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Sheraton Grand Hotel and Spa


Hotel class 5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Reviews you can trust

67% Recommend
3.5 of 5 stars 232 reviews
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By trip type
All (232)
[ Date ] [ Rating ]
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3 of 5 stars
ap200   6 contributions
Vancouver
Aug 21, 2009 | Trip type: Business, Couples
1
person found this review helpful

We stayed two nights at this hotel in mid-Aug, 2009. This hotel was clean and comfortable BUT most definitely not a '5-star'. An average '4-star' at best. ROOMS Basic, clean Sheraton rooms. Nothing exceptional. A little run down but generally well maintained. The hotel is probably about 15 years old. LOCATION This was probably the worst part of the hotel.... more

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4 of 5 stars
HonestCanuck   3 contributions
Toronto
Aug 20, 2009 | Trip type: Couples
1
person found this review helpful

My second trip to the Sheraton Grand was as wonderful as the first. The hotel is well appointed, centrally located - with great views of Edinburgh Castle. The Sheraton has one of the best hotel lounges around: a great meeting place in which to share a drink, grab a light bite or relax into the evening. It was nice to... more

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5 of 5 stars
fivestarUk   1 contribution
uk
Aug 20, 2009 | Trip type: Couples
2
people found this review helpful

I booked again after last year and the standards haven't dropped.Book a club room and make sure you get a castle view which is amazing. The spa costs an extra £25 for the hydropool etc but is well worth it !!! The staff are polite and nothing was too much trouble. I noticed that little bits of the hotel could... more

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4 of 5 stars
nothernchickadee   3 contributions
the Netherlands
Aug 8, 2009 | Trip type: Couples
1
person found this review helpful

Well, I guess it's all about the price. We have booked on promotion and paid about 100 pound per night, which i think was a fair price for this hotel and even good value for money. I imagine that if you pay the regular fee (200-250 pound), you might be disappointed. The hotel is clean, the rooms are well decorated,... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for taking the time to post your review on Trip Advisor. I’m delighted to read that you were satisfied with your stay and that you found your room well decorated and comfortable. Thank you for your great comments about our award-winning One Spa and for recommending it to other travellers. Your feedback is very...

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3 of 5 stars
yvrlanj   5 contributions
Toronto
Aug 6, 2009 | Trip type: Family

A safe and clean hotel but basic in product services. Associates were all very friendly but 1 rude room service waiter (grey hair). Problem with this hotel being a 5 star: - we faced the castle and unfortantely a large outdoor square with a tv that blared all day - forget trying to get afternoon naps! - no ice or... more

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3 of 5 stars
Weeboonana   14 contributions
Newmarket, Canada
Aug 4, 2009 | Trip type: Couples
1
person found this review helpful

It's difficult to rate this hotel since we haven't stayed at any of the other hotels in Edinburgh for comparison. Also, we went when the Gathering was on so chances are the prices went up too. We found the room to be spacious and clean. The staff was nice and very helpful. I think that if we went back we... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for sharing your comments about the Sheraton Grand. I’m happy to read that you found our employees nice and helpful and that you were satisfied with your room. I’m sorry to read that the location did not suit your needs, however I hope that you still enjoyed your Edinburgh experience. I do hope that you will...

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4 of 5 stars
weeblondscotty   2 contributions
Inverness
Aug 4, 2009 | Trip type: Friends getaway
1
person found this review helpful

We booked this hotel through Lastminute.com secret hotels (knew it was this one though). We really liked the look of the rooftop hydropool and 5 star sounded luxury. Got B&B for £135 for two of us. Staff are very helpful. The car park says £18 for 24 hours, but ask reception to validate your ticket and it is only £9... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I would like to thank you for taking the time to share your review. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I’m very glad to read that you found our staff helpful and that you were...

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4 of 5 stars
cruella55   44 contributions
UK
Jul 24, 2009 | Trip type: Family
2
people found this review helpful

Stayed at this hotel for one night as we were going to a concert at the castle. The location is brilliant, overlooking the castle and right in the city centre. All the staff were friendly and helpful throughout our visit. We were upgraded to a club room with views of the castle, which was lovely, and included entry to the... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for sharing your comments about the Sheraton Grand Hotel & Spa, Edinburgh. I’m delighted to read that our employees delivered a great service constantly throughout your visit. Please be assured that your comments will be shared with all our associates. Thank you for sharing your positive comments about the Club Room and your breakfast experience in...

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2 of 5 stars
Tinka7   41 contributions
Hong Kong
Jul 24, 2009 | Trip type: Couples

I've always stayed in Sheratons around the world, especially in Asia. I have to say Asian hotels have the best service compared to Europe. I was quite loyal to Sheraton till this month.. The service was very disappointing. Firstly, we had a friend of ours drive us from Glasglow to Edinburgh to the Sheraton, and we did not get anybody... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I would like to say thank you for taking the time to write your review and to say that we do value all feedback from our guests. I was concerned to read about your arrival experience. We do try and get it right 100% of the time, but clearly, on this occasion, we did not meet your expectations....

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4 of 5 stars
Vick2   5 contributions
Cumbria, England
Jul 21, 2009 | Trip type: Couples
1
person found this review helpful

We stayed at the Sheraton for 3 nights in July as we had tickets for a concert at Edinburgh Castle. We chose this hotel because of it's handy location & because we got a good deal : book 2 nights & get a 3rd free. We also received a free upgrade to a Club room and free continental breakfast in... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for your detailed review of the Sheraton Grand Hotel & Spa. We continuously strive to meet and exceed our guests’ expectations and are delighted when we are able to make those visits extra special. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others...

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Sheraton Grand Hotel and Spa Also Known As

  • Sheraton Grand Hotel
  • Sheraton Edinburgh
  • Sheraton Spa
  • Edinburgh Grand Hotel Sheraton
  • Edinburgh Sheraton
  • Edinburgh Sheraton Spa
  • Sheraton Spa Edinburgh
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Edinburgh Hotels Sheraton Grand Hotel and Spa
3.5/5.0
232