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Sheraton Grand Hotel & Spa

#14 of 145 Hotels in Edinburgh
Certificate of Excellence
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1 Festival Square, Edinburgh EH3 9SR, Scotland
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Sheraton Grand Hotel & Spa
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Sheraton Grand Hotel & Spa
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1,635 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jock1986
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Quite simply, the best hotel I've stayed at, in Scotland. Subtle touches of class in every aspect of the service. Attention to detail is spot on. Excellent food, ambiance and service. I've been to spa breaks in most of Scotland's top City Spa hotels and this is best I've been to thus far. Roof top outdoor jacuzzi pretty much sells... More 

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Edinburgh
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for just one night but the room we had was really nice and couldn't fault it. The view looked right on to the castle and if you are staying in Edinburgh it's really surely the only view you should want. The beds are so comfortable and the bathrooms immaculate. Some people have said the mood lighting (you can... More 

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Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We chose to stay at The Sheraton Grand Hotel in Edinburgh during a recent short stay in the city and were absolutely delighted. From the moment we arrived the staff were friendly, welcoming and seemed genuinely interested in our satisfaction. Throughout our stay we came into contact with various team members, including receptionists, concierge, bar staff, waiting staff and housekeeping... More 

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warwickshire
Top Contributor
67 reviews 67 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In many ways this was the perfect hotel for us, the modern décor we prefer, and in a great location, a five minute walk from Princes Street and ten minutes from the Royal Mile. Also, the breakfast was excellent, with loads of choice and very well cooked hot food, and I would have to say that every member of staff... More 

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glasgow
Contributor
18 reviews 18 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spa trip was a birthday gift - which was good because £75 is a bit steep. The thermal experience was great fun, we enjoyed the different showers, saunas, steam rooms etc but missed the ice cold drenches (too old and too scared!). By far the favourite though was the hydro pools. The inside one was good but the outside one... More 

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your recent visit to One Spa. I am delighted to hear that overall you had a great time and enjoyed your spa experience, however I am sorry for the geniune mix up with regards to your lunch, and sorry for the time you had to wait to have this resolved.... More 

Monifieth, Angus, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The location is wonderful with full views of the castle and quick access to the centre and Princes Street gardens. Staff were attentive and subtle in their approach and the décor is lush without being overdone. The bedroom suite was luxurious and beautifully appointed with mood lighting in the bath / shower area. The air con was quiet and effective... More 

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Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I used to live in Edinburgh, and am very fond of the city, even if I don't think it's quite as outrageously wonderful as some would have you believe. I decided to go back for a short visit in March 2015, to catch up with some old friends and colleagues. I lived in various areas of the city, in varying... More 

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Cambridge, Massachusetts
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The design of the hotel is lovely - big open atriums, stylish rooms, large swimming pool, well equipped gym. BUT: The housekeeping team appeared unfocused - glasses and toiletries weren't replaced in our room, a vacuum cleaner was left out in the corridor outside our room overnight, a newspaper was left outside a room for more than 24 hours, the... More 

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. I am extremely sorry to learn that we did not meet your expectations in several areas. I have raised the issues you mentioned with the senior team here to review and take action on. Thank you once again for your feedback. Best regards Tristan Nesbitt... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel last week from Monday to Friday for our honeymoon. We were treated to a bottle of Prosecco in our room on arrival and complimentary drinks vouchers. We had a lovely relaxing stay and enjoyed using the spa also. The staff were so friendly and polite and we cannot fault any aspect of the hotel or... More 

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Huntington Beach
Contributor
20 reviews 20 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never stayed at such a modern hotel. Rooms were Danish modern style. The bathrooms were so beautiful with your choice o ambient lighting colors. I felt like I was in the hotel of the future. They have an amazing indoor pool and a spa with many different treatment options. I just wish that they had a hot Jacuzzi.... More 

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