdinburgh, Manager

Dear Regular Guest, I would like to thank you for your positive review of Sheraton Grand Hotel & Spa. I was delighted to read that you enjoyed the food in our restaurants and that you find our location so convenient. Our goal is to make sure that all guests feel as though they belong during their time with us and...

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5 of 5 stars
heblady   91 contributions
scotland
May 13, 2009 | Trip type: Friends getaway
2
people found this review helpful

My friend and I stayed here to celebrate a birthday. We had a club room with a castle view..Clean, comfortable and just right. We booked the Spa , Would advise everyone to go, The rooftop Pool was the icing on the cake, and as we had sunshine it was perfect to sit out in the fresh air and relax. We... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I’d like to thank you for your positive review and high rating of the Sheraton Grand Hotel and Spa. It was great to read that the Club Room met your expectations and that you enjoyed the Club Lounge, pre-dinner drinks and canapés as well as breakfast. I’m also very delighted to read that you enjoyed your experience in...

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5 of 5 stars
carter101   2 contributions
london
May 10, 2009 | Trip type: Business, Solo travel
3
people found this review helpful

I'm a frequent business traveller to Edinburgh, however, this was my first time staying at the Sheraton Grand. I was very happy with my stay at the hotel. The spa was a fantastic place to relax after meetings. The room's decore could have been more modern but was still up to a high standard that one expects when staying in... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I’d like to thank you for taking the time to post your review of Sheraton Grand Hotel & Spa. Your positive feedback is greatly appreciated and please be sure that it will be shared with our associates. I was very happy to read that you found your experience at One Spa relaxing and that our Front Office associates...

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4 of 5 stars
COCOFromOttawa   15 contributions
Ottawa, Canada
May 1, 2009 | Trip type: Family
3
people found this review helpful

Although the hotel was renovated not so long ago it has the feel of a somewhat dowdy Scottish country hotel. Maybe thats deliberate, but this hotel has a lot going for it including a a prime Edinburgh location with views of the castle, proximity to Princes Street and extremely professional and friendly staff. Rooms are clean, beds are super comfortable... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I was pleased to read your review of Sheraton Grand Hotel and Spa and would like to thank you for taking the time to share your comments. I’m thrilled to find out that our restaurants exceeded your expectations. I’m also glad to read that you found the rooms comfortable and quiet and our signature Sweet Sleeper bed superb....

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5 of 5 stars
PhilIreland07   2 contributions
Ireland
Apr 26, 2009 | Trip type: Couples
1
person found this review helpful

We had the plaseure of spending two nights at The Sheraton as a Valentines gift for my girlfriend. The hotel is a little dated but it makes up for this by having all the services you need available. Our room was ready when we arrived at 9am and was extra special as we had a beautiful suite and a castle... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, First of all I would like to thank you for posting your positive review of Sheraton Grand Hotel & Spa. I am thrilled to read that you had a great experience in Edinburgh and that we were able to make your stay extra special. Please be assured that I will share all your comments with our associates, especially...

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5 of 5 stars
sportychick1977   29 contributions
Manchester
Apr 25, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I have stayed here a few times on business but would definitely stay there for a trip to Edinburgh with my husband. The hotel is your typical large hotel, but what stood out was the manner of the staff who were only too happy to help. I have stayed in many central London hotels and received bland service, so to... more

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4 of 5 stars
GwentValleysgirl   2 contributions
Gwent
Apr 20, 2009 | Trip type: Couples

We've just returned from a weekend stay at the Sheraton. The rooms were spacious and clean but the furniture was in need of an upgrade, although the bed was enormous and very comfortable. We found the staff to be extremely pleasant and helpful.We arrived at 9 am after a very early flight and although check-in should strictly be 3pm we... more

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3 of 5 stars
NoStoppinUs   14 contributions
Copenhagen
Apr 19, 2009 | Trip type: Family
1
person found this review helpful

Our family of 4 (mom, dad, 13yr old and 5yr old) stayed here for Easter weeked using Starwood Points. If we hadn't been using points, I wouldn't have stayed here just to earn points as there are better values to be had in this town. Our executive room was quite spacious (king+ bed, desk & chair, sofa/chair/ coffee table seating... more

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Sheraton Grand Hotel and Spa Also Known As

  • Sheraton Grand Hotel
  • Sheraton Edinburgh
  • Sheraton Spa
  • Edinburgh Grand Hotel Sheraton
  • Edinburgh Sheraton
  • Edinburgh Sheraton Spa
  • Sheraton Spa Edinburgh
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Edinburgh Hotels Sheraton Grand Hotel and Spa
3.5/5.0
232