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All 145 Edinburgh hotels

Waldorf Astoria Edinburgh - The Caledonian

5.0 of 5 Hotel   |   Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
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Ranked #23 of 145 Hotels in Edinburgh
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 11, 2014
Bruce D Toronto, Ontario, Canada
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1,210 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Waldorf Astoria Edinburgh - The Caledonian
See the most recent reviews
Newcastle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 11, 2014

My partner and I booked into this hotel as a special treat at the beginning of our holiday, thinking we would be surrounded by luxury..how wrong we were! The hotel is distinctly average - the bathroom was bigger than our bedroom, everything in the room was rather shabby and tired, and the sound of the air conditioning unit outside our... More

Was this review helpful? Yes 1
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear woosieoosie, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh – The Caledonian. It is disappointing to read you found your room and the decor tired and shabby following our major refurbishment in 2012. As the hotel is located in the city centre we feel our car parking charges are... More

Toronto, Ontario, Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 11, 2014

Just had a one night "romantic" stay with the missus. I usually stay with friends in Edinburgh so I know the city...and this hotel is a perfect location to explore from..and is easily walkable from the major sights...and Waverley station. It is an older building (it used to be a railway station) so don't expect some North American soulless skyscraper... More

Was this review helpful? Yes 1
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Bruce D, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your extensive positive review of ‘The Caley’. I am delighted you very much enjoyed all aspects of your stay and the Waldorf Astoria experience. We look forward to welcoming you back... More

ascona
Top Contributor
65 reviews 65 reviews
43 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed two nights before boarding The Royal Scotsman. Why did I chose this hotel instead of The Balmoral recommended by Belmond? Because after reading TA reviews I thought it was better located besides my husband being a HHonors member. The family agreed afterwards. We arrived at 2pm and our room was not ready - check-in is at 3pm -,... More

Was this review helpful? Yes 1
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear GranmaAlma, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is a pleasure to read your excellent review, I am delighted you had an excellent breakfast in our Brasserie and dinner in Pompadour, I am disappointed service was not as you would have expected in our Caley... More

London, England, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 10, 2014

We stayed for two nights and weren't overly wowed, especially given the price. The room was ok but I think the hotel are tight with certain things like having about three tv channels, no wifi, paying for newspapers etc. breakfast was not nice either. All in all I would not stay again - there are much nicer places for much... More

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GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Kelly S, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am extremely sorry to read you were not impressed with your stay at ‘The Caley’ and you feel the hotel is lacking on certain service aspects. I appreciate your constructive feedback and will share these with... More

San Francisco, California
Top Contributor
58 reviews 58 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 10, 2014

Beautiful room overlooking the castle. The amenities were very nice making for a very comfortable stay. Swimming and spa area was fantastic, it was a nice afternoon to unwind. Excellent location for walking and sightseeing. The only negative would have to be the very surly attitude of the male server in the brasserie restaurant. One individual can taint the entire... More

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GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear flyingbiz, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am extremely pleased you found your room comfortable with a magnificent view of the castle and with excellent in room amenities. I will certainly share your comments with our Brasserie De Luxe Manager who will certainly address... More

Irvine, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 9, 2014

Some would say stately, I would say old and tired. We made it to the hotel last night. The very pleasant cabbie went inside to see if we could get help with our luggage since my foot was injured. We waited five minutes before my companion and I carried our luggage inside ourselves. Someone did ultimately come to help while... More

Was this review helpful? Yes 1
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear MarcNmelony, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am extremely sorry to hear as a valued Diamond member your stay has not lived up to your expectations. I understand you have spoken with our Guest Relations Manager and Director of Operations during your stay. Please... More

Moy, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 9, 2014

Great location, very central just off Princes street. Hotel seemed a bit stuffy. Paid £170 for room only, no breakfast included. Service in bar was really poor, took 15 mins to get a drink brought over to table and it wasn't even busy, not what you would expect from a 5* hotel.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear ciaran_duffy, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am pleased you feel the hotel is situated in a convenient location, however I am sorry to read you feel service is lacking across the hotel particularly in the Caley Bar. I will address these issues with... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

Lovely old world hotel, but not without glitches. We arrived in the morning around 9:30 so, understandably, the rooms weren't ready. We were two friends, each with our own room. I gave them my cellphone number and they said they'd call as soon as the rooms were ready. They even texted me immediately to let me know they would do... More

Was this review helpful? Yes 1
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Tink2014123, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. It is disappointing to read whilst you enjoyed your stay overall there were service issues that didn’t live up to expectations. I will certainly share your comments regarding check in and communication with our Front Office Manager to... More

Midlands
1 review
5 of 5 stars Reviewed July 8, 2014

A wonderful hotel. The food in the Galvin Brasserie was delicious, the cocktails in the Peacock Bar a great way to start the evening. The staff in the hotel were attentive, helpful and very polite. Could not have asked for more.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear SadieBlue, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh- The Caledonian. I am delighted you had an excellent stay with us and I am pleased the staff members were extremely helpful. We look forward to welcoming you back to ‘The Caley’ in the future. Kind Regards, Dale MacPhee More

edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed July 7, 2014

A wonderful hotel that gives you everything you need to enjoy a relaxing holiday in the heart of the city. Why have such a silly requirement of a minimum of 200 charaters ? In future I will not be completing such a survey for your company.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
GRMCaleyWA, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Mark K, Thank you for taking the time to post a review following your recent stay at Waldorf Astoria Edinburgh. I am extremely glad to hear you had a very enjoyable stay with us and you feel the hotel provides everything you need to relax in wonderful Edinburgh! We look forward to welcoming you back to ‘The Caley’ in... More

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Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland

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