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Waldorf Astoria Edinburgh - The Caledonian

#38 of 146 Hotels in Edinburgh
Certificate of Excellence
Hotel website
Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
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Waldorf Astoria Edinburgh - The Caledonian
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1,789 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
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Glasgow, United Kingdom
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Rooms where a bit tight for space when there was 2 trying to get changed. Beds where extremely comfortable though. No instructions for the nespresso which was ashame as we would have loved to try it. Over all the hotel was clean and perfect location with friendly staff. Only let down by poor breakfast quality and poor service. We came... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Caledonian continues to uphold the high standard it established many decades ago. Remodeled in recent years, the improvements have all been for the better. Great, friendly service, large room, modern conveniences, and a wonderful lounge. It's still the gold standard for Edinburgh.

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York, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

In nice location, was advised room upgraded to premium upon arrival but not ready. We arrived at approx midday but had requested early checkin and was informed we would be texted when available, arrived back at hotel about 4pm and room available. Didn't receive text although would have liked room earlier but my expectations were not high after learning about... More 

Was this review helpful? Yes 2
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Upon arrival I was informed that car parking would be free and I needed to have my ticket validated when checking out. However on checking out they attempted to add £19.50 to my bill. Policies like this ALIENATE CUSTOMERS.

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Cardiff, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My first stay here and FairPlay what a lovely hotel. A hotel with buckets of history, great styling and great service. Our room was well designed and had a lovely bathroom. Only two small gripes would be the bed wasn't the most comfortable I've ever slept in, which surprised me. And Whilst the room was extremely quiet during the afternoon... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

My sisters and I have never experienced customer service like this. To say that the staff went out of their way to make our spa day memorable would be an understatement. A special mention needs to go to Niamh and Jennifer, who delivered outstanding service throughout the day. The spa treatments are incredible. We will definitely be back.

Was this review helpful? Yes 1
Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When you think about a Waldorf Astoria hotel, you imagine a posh, exclusive, even a bit of snobbishness. Well almost. It was timeless, beautiful, classic, yet the staff was easily approachable and helpful. Our room was very large, enormous by European standards. Well laid out and very functional. The bathroom was stunning. We stayed for several days, so that staff... More 

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Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We have just spent a night in this hotel.We paid £325.00 for a premium king room and the bathroom was a health hazard the shower was full of mould and the glass shelf above the shower door was filthy, not to mention the tiles that where hanging off the wall in the shower cubical. When we expressed our concerns at... More 

Was this review helpful? Yes 3
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Bjb748, I would like to convey our sincere apologies for the disappointment you experienced with regards to the condition of the bathroom in your room and I am truly sorry that we were unable to rectify this situation during your stay. A bottle of champagne was offered as a gesture of goodwill and I am sorry that you did... More 

Oxford, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed during a friend's wedding weekend earlier this year and thought it lived up to the hype very well. A few areas are ready for a refurbishment but to be honest it's the quality of the service that makes the stay as much as the environment and this hotel is top notch. We will be back!

Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Lovely restaurant with the feel of being entertained in a private house rather than a big hotel. Dining room was cosy but spacious adding to the extra-special feeling. Staff friendly. Food amazing. Wine matches with the tasting menu were incredible. Not cheap but definitely worth it for a treat.

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Hannah S, Thank you for submitting a review of your recent dining experience at The Pompadour by Galvin. We are delighted that your visit was so enjoyable and that you enjoyed the food and the drinks selected by our Sommelier. I am proud to be able to share your comments with the team and we hope to have the... More 

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Staying in West End

Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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