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BEST WESTERN Woodlands Hotel

3.0 of 5
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13 Panmure Terrace, Dundee DD5 2QL, Scotland
BEST WESTERN Woodlands Hotel
Best prices for: 1 room 1 guest
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Ranked #13 of 31 Hotels in Dundee
A recent review
4 of 5 stars reviewed 6 days ago
Adrian L
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231 reviews from our community

Traveler rating
    95
    84
    32
    18
    2
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53
70
8
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
  • All months
    (231)
  • Mar-May only
    (79)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (38)
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The welcome at reception was friendly with some friendly banter. My room was a deluxe and a good size, clean and tidy. downside was it only had a small basic shower cubicle with a curtain. The pool was pleasant and with a welcoming lady at the leisure area reception with clean and tidy changing facilities . There was also a... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to leave us feedback. I am glad that you enjoyed your stay with us. Please feel free to contact us directly next time you come to stay as we have rooms close to the Leisure Club which I think you like. We look forward to welcoming you back. More 

Forfar, United Kingdom
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in April as part of our wedding package was Dinner, Bed & Breakfast on our 1st Anniversary. It was nice to just chill out and enjoy the hotel, as we didnt get to do much of that on the wedding day! Staff at reception and in the restaurant were all lovely and very friendly, our meal was... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

So pleased to hear how much you enjoyed a relaxing stay with us. Please let me know if you do want to make this an annual event and i am sure we can come to some arrangement for you. We do appreciate you taking the time to give us your comments and i will make sure all the team read... More 

Alloa, Clackmannanshire
Contributor
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed here a few times now and really enjoy our stay. We treated out 2 grandchildren to an overnight stay and we stayed in "The Wyldes" executive room which was really really nice. The kids loved the indoor pool and their meal at night. The staff are really nice and helpful. Will be back for sure.

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

I am so pleased to hear how much you and your grandchildren enjoyed your stay with us. Please get in touch with me next time you wish to stay and i will make sure you have the same experience. More 

Chorley, United Kingdom
Top Contributor
160 reviews 160 reviews
119 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for one night. As usual easy check in and room was very nice with 4 poster bed. Good size room and two chairs and a desk. Bathroom modern and all clean. Had a steak for evening meal which was good as was the peppercorn sauce. Bed was comfy and slept well. Only thing was the fire door outside was... More 

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your kind words which I will pass on to all departments. I have our maintenance manager looking into the fire door to see if we can fix the noise issue. It is great to hear how much you enjoyed your stay with us and we hope to welcome you back again soon. More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went for a family lunch. Good portion sizes. - but lacking in flavour the sandwiches. Soup was terrible!! Staff friendly and accommodating. Great gluten free menu. Older generation mainly clientele. Nice wee hotel though.

Was this review helpful? Yes
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you for taking the time to let us know your thoughts, we appreciate any feedback as we strive to continually improve our hotel. I will take up your comments with our chef and will pass on your kind words to all the staff. We do hope you visit us again. More 

Ayr, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 15, 2015

Had a great weekend break. Staff wee fantastic and really made the trip for us. Pool was clean and tidy and again staff great. Good location, Broughty was lovely wee town and glad we visited the shore and cafes. Food in the hotel wasn't to my taste and I wouldn't have ate dinner again there. Not great choice and generally... More 

Was this review helpful? Yes 3
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to let us know your thoughts regarding your stay with us. It is great to hear that all the staff are welcoming and made your stay enjoyable. I will discuss your comments regarding dinner and Breakfast with our head chef and i do hope that you will stay with us again and... More 

Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

what can I say bad about this place NOTHING I have stayed here 3 times now as a break to escape and the hotel is so quiet peaceful the reception staff and night porters are amazing very very friendly will do anything for you I stayed in room 102 twice as soon as I walked in thought it was far... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for your very kind feedback, we are so pleased to hear about how much you enjoy your stays with us and we hope to see you back again very soon. More 

Scotland
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 13, 2015

On arrival, we were advised that the disabled access room was not available despite my 66 year old Mother booking it, however, the very friendly receptionist gave us another downstairs room. The room and bathroom were very clean, aside from a little dust in areas which seemed to be overlooked. We had a voucher for Afternoon Tea but was advised... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Thank you very much for taking the time to share your feedback, I will discuss our breakfast with our Chef and try to fix these issues. We do strive to give our guests and customers the best experience possible and I must again apologise for not meeting our own high standards, thank you for your kind comments regarding most of... More 

Dundee, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 11, 2015

we have just had afternoon tea today and found it a bit of a let down. I had a voucher for 2 for the price of i from our daily paper and took our little grandchild with us as a treat for her. The sandwiches were minute and more for a dolls tea party. There were 8 tiny triangles for... More 

Was this review helpful? Yes 1
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review

Please accept our apologise for not enjoying your afternoon tea with us. I will look into your comments and discuss them with the relevant departments. I do hope you will visit us again and we can restore your faith in the quality we hope to achieve. More 

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