I could not fault the suite we were in "The Princess Suite" apart from the views were marred by builders scaffolding on the buildings surrounding the hotel. We were made very welcome and there was a welcome tray of fruit, bisquits & cheeses. The suite was very spacious and comfortable. The furnishing were of good quality and modern. The room...
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Left our train tickets in our room when we checked out. It was hours later when we realized what had happened, and our room had already been cleaned. The staff checked thru all the garbage and found them for me, thus saving me $400. Also offered us coffee while we waited in the lobby.
Could not ask for better service....
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We stayed at the Fraser Suites in early May and I have to say that the location of the hotel was wonderful, so close to everything. The things that were not so good was that the bed mattress is really in need of replacing as it was very saggy and uncomfortable for us. We needed to make a phone call...
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They say a company is only as good as its employees. Well, the same can be said for a hotel.
The Fraser Suites is a beautifully styled, excellently located hotel in Edinburgh. It is literally a few steps off the Royal Mile and a few minutes walk to Edinburgh Castle, the Grassmarket, Waverly Train Station, Prince's Street Gardens and a...
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Dear Reviewer,
thank you very much for taking the time to leave a feedback regarding your stay with us. I am disappointed that you left with anything but the perfect experience. I would be grateful if you could contact me directly on the email address below. This would help me to clarify some of your sweeping statements.
A couple notes...
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The location of this hotel is its best feature. I stayed there last summer for 2 nights. I had tickets to the Military Tattoo and wanted a hotel close to the castle and the Royal Mile. It was great to be right in the thick of all the action. I thought the hotel was overpriced for the room and lack...
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Dear Reviewer,
I am a bit confused with regards to your review, as it seems to be from this month but with comments on a stay from a 9 months ago. I would urge every guest to leave a feedback or contact us as soon as possible, because we can then address any requests or issues easily.
I would be...
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Very spacious apartment made our stay very comfortable. Decor was modern and everywhere was nice and clean.
Great location just off The Royal Mile and a few minutes walk from Edinburgh Waverley Rail Station.
Would definitely stay here again.
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Dear Reviewer,
thank you very much for your short, but perfect feedback. I am delighted to read that you enjoyed your stay at Fraser Suites Edinburgh and I am looking forward to welcoming you back on your next visit to Edinburgh.
Yours sincerely,
Zsolt Jakri
Assistant General Manager
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Stayed at the Fraser Suites for 6 nights, April 29th-May 5th 2012 and it was lovely! The hotel was in a good location, albeit VERY touristy, off the Royal Mile and only a 10 minute walk to Princes and George Streets.
The room was very nice and cosy. The one problem I found with the room was that it was...
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Dear veronicacrank,
thank you very much for your really positive feedback.
I am happy that you found our staff attentive and helpful and you enjoyed the location of our property. You may call the area very touristy, however, this is a World Heritage Site, so one would expect visitors in the city centre.
It is great that you were happy...
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We had a excellent stay at the Fraser suites! In a prime location to acces the royal mile and Edinburgh castle. We could not find fault with it at all! The hotel wel spotlessly clean with a very handy little kitchenette attached and all very well appointed. We had a superb view from our window right over the city which...
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Dear Lisa M,
thank you very much for your fantastic review. The team here at Fraser Suites Edinburgh are delighted that you had a great stay with us. We take great pride in maintaining the property to a very high standard and we are delighted that you found the place spotless and the service very good.
I do hope that...
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having decided that my wife needed to see more of the u.k. we chose edinburgh for a three night city break and booked ourselves into the fraser suites on the recommendation of trip advisor reviews. the hotel is superbly situated about half way along the royal so walking to most places was easy, the castle is at one end and...
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Dear Reviewer,
thank you very much for your fantastic feedback. I am delighted that we had the opportunity to welcome you here on your romantic getaway. I hope you made the most of our perfect location, and you had great walks on the Royal Mile and the surrounding area. I will pass your kind comments to my kitchen and food...
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I stayed at the Fraser Suites with my boyfriend for one night for my 21st birthday. My first impression was that the hotel was very nice from the outside, in a lovely part of the city and the woman at the reception seemed very helpful. The hotel also upgraded us to a bigger room free of charge as it was...
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Dear Laura O,
thank you very much for your great review! We are delighted that we had the opportunity to have you here on this special occassion and it is fantastic to hear that you had a great birthday with us. We are always very happy to look after guests who are staying with us on their birthdays, wedding and...
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