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Sheraton Grand Hotel and Spa


Hotel class 5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Best fare found from Dallas to Edinburgh: €559

Reviews you can trust

67% Recommend
3.5 of 5 stars 232 reviews
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By trip type
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4 of 5 stars
CdnSingle   1 contribution
Calgary
Jul 20, 2009 | Trip type: Solo travel
1
person found this review helpful

Enjoyable stay, wonderful bed, great location. The staff were friendly, room service & restaurant of excellent quality. The spa is amazing. I wanted a nice safe clean hotel with no hassles for a relaxing stay, and this hotel was perfect on these points. I'll come back, but do watch for special rates as you can get a deal. The view... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for taking the time to post a Trip Advisor review following your stay with us. I’m delighted to read that you were satisfied with every aspect of your stay at the Sheraton Grand Hotel & Spa. It is very much appreciated that you took the time to share your positive experience with other travelers. With warm...

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3 of 5 stars
freqbustrav   11 contributions
Lausanne, Switzerland
Jul 20, 2009 | Trip type: Couples
2
people found this review helpful

Just returned from a weekend spent at the Sheraton in Edinburgh and I must say that my husband and I were very disappointed. We stayed in a king club room with a view of the castle. Yes, it technically did have a view of the castle, but our room's position at the end of the hall showed only a sliver... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor. We do value all feedback from our guests, as this is the only way to ensure we continue to grow and evolve as a business. I would like to assure you that I do read all reviews...

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5 of 5 stars
kevjane   55 contributions
kevjane
Jul 8, 2009 | Trip type: Couples

We saw a bargain deal to stay in a king room so snapped up the oportunity. We was not dissapointed loads of wood panelling sweeping staircases. The room was great (not a great view) very clean with huge bed and good bathroom complete with fluffy dressing gowns ect. We cannot comment on the breakfast as this was not included but... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I would like to say thank you for posting your review of the Sheraton Grand Hotel & Spa. I was delighted to read of your recent stay here with us. Our goal is to make sure that each visit is a special one and I do hope we achieved this during your stay. I’m sorry to read that...

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2 of 5 stars
ScoGlasgow   1 contribution
Glasgow
Jul 7, 2009 | Trip type: Family

Where do I start...Okay, from the web it looks very inviting with a pool, a spa and rooms with castle views...However in reality, be prepared to pay £50 to get a sauna and jacuzzi. The pool itself has time limits for children!!? What? Are you kidding...Its hardly child friendly. The shop does not cater for any swimming aids for children... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for taking the time to write your review of the Sheraton Grand Hotel & Spa. I would like to assure you that I read all reviews and act on them immediately. I was concerned to read that you were not satisfied with the décor of your room and the club lounge. I’m sorry that the restrictions...

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5 of 5 stars
Estie-P   4 contributions
Dublin
Jun 30, 2009 | Trip type: Couples
2
people found this review helpful

This hotel is impeccable. I loved it. The staff were so so friendly, we arrived extremely early in the morning and they staff made a room available to us within an hour, we just had breakfast is the stunning Terrace resturaunt with glorious food. Our room was on the Executive 6th Floor, but seemed to be the only room that... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for your positive review and rating of the Sheraton Grand Hotel & Spa. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others can...

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5 of 5 stars
carolyn06   1 contribution
lanarkshire
Jun 15, 2009 | Trip type: Couples
1
person found this review helpful

We traveled to the hotel on Saturday and got lost with all the road works. Phoned hotel and Stuart stayed on the phone nearly fifteen minutes giving us directions until we reached the hotel. As soon as we entered the hotel we loved it, the coal fire, the beautiful staircase and most of all the welcome we received from the... more

Management response from
SheratonEdinburgh, Manager

Dear Carolyn, Thank you very much for sharing you comments about The Sheraton Edinburgh Hotel & Spa. I will be extremely happy to share your feedback with all of our employees. Our associates are a true asset to our hotel and I’m really glad that you had such a positive experience with everyone you encountered. We believe that at Sheraton...

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4 of 5 stars
DarranUK   2 contributions
Brighton, UK
Jun 14, 2009 | Trip type: Business
1
person found this review helpful

I'm often in Edinburgh for business and whilst the Sheraton is not the most luxurious, nor the most modern, it's very consistent. The service is always excellent. I often arrive with camera equipment packed into flight cases, and the concierge team spot these every time and hurry out with a number of trolleys. The are put in my room and... more

Management response from
SheratonEdinburgh, Manager

Dear Regular Guest, Thank you very much for posting your review of The Sheraton Edinburgh Hotel & Spa. It’s great to read that we are able to consistently provide you with excellent service. In our business it is crucial to provide guests with seamless experience and meet their expectations every time, so thank you for sharing your remarks with other...

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5 of 5 stars
riverhome5   3 contributions
Virginia
May 28, 2009 | Trip type: Friends getaway
1
person found this review helpful

Aside from the fact that there is an unreasonable charge of 25 pounds to enjoy the hot tub :( - we found the Sheraton to be a lovely hotel. The beds were like marshmellow clouds, the staff was wonderful and the location was convenient to everything. The breakfast buffet is pricey but there are other options. The pool is quite... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you so much for sharing your feedback about The Sheraton Grand Hotel & Spa. I’m sorry to hear that you found the charge to access the rooftop Hydropool and our Thermal Suite (an extensive collection of heat and steam experiences) excessive; although I’m sure if you had used these facilities you would agree that they offer great...

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4 of 5 stars
kirstysbooth   8 contributions
Manchester, United Kingdom
May 27, 2009 | Trip type: Couples
1
person found this review helpful

The hotel itself is stunning. Tastefully and luxuriously decorated throughout the public areas it certainly makes an impression. The check-in staff were polite and help and the concierge was more than eager to help us with our bags. Our room was large and comfortably furnished. The bed was HUGE and very comfortable, the room overall was clean and pleasant, as... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, First of all I’d like to thank you for your positive review of The Sheraton Grand Hotel & Spa. It was a pleasure to read that you found the public areas tasteful and luxurious and that your bedroom was comfortable. Thank you for recommending our award-winning One Spa as well as the Terrace Restaurant. I’m really glad that...

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3 of 5 stars
anonymous01   28 contributions
Netherlands
May 25, 2009 | Trip type: Couples

We stayed in this hotel for a long weekend. Staff was nice with check in, but interior rooms is outdated for a 4/5 star. Rooms very dark and the bathrooms were unacceptable old for us. Hall very noisy. Sheraton needs to upgrade this property. One plus: location is fine, down the hill behind the castle. more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for taking the time to post your review on Trip Advisor. I am very sorry to read that you were disappointed with the standard of your room and that you found some of the public areas noisy. Thank you for sharing those comments, our guests’ feedback is essential for us in order to constantly...

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Sheraton Grand Hotel and Spa Also Known As

  • Sheraton Grand Hotel
  • Sheraton Edinburgh
  • Sheraton Spa
  • Edinburgh Grand Hotel Sheraton
  • Edinburgh Sheraton
  • Edinburgh Sheraton Spa
  • Sheraton Spa Edinburgh
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Edinburgh Hotels Sheraton Grand Hotel and Spa
3.5/5.0
232