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All 30 Dundee hotels

BEST WESTERN Woodlands Hotel

13 Panmure Terrace, Dundee DD5 2QL, Scotland
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Ranked #13 of 30 Hotels in Dundee
A recent review
3 of 5 stars reviewed 2 days ago
977angus Hvalsoe, Denmark
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203 reviews from our community

Traveler rating
    81
    76
    28
    16
    2
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45
62
7
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hvalsoe, Denmark
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Located a bit out of the way so you do need a car. Good leisure facility, pool, sauna, steam room, jacuzzi, gym. Hospitable and friendly staff and nice quiet rooms. The lighting in the restaurant during breakfast/dinner though is very gloomy and and made this impressive room feel drab and dismal. The portable radio playing squaked pop music from the... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to give us your feedback. We will be taking all of your comments on board and actioning some changes. Again thank you for your comments as we cannot improve if we do not know what our guests think. We hope to welcome you back again soon. More 

Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Went for dinner with my family. The food was poor and overpriced. Ordered the red wine stew, the portions were small (3 small boiled potatoes) some frozen peas and a little serving of stew. It was average quality, especially considering the price. None of the people serving asked if everything was ok. I can see why it was pretty quiet... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

I must firstly apologise for us not meeting your expectations, had you brought this to our attention at the time we would certainly have rectified any issues for you. I can appreciate that as no-one approached you you may not have wanted to do this but this is not our common practice and i do hope you will return so... More 

ABERDEEN
Top Contributor
118 reviews 118 reviews
24 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Woodlands on a DBB basis on Saturday past ,the result of a family Xmas gift.We were allocated room 106 on arrival which we found to more than meet our expectations and needs.The room was spacious as indeed was the en-suite and contained everything required for our stay.The free WiFi was much appreciated.The hotel has a lovely... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your feedback concerning your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More 

Glasgow, United Kingdom
Top Contributor
79 reviews 79 reviews
27 hotel reviews
137 helpful votes 137 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Paid £45pp for a Hogmanay dinner/dance. There was a long table set up on the dance floor from where the food was served from instead of coming straight from the kitchen. Numerous young and obviously inexperienced waiting staff milled around the table awaiting the soup to be dished out from a large urn and they were then ushered off to... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Dear Sir/Madam, Our General Manager is on annual leave at the moment but she will respond to your comments on her return next week. More 

Scotland
Top Contributor
107 reviews 107 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 12, 2014

On arrival there was a pile of dirty plates beside dining room reception. Dining room was not particularly busy. Service a bit haphazard. Carrot & lentil soup v good, good egg sandwiches, salad bland and no dressing offered. Lattes warm.

Was this review helpful? Yes 2
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your comments. I must apologise for not meeting your expectations and I will be addressing these with the department heads. We do aim to give each customer a great experience and on this occasion we did not. I do hope you will visit us again to hopefully show you that this is not our common... More 

Newcastle upon Tyne, England, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 30, 2014

I was working in the local area for 2 weeks and choose to stay here for the duration of my stay . The hotel is in a good location and close to local shops and a short walk to the ferry area which has lots of places to eat and drink. The drive to Dundee was a short one and... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to give us your feedback. It is great to hear that the service you received was high as we aim to achieve this at all times and i will pass this on to each department. We have taking all of your comments on board and will be actioning some changes. Again thank... More 

Aberdeen, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 25, 2014 via mobile

This is a lovely looking hotel from the outside and clean and welcoming as you enter. Receptionist friendly and helpful. We were in a room up in the roof, which was small and unbelievably hot! But after I figured out the air con it was a lot more comfortable. The room was clean and nicely decorated, comfortable double bed, but... More 

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NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for letting us know your thoughts on your stay and it is pleasing to read that our staff are friendly and welcoming as this is something we are very proud of. I have taken on board your comments regarding the room etc. and if you are to stay with us again please contact me directly at the hotel... More 

north of england
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 24, 2014

Stayed here Friday 3rd October because this was the location chosen by the family of a very dear friend after his funeral. Have to say the staff were excellent and front of house staff were in the main locals. After everyone had gone late afternoon we took a walk down by the river to clear our heads and it was... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to give us your feedback and i am pleased you enjoyed your stay at such a trying time. I have discussed your comments with the relevant departments and we will be acting on these immediately. We hope you will come back and visit us again. More 

Leamington Spa, England
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 20, 2014

My wife and I stayed here in October 2014. Great room, great service, wonderful food and outstanding service, particularly from the reception staff. Set in lovely grounds with great car parking and easy access to the City of Dundee. Nice bar and patio area.Highly recommended for alll categories of guest. While I did not avail myself of all the facilities,... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind feedback We always appreciate getting comments from guests and are very glad that enjoyed your stay with us. We hope to see you again soon. More 

Glasgow, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 13, 2014

I should mention that this hotel is actually in Broughty Ferry - a nice wee town on the outskirts of Dundee. Easy to get to Dundee if you need to but there is plenty to do in Broughty Ferry and the surrounding area. It's about 15 minutes walk to the centre of Broughty Ferry. We stayed on a Saturday and... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for your kind feedback. We always like to hear back from our guests and are glad that you enjoyed your stay with us. I will make sure your comments are passed on to the staff and we hope to see you again soon. More 

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Additional Information about BEST WESTERN Woodlands Hotel

Address: 13 Panmure Terrace, Dundee DD5 2QL, Scotland
Phone Number:
Location: United Kingdom > Scotland > Dundee
Price Range (Based on Average Rates): $
Number of rooms: 38
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Also Known As:
Best Western Dundee
Dundee Best Western
BEST WESTERN Woodlands Hotel Dundee, Scotland
Hotel Style:
#10 Business Hotel in Dundee

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