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Waldorf Astoria Edinburgh - The Caledonian

#34 of 145 Hotels in Edinburgh
Certificate of Excellence
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Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
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Waldorf Astoria Edinburgh - The Caledonian
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Waldorf Astoria Edinburgh - The Caledonian
Waldorf Astoria Edinburgh - The Caledonian
Waldorf Astoria Edinburgh - The Caledonian
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1,558 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lagos, Nigeria
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We decided to stay in Edinburgh as a precursor to a longer holiday elsewhere in Scotland. The location of the hotel is without doubt one of the best in Edinburgh. The staff in the hotel had a great attitude to service and nothing was too much trouble especially the concierge, and bell team (in particular Neil, Michael and Thomas). This... More 

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Co. Down
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

As a couple we stayed in this hotel for a week end in March. We had visited it before but “the difference”. The money has been well spent. The hotel façade and inner décor is excellent. The staff was very attentive. All well trained in their duties, nothing seemed to be too much trouble. Bedrooms are finished to a high... More 

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Washington DC, District of Columbia
Top Contributor
78 reviews 78 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a grand hotel that has been beautifully refurbished with modern facilities. The hotel staff were very helpful and service was excellent. our room was large with great high ceilings and most comfortable beds. There was also very good free wifi and a good entertainment system. There were also facilities to make a cuppa in the morning, as well... More 

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Brookline, Massachusetts
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location is good and near all the major attractions. Lots of noise both inside and outside. Disrupted our sleep the first night so we moved to a higher floor which helped. Lobby is tiny and there is no seating if meeting or awaiting friends/guests. Breakfast buffet is fine but nothing special.

Was this review helpful? Yes 1
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear calwinemd, I am sorry to read that you were disturbed by noise on the first night of your stay and that an alternative room had to be offered. I do hope this was more suitable and you were comfortable for the remainder of your time at Waldorf Astoria Edinburgh – The Caledonian. It is apparent that you were somewhat... More 

Belfast, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from a great weekend at a wedding in Edinburgh. We decided to be a little extravagant and as a lot of the guests were staying in the Cally we booked it as well. We were not disappointed. It is in a great spot , very handy for airport bus and tram and right at end of... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear ken c, It was an absolute pleasure for us to host Jo and Chris’ special day and we are delighted that you all had such an enjoyable weekend at Waldorf Astoria Edinburgh – The Caledonian. Thank you for your positive comments. We are delighted to read that you were very comfortable in your room and that you enjoyed your... More 

Aberdeen Scotland
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

3rd time staying at the WA Balmoral and again it was perfect. We arrived a little early and left our luggage and were told we would get a call to let us know when our room would be ready and so within an hour we were checked in and upgrade to a premium room which we found to be a... More 

Was this review helpful? Yes 1
GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear gasman_7, Thank you for choosing Waldorf Astoria Edinburgh for your recent visits to Edinburgh and for your recommendation. We are delighted that you felt your stay with us was once again perfect and we are very grateful for your positive comments about the facilities and the service you received. You are now part of the hotel’s rich history and... More 

Plymouth, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A Spectacular Hotel. The location is ideal for exploring the City. With views of Edinburgh Castle, the shops, bars and restaurants all within walking distance. All staff are extremley professional and very helpful. The Breakfast was faultless with plenty of choice. Superb quality haggis and black pudding accompanied a tradition breakfast. The bar serving quality wines and cocktails was an... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear ChristineBevel, Thank you for sharing your valuable feedback about your recent stay at Waldorf Astoria Edinburgh – The Caledonian. It is delightful to learn that you were so satisfied with all areas of the hotel, as well as our location and the service provided by our colleagues. At nearly 112 years old, no two rooms are the same at... More 

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were greeted with happy smiles and great professionalism after a tiring journey and was helped with our luggage. The staff were wonderful in our stay and would not fault them for anything. Would happily stay there again and would recommend others to do the same. Never had an issue and any questions I did have were addressed there and... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear PJST0905, It is a pleasure to read of your satisfaction with your recent stay as our guest and that you would not only come back, but also recommend Waldorf Astoria Edinburgh – The Caledonian to others. We are glad that we were able to provide a comfortable and seamless experience as well as our world renowned True Waldorf Service... More 

London, England, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for the weekend with my daughter to explore Edinburgh on foot. It was right in the heart of everything and we didn't need to get in a cab once except to get back to the airport. The staff were extremely friendly and helpful and not at all patronising. Had afternoon tea which was simply divine and the waitress... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear FifiLasVegas, Thank you very much for taking the time to submit your positive comments following your stay at Waldorf Astoria Edinburgh – The Caledonian. It is an absolute pleasure to read that your daughter and you enjoyed your visit to Edinburgh, and that the hotel catered for your every need. Thank you also for your kind comments about the... More 

bournemouth
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Loved the hotel definitely 5 star luxury, comfortable spacious room good spa and welcoming staff. However the breakfast is more suitable for a 3 star hotel and deserving of its own comedy show!! A man dressed in a suit literally whizzed around as if on wheels, knocking into customers on the way. No-one explained the various options available to us... More 

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GM-WAEdinburgh, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear sammysmart, Thank you for your review of your recent stay at Waldorf Astoria Edinburgh – The Caledonian. I am sorry to hear that you were let down by the breakfast experience and that the service you received was not to the standard that one would naturally expect from our hotel. Your feedback will be reviewed by our Director of... More 

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