We have just returned from our weekend stay at the Sheraton spa hotel. I must admit we were a little worried about the reviews it was getting, but we need not have, It was excellent .We arrived around 9.45am after a long drive and were greeted by the receptionist who was very welcoming, and to our surprise he let us... more

As with the previous reviewer, we got a great deal on lastminute.com so the Value for money we received was excellent and we were pleased with our stay. The location and the Spa facilities are also excellent. However this is not a 5* standard hotel. The rooms are looking tired (as is most of the hotel in general apart from... more

Had a wonderful time. Bed was fantastic (as they are in all Sheraton’s we’ve stayed in.) Staff and service exceptional, they even rang our room to deliver complimentary milk and cookies for our 5-year-old daughter and left a birthday card in our room for me on arrival. The breakfast was gorgeous as all 3 of us sampled the cooked selection,... more

Stay near by in Fife but have never stayed at the Sheraton. Wanted to go to One spa so decided to stay at the hotel as well. Was a tad dissapointed with the overall look/style of the room. It looked a bit dated and would not consider it a 5 star. Have just stayed at the Lowry in Manchester which... more

Can some one please explain to me how hotels are rated? I booked this hotel on the premise that it would be 5* and therefore receive 5* facilities. However i was sadly dissapointed. Many people have talked about one spa being amazing, however this is just a private company that is attached to the hotel. All facilities apart from the... more

Being Scottish and already having experienced other 5* Edinburgh hotels such as Balmoral or The Scotsman, I was very excited about trying out the Sheraton. I have to say that it does not compare to the other 2 at all, and I would class this hotel as a 4* maximum. The rooms are tired and the bathrooms are very dated.... more

Excellent hotel with Extremely comfy beds and pillows, bathroom more suited to a 2-3 star hotel, rooms were great,. The only thing i annoyed me so much was we booked in at 2pm and heard constant doors banging from 2-6pm the cleaners going in all the rooms, so if you arrive here and want an afternoon nap forget it unless... more

We booked a £250-room (which I am sure you can avoid by booking earlier than 2 days in advance). Accordingly we expected a 5-star experience. But although we were in one of the recently refurbished so-called Club Rooms with Castle View on the 6th floor, we were rather disappointed about the state of the hotel: Our next-door neighbours were well... more

My husband and I stayed at the hotel to celebrate our silver wedding anniversary. We had already decided to spend the day at the wonderful OneSpa so tagged on a night in the hotel. We had a club suite which looked out over the castle . There were a couple of disappointments with the room. Firstly it was so dark.... more