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Sheraton Grand Hotel & Spa

#16 of 150 Hotels in Edinburgh
Certificate of Excellence
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1 Festival Square, Edinburgh EH3 9SR, Scotland
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Sheraton Grand Hotel & Spa
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2,106 Reviews from our TripAdvisor Community

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Columbus, Ohio
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I don't usually stay in chain hotels, but we got a great deal on the Sheraton. The concierge was more than helpful. They even called our room to give us additional information. A quiet location but just a 10 minute walk to the castle, Grassmarket, and Rose Street. There are many pubs within a 2 minute walk! I would recommend... More 

Helpful?
Thank TravelFrugalButOften
Doncaster, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is very good. The rooms are excellent and so was the breakfast. However, when we went to use the spa facilities we were only able to use the swimming pool. To use the other spa facilities cost £30 PER PERSON per day.. My husband and I came to see the sights of Edinburgh and to relax using the... More 

Helpful?
Thank NannyBonkers555
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

A very lovely hotel, lovely rooms and a great bar with a good lunch menu. Lovely staff but not helpfully at all in reception. I asked at reception more than a day in advance of my husbands birthday if they could organise me a birthday cake, answer NO. They told me to go to M&S or Tesco the next day.... More 

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Thank Littleminions21
Hartford cheshire
Level Contributor
128 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Alessandro pilotti the front of house manager has his work cut out to bring the Sheraton Edinburgh up to the 5 star standard this hotel professes to be. We had a number of " hiccups" to begin with however Alessandro done everything in his power to try to make up for it😃for that we thank you. The hotel housekeeping will... More 

Helpful?
1 Thank Liz H
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for reviewing your recent stay with us on Trip Advisor. As we have already stated in our earlier email to your husband, I would like to thank you sincerely for taking the time to provide feedback about your visit and the issues you had at the beginning of your stay. I am truly sorry to learn... More 

Sheffield, United Kingdom
Level Contributor
934 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Staying for two nights to catch up.with a friend lovely quality hotel near to most things wonderfull modern bedroom great light show like your own private disco much like all 5x hotels you real feel at home just wish i could stay longer

Helpful?
Thank Alan D
Calgary, Alberta
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We spent three great nights at the hotel. The hotel is centrally located. The room was spacious and well appointed. The concierge was very helpful and the breakfast serving staff were delightful. We'd definitely stay here again, and this time we'd try the spa.

Helpful?
Thank dandbtod
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you sincerely for this wonderful five star review. I am delighted that you enjoyed your three night stay with us and thank you for mentioning the high levels of service you received. I will take great pleasure in sharing these with the teams. Thank you also for the recommendation, it is greatly appreciated. Best regards Tristan Nesbitt... More 

Jersey, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel is located near Princes street with all of its shops and is also close to many bars and restaurants. The hotel has great facilities for conference and the spa is amazing although I did not use it this time. The rooms have huge beds, shower and bath, free wifi, ironing facilities and good selection of free tv channels.

Helpful?
Thank jerseydenyse
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you sincerely for this great five star review. I am delighted that you enjoyed your stay with us and we look forward to welcoming you back when you are next visiting Edinburgh. Best regards Tristan Nesbitt General Manager More 

London, United Kingdom
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best stays I ever had. We booked club room so we had the room on highest floor, with big bed and great bathroom. Club room includes as well canapes and drinks in the evening which was more then delightful as we had few snacks and drinks before going to spa. We chose to go in the evening... More 

Helpful?
Thank Nafka13
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you sincerely for this wonderful five star review. I am delighted that you enjoyed your stay with us in one of our Club rooms and enjoyed the additional benefits including the Club Lounge and Escape at One. Thank you also for the recommendation, it is greatly appreciated. Best regards Tristan Nesbitt General Manager More 

Felsham, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel as we're fortunate to stay there before about five years ago. Our prime reason for our visit this time was for some r and r and to visit the thermal spa, which if have not done you must. In a chilly November there is no better place to go to get warmed up through to the... More 

Helpful?
Thank Gerry C
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you sincerely for this wonderful five star review that I have taken great pleasure in sharing with my colleagues. I am delighted that you enjoyed your stay and enjoyed relaxing at One Spa. Thank you also for the recommendation, it is greatly appreciated, and we look forward to welcoming you back when you next plan a trip... More 

Edinburgh, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Spa at the Sheraton is a delightful experience from start to finish, the staff are extremely well trained and very professional. The spa is beautifully designed very relaxing and peacefull and the treatments are excellent. I would highly recomend it.

Helpful?
1 Thank Martin7049
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in West End

Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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