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BEST WESTERN Woodlands Hotel

3.0 of 5
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13 Panmure Terrace, Dundee DD5 2QL, Scotland
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BEST WESTERN Woodlands Hotel
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Ranked #13 of 31 Hotels in Dundee
A recent review
5 of 5 stars reviewed 3 days ago
Gary B Scotland, United Kingdom
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220 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Woodlands Hotel and had a great weekend break. Throughout our stay all the staff were friendly and helpful. Great gym and swimming pool with really warm jacuzzi. Excellent dinner, nice bar and great breakfast selection. Great location for walking to the fantastic esplanade that goes on for miles. On arrival our room window lock was broken... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind feedback. I am very glad that you enjoyed your stay with us and we hope to welcome you back again soon. More 

Glenrothes, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed on a Dinner, B & B Voucher Deal. Checked in, great room, nice size and peaceful. Used the Spa, clean, tidy changing rooms, pleasant staff. Dinner was very good indeed, the Service was excellent and the food was top class. Breakfast was one of the best buffets for a long time and everything was fresh and appetising. We would... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind feedback. We pride ourselves on our friendly, knowledgeable customer service and it is always a pleasure to get recognition for it. I will pass your comments onto our staff. We look forward to welcoming you and your party back for high tea although I would recommend you book as they can get very busy! More 

Monifieth, United Kingdom
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Having lived close to the Woodlands for many years, we have been on/off visitors throughout the years for various events. However I hadn't eaten in the restaurant for a number of years. My last time was a High Tea some years ago and we didn't really rate it so never returned. I was recently persuaded to give the dinners another... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to review your time with us. You are correct, our food is freshly prepared by our great team of chefs and all the staff take a great pride in the quality of our products and service. It is great that you gave us another go and we hope you will become a... More 

Cumbernauld, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great Hotel with nice rooms and very good facilities. Five couples came here for a long weekend and thoroughly enjoyed our stay. The staff were obviously very well trained and couldn't have been more courteous, helpful and efficient. The food was very good. Breakfast was the usual buffet, but, the additional freshly cooked items were superb, particularly the... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

We are so glad to read about how much you enjoyed your time with us and it was a pleasure for us to have you stay with us. I will be in touch in the near future with hope that you will stay with us again soon. Thank you for your very kind comments More 

Cardrona, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A lovely Hotel with great facilities and good food but what really makes this fabulous is the staff. From the staff on reception , bar and dining room the experience was brilliant . Nicki the manager clearly passes on her enthusiasm and experience to her Hotel staff and it shows in their willingness to help and their happy approach to... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your very kind comments. We take great pride in what we do and are always striving to make our guests enjoy their time with us. We look forward to welcoming you back with us again soon. More 

scotland
Contributor
13 reviews 13 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

have lost count how many times have stayed here, cleanliness and comfortability high on my list, a 15 min walk to the town centre, but worth it to see the seafront and local pubs, have never been dissappointed with our stay regarding the room or lounge, we use the swimingpool and sauna/turkish and find these facilities good also

Review collected in partnership with Best Western GB

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Tillicoultry, United Kingdom
Top Contributor
81 reviews 81 reviews
18 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Have stayed here a number of times when visiting friends in the area. It's always ok, but nothing special. This time however I felt the experience was altogether better. On arrival a wedding was on, which is pretty common. The receptionist very quickly summoned bar staff to clear the glasses wedding guests had left on the reception desk. Check in... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to give us your feedback. I am pleased you enjoyed your stay with us and have taken on board your other comments and these will be addressed with the appropriate department so this is not a regular situation. We hope you will visit us again and please phone the hotel and we can make... More 

Senior Contributor
27 reviews 27 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is pretty typical Best Western as maybe in need of some investment. Rooms are ok, bathroom is ok but my shower had very low pressure which is really frustrating. I only ate room service and it was nice if a bit limited on choice. Nice gym and pool which is why I booked. Overall would I stay again... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your comments and we are looking into the issue with the water pressure at the moment and hope to have this resolved as soon as possible. We do hope you will stay with us again and we can exceed your expectations More 

Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Spent a weekend in this hotel with our 3 young children and thoroughly enjoyed it. Our room (the Wyldes) was huge - even with the 2 sofa beds down and a travel cot up there was loads of space. We used the leisure facilities twice and the pool was lovely and warm (so great for our youngest child's first experience... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to leave your comments. I believe we have a very good team here and it is always nice to know that our guests feel the same. We hope to see you all back with us again soon. More 

Glasgow
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent an overnight stay at this Hotel, with my wife, a Christmas present we were given. Could not fault anything about hotel, staff in all areas friendly and informative, Dinner was excellent well served, very tasty, good portions and not rushed by staff. Buffet breakfast, what a choice and plenty of it, anyone who has complained about food being bland... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your extremely positive feedback, it is always to nice to here what we are doing well. I will pass your comments on to the entire team and we look forward to seeing you back with us again soon. More 

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