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Waldorf Astoria Edinburgh - The Caledonian

#39 of 146 Hotels in Edinburgh
Certificate of Excellence
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Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
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Waldorf Astoria Edinburgh - The Caledonian
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1,792 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frankfurt, Germany
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

As HHonors Gold member you have to wait in line at check-in because the staff didn't feel like opening a third counter. The rooms are run-down. If you want to call anyone from your room - don't bother, they'll never respond. If you make it through to the concerierge by phone to ask for your invoice to being prepared for... More 

Was this review helpful? Yes 1
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Andreas_US_GER, Thank you for taking the time to provide your feedback. I am sorry that you left the hotel so dissatisfied with your stay in particular after the great efforts taken by my team to please you. Upon your arrival, three team members were present at the front desk. A Senior receptionist had to momentarily assist his colleague to... More 

Bath, United Kingdom
Level Contributor
568 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 697 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a truly fantastic stay here. Much better than our previous stay and one that makes us keen to return. The main difference was the staff. Everyone we came into contact with was friendly, helpful and professional at all times. We had a problem with our room but this was swiftly and professionally dealt with. Our room was luxurious... More 

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Glasgow, United Kingdom
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Rooms where a bit tight for space when there was 2 trying to get changed. Beds where extremely comfortable though. No instructions for the nespresso which was ashame as we would have loved to try it. Over all the hotel was clean and perfect location with friendly staff. Only let down by poor breakfast quality and poor service. We came... More 

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Rancho Mirage, California
Level Contributor
168 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you do not mind a classic property that is old world with modern updates then this property is quite fine. My upgrade upper floor king room with extra large sitting area, was quiet, had good ac, some wifi issues, nice barhroom. The breakfast was good. Tea was lovely. A number of things fall short of 5 star. We scheduled... More 

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Houston, Texas
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Caledonian continues to uphold the high standard it established many decades ago. Remodeled in recent years, the improvements have all been for the better. Great, friendly service, large room, modern conveniences, and a wonderful lounge. It's still the gold standard for Edinburgh.

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York, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

In nice location, was advised room upgraded to premium upon arrival but not ready. We arrived at approx midday but had requested early checkin and was informed we would be texted when available, arrived back at hotel about 4pm and room available. Didn't receive text although would have liked room earlier but my expectations were not high after learning about... More 

Was this review helpful? Yes 3
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Upon arrival I was informed that car parking would be free and I needed to have my ticket validated when checking out. However on checking out they attempted to add £19.50 to my bill. Policies like this ALIENATE CUSTOMERS.

Was this review helpful? Yes 3
Cardiff, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My first stay here and FairPlay what a lovely hotel. A hotel with buckets of history, great styling and great service. Our room was well designed and had a lovely bathroom. Only two small gripes would be the bed wasn't the most comfortable I've ever slept in, which surprised me. And Whilst the room was extremely quiet during the afternoon... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My sisters and I have never experienced customer service like this. To say that the staff went out of their way to make our spa day memorable would be an understatement. A special mention needs to go to Niamh and Jennifer, who delivered outstanding service throughout the day. The spa treatments are incredible. We will definitely be back.

Was this review helpful? Yes 1
Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

When you think about a Waldorf Astoria hotel, you imagine a posh, exclusive, even a bit of snobbishness. Well almost. It was timeless, beautiful, classic, yet the staff was easily approachable and helpful. Our room was very large, enormous by European standards. Well laid out and very functional. The bathroom was stunning. We stayed for several days, so that staff... More 

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Staying in West End

Neighborhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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