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Waldorf Astoria Edinburgh - The Caledonian

#35 of 146 Hotels in Edinburgh
Certificate of Excellence
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Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
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Waldorf Astoria Edinburgh - The Caledonian
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Waldorf Astoria Edinburgh - The Caledonian
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1,682 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for a treat for a birthday. First comment was that there wasn't any information on check out times on the website, but we got a speedy and friendly response via the Facebook page. We stayed in a room which was an E room, that probably means budget but for us it meant Extremely difficult to... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Loulubelle, Thank you for taking the time to submit a review following your recent stay at Waldorf Astoria Edinburgh – The Caledonian. We are delighted to learn that you enjoyed your stay as our guests and that your comfort was enhanced by the facilities provided in the room. Hairdryers are available in every room and they are located in... More 

Greater Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

A friendly greeting from the doorman who parked the car up for us as we booked in with jean-marc who was extremely welcomining/helpful. We found all members of staff to be extremely professional we were made to feel that nothing would be too much trouble. We ate in the Brasserie the staff were very pleasant and friendly, the food was... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear katieprice, Thank you very much for your review and for choosing Waldorf Astoria Edinburgh – The Caledonian for your recent birthday celebration. We are delighted that your first Waldorf experience started so positively with the warm welcome provided by our Doorman and Front Desk staff. Thank you also for your compliments regarding your meal at Galvin Brasserie De Luxe... More 

Sunderland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

we had a lovely stay for one night at the waldorf . The staff , especially Hannah were so warm and friendly and went out of their way to give us an amazing stay. The room was lovely and shower room was modern and clean. The breakfast was yummy and we could of been better looked after. Thanks so much... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear jenny a, Thank you for submitting a review of you recent stay at Waldorf Astoria Edinburgh – The Caledonian. We are absolutely delighted to learn that you enjoyed every aspect of your stay and thank you for your kind comments about our Guest Relations Manager, Hannah Lawrence. We are all pleased that your Waldorf Astoria experience was so positive... More 

Istanbul
Top Contributor
79 reviews 79 reviews
41 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked for 3 days and spend very good time. Staff is very helpful and polite. Try to make you happy. Room and bathroom are quite large and well decorated. Hotel is very near to all city attractions located on Princess Street. When you step out from hotel, you find the castle just in front on the top. I am... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear i_go_my_way, Thank you very much for submitting a review of your recent stay at Waldorf Astoria Edinburgh – The Caledonian. We are delighted to learn that you had such an enjoyable stay with us and that you felt so comfortable in the room that was allocated to you. It is particularly pleasing to read that you felt our team... More 

Atlanta, Georgia
Top Contributor
100 reviews 100 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Waldorf in Edinburgh for a couple of nice. I used points and we were upgraded to a full suite. This place was awesome. Great location within walking distance of the castle and plenty of shopping and restaurants. The staff was awesome and very helpful. We tried haggis for the 1st time at breakfast here and it... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear jsar34, We were delighted to form part of your vacation around Scotland and it is a pleasure to read that you had such an enjoyable stay. We pride ourselves in becoming part of our guests’ memories and encouraging them to build their own Waldorf legacy, and it is delightful to see that this was the case with your vacation.... More 

Seattle, Washington
Top Contributor
59 reviews 59 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently visited the Waldorf Astoria on business travel. On the pros, the service was friendly and efficient, the room was very comfortable and quiet, the gym and pool are really nice and room service was speedy. The location is extremely convenient to sightseeing at the castle, Royal Mile and Princes gardens. The bar was restaurant were good. Only con... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Kristen D, Thank you for your review of you recent stay with us. It is delightful to learn that you had such an enjoyable experience at Waldorf Astoria Edinburgh – The Caledonian and that you were particularly pleased by our service and location, as well as your time at Guerlain Spa. I am also glad that you found your... More 

Edinburgh, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I decided to stay at the Waldorf on the night before my wedding as it was close to my house and the venue. The check-in experience was fine (quick and efficient) and my room was also OK (although the bed wasn’t very comfortable). The hotel itself is really well located (at the foot of Princes Street) and looks fantastic both... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Gustave H, Thank you for sharing your comments regarding your recent stay at Waldorf Astoria Edinburgh – The Caledonian. It appears that your stay was mostly satisfactory, particularly in terms of our location, and your experience in Peacock Alley and I am sorry to read that it was somewhat marred by one of the in-room dishes that were delivered... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stay for one night only and the checking was long and not very helpful. The locations is excellent and would be great if your room has the castle for view. Ours was a parking lot. The advertise free wi fi but when you try to access it is so slow you prefer to pay for the fast version, so... More 

Was this review helpful? Yes 2
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Antonio M, Thank you for your review of your recent stay at Waldorf Astoria Edinburgh – The Caledonian. Although we are glad to read that you appreciated the privileged location of our hotel, it is disappointing that you did not feel your experience represented value for money. We have a variety of room categories to suit all preferences, and... More 

Scotland
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Supposed to be a special treat for 40th wedding anniversary. Building elegant and imposing, check in very efficient and friendly but had to find our own way to room which was spacious but antiquated. Kept awake by excessively loud music from function suite which was turned down (after midnight) following a phone call to reception to complain. Very disappointed that... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Ammr1944, Thank you for submitting a review of your stay at Waldorf Astoria Edinburgh – The Caledonian in December last year. I am sorry to read that you seem to have left the hotel with mixed feelings about your stay and I regret if there was something else we could have done to enhance your experience. I am sorry... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have stayed here three times. Last two times the hotel was excellent.......the changes they have made are absolutely phenomenal. I have traveled to 60 countries and have never been treated so well. From the dining room staff, to the maid service, to the desk staff.....you are treated like royalty. Each night we were called or visited by a member of... More 

Was this review helpful? Yes
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear PHDMMW, Thank you for taking the time to submit such a favourable review of your visits to Waldorf Astoria Edinburgh – The Caledonian. We are particularly proud of your positive comments about the kind attention offered by the guest. We are delighted that you enjoy the True Waldorf Service that we are renowned for. Thank you again for sharing... More 

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Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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