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All 145 Edinburgh hotels

Sheraton Grand Hotel & Spa

5.0 of 5 Hotel   |   1 Festival Square, Edinburgh EH3 9SR, Scotland (West End)
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Ranked #17 of 145 Hotels in Edinburgh
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Donna F Austin, Texas
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1,429 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wow! what a fantastic room. Very romantic to view the castle all lit up at night. The staff was amazing. I can't rave about the staff thank-you for making our stay memorable. We were concerned about the price but well worth the money. A lot in walking distance if pretty healthy you can walk to castle. Great location and the... More

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New York, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Sheraton Edinburgh is nicely located walking distance to the most attractions of the city. A modern hotel with nice size rooms. Most importantly the staff is very helpful and they call you by name -really. I don't know how they do that as it is a good size hotel with 200+ rooms. Hotel restaurant/bar is nice too. Try to get... More

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this wonderful review, and I am delighted that you had a great time staying with us and that you enjoyed your Castle view room. What pleases me most is that you mention my colleagues and the personal service you received which is what we strive to achieve with every guest. Thank you for these very... More

Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fantastic hotel well worth the extra money we spent staying in the club room with a view and club lounge and spa access. We spent 2 nights here for my girlfriend 30th birthday who was pregnant at the time. Would recommend this hotel to anyone staff were helpful and very pleasant. The spa was worth the money and catered for... More

Was this review helpful? Yes 1
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this fantastic five star review of your recent stay with us. I am truly delighted that you had such a great stay in one of our Club Rooms and you enjoyed relaxing in our Club Lounge. Thank you for the very kind words regarding my colleagues, I will take great pleasure in sharing your reivew... More

Noosa Heads
Top Contributor
90 reviews 90 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton is in a great location within pretty easy walking distance to the Grass Market and Royal Mile. There are lots of restaurants and bars nearby. We had a room overlooking the castle which was great and probably worth that wee bit extra cost. In giving the rating I gave the hotel less that 5 stars because I had... More

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your review with us. I am sorry that your expectations were not exceeded, but I am glad that overall you enjoyed your stay with us and thank you for the recommendation. I do hope we can welcome you back when you are next in town. Best regards Tristan Nesbitt General... More

Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spent a lovely long weekend here, good location, our room had a view of the Castle well worth paying extra for, the room it's self was lovely and bathroom lighting very different as you could change the colours, there was a minus for my wife no magnified mirror for putting on make up. The tea and coffee making facility was... More

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for reviewing your recent stay with us and I am delighted that you enjoyed this. I agree that our Sweet Sleeper beds that are in every Sheraton bedroom are extremely comfortable and glad that you had a great sleep! I'm also pleased that you enjoyed waking up to the view of Edinburgh Castle. Thank you once... More

Dundee, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Stayed here for one night. Nice view of castle from 5th floor room but standard of cleanliness was very poor - dirty toilet bowl, dust everywhere, dirty fingerprint marks on glass doors leading to bathroom and floor hadn't been cleaned. Unfortunately we didn't notice how bad it was until the morning so couldn't do anything about it. Won't be back!

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to share your comments of your recent stay with us. I am extremely sorry to learn that you did not enjoy our usual high standards, and it was unfortunate that this was not noticed earlier so we could have rectified this issue immediately. Thank you for bringing this to our attention to... More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff cannot do enough for you. Do not make the mistake of not eating dinner in the hotel - food is fantastic. Make time for the Spa - even if it is only for a massage - great experience. The Sheraton is to be highly recommended as the perfect place to stay in Edinburgh.

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Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Live locally to the hotel and previously attended functions here. Had a large family lunch here and a 1 night stay in the main hotel. The hotel is impressive and has been lovingly looked after and maintained with rooms clean and tidy, wifi and great food, plenty of space for the kids to run around. The price is reasonable and... More

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SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this great review of your recent overnight stay with us. I am pleased that overall you enjoyed the break with your family and very much look forward to welcoming you all back in the very near future. Thank you also for the recommendation, it is very much appreciated. Warm regards Tristan Nesbitt General Manager More

London, United Kingdom
Top Contributor
78 reviews 78 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in the new town and only 15 minutes walk from Princes street. It has an entrance at the back and the front. The reception staff were incredibly friendly and helpful. They had a short smiley conversation with every guest arriving. The rooms are contemporary with lovely muted lighting effects, and with a range of high quality bathroom... More

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Sunderland
Top Contributor
79 reviews 79 reviews
35 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very impressive hotel, we received a warm welcome when checking in and staff couldn’t do enough to help taking bags promptly to the room and receiving a welcome drink and fruit and biscuits. It’s a very modern hotel and very clean with a feeling of quality. The room was spacious with a huge bed and TV, perfect AIRCON and large... More

Was this review helpful? Yes
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this excellent five star review of your recent stay with us. I am delighted that you enjoyed this and we very much look forward to welcoming you back when you are next in Edinburgh. Best regards Tristan Nesbitt General Manager More

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Additional Information about Sheraton Grand Hotel & Spa

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
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Also Known As:
Sheraton Grand Hotel And Spa
Sheraton Grand Hotel Edinburgh
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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