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Holiday Inn Express Dundee

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41 Dock Street, Dundee DD1 3DR, Scotland
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Very clean
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Holiday Inn Express Dundee
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Holiday Inn Express Dundee
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357 reviews from our community

Traveler rating
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    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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stamford
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Awful experience..in a down market hotel.. I asked for a quiet room with sea / estuary view..I was given back room over looking alley way..kept awake all night by drunks talking and coughing down below..Breakfast inedible..all tinned..fruit..juice..undercooked sausages..rubber scrambled eggs..tables filthy..had to ask waiter to wipe..No atmosphere whatsoever..NEVER GOING BACK..wanted to stay at Premier Inn..SO much better..

Was this review helpful? Yes
GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear dianaStamford_12, Thank you for taking the time to give us your feedback. We appreciate your comments, we strive to deliver the highest of standards of service to all of our guests and I apologies on behalf of our hotel if you feel we failed to meet your standards. We have taken all of your comments very seriously and will... More 

Dundee
1 review
5 of 5 stars Reviewed 5 days ago NEW

On all occasions staff were friendly and helpful. An ideal location near to city attractions. We especially enjoyed breakfast with views across the Tay. The undercover access to the car park is a good design in bad weather. The hotel is clean but well worn in places.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear Richard S, Thank you for your 5 star review, I am happy to hear you enjoyed your stay with our hotel, I am pleased to inform you we are currently in the process of refurbishing our hotel and we look forward to welcoming you back to see our improvements. regards Alison McCann Guest Services Manager More 

Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel room for 3 of us before the Commonwealth Games but very hot so sleep not that great . Super self service breakfast in the morning that my girls really enjoyed. Would use again-location fab

Review collected in partnership with Amoma.com

Was this review helpful? Yes
GraemeShewan, General Manager at Holiday Inn Express Dundee, responded to this review

Dear Lynne M, Many thanks for taking the time to review your stay here at the Holiday Inn Express in Dundee. I am delighted you were pleased with your stay and your girls enjoyed their breakfast. Both myself and the team look forward to welcoming you on your next visit to Dundee. Kind Regards Graeme Shewan General Manager More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed in this hotel with my family over Easter and found it to be a great base to come and go from. Within easy walking distance of the shops and plenty of places to eat. The rooms where basic but clean and tbe complimentary breakfast set us up for the day. The reception staff were welcoming anx helpful so... More 

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GraemeShewan, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review

Dear Dawn D Thank you for reviewing your recent visit here in Dundee. I was very happy to read you had a lovely stay and we look forward to welcoming you back in the future. Kind regards Karen Gorman Senior guest Services Manager More 

Toronto, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked 2 rooms for 2 nights at the Holiday Inn Express in Dundee as we were in Scotland to spend some time in St. Andrews. The hotel was located directly over the Tay Bridge, so it was very easy to find as we crossed over in the car. There is a multi-storey, indoor car park attached to the hotel,... More 

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GraemeShewan, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review

Dear JoyFc Thank you for writing such a lovely review.Ii was delighted to read you had such a nice stay with us. I have passed on you comments to all my colleagues and we look forward to welcoming you back in the future. Kind regards Karen Gorman Senior Guest Services Manager More 

Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been in a few "Expresses" and this one stands out. Although nowhere to park there is two Council car parks close by. One behind hotel and one a hundred yards past it. But to get to the nitty gritty, service excellent, great staff, I am not bothered about the free breakfast but its well known what to expect... More 

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GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear Bernie, Thank you for your Lovely review, I am pleased to hear you enjoyed your stay with our hotel. I have passed on your comments to our team, we look forward to welcoming your return in the near future. Regards Alison McCann Guest Services Manager More 

Falkirk, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean basic room, but all you need for a short stay.staff friendly. 2 mins walk to start of shops bars etc and waterfront.car parking in multi storey car park beside hotel.we checked in at 2pm and left at 10 am next day and paid £5.60 so not expensive.breakfast ok, plenty of choice in cereals, coffee and tea.hot was limited to... More 

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GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear garyffc, Thank you for your review, I am pleased you enjoyed your stay with us and your visit to Dundee. We hope you will return to our hotel when next visiting the city. Regards Alison McCann Guest Services manager More 

Senior Contributor
40 reviews 40 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good hotel, central location, comfortable rooms and usually quiet. Breakfast is below average, but is edible. Close to transport links so good for business and also convenient for families as close to the shops and riverside attractions.

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GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear Arun V, Thank you for your review, Your comments are valuable to us and appreciated. We look forward to your return. Regards Alison McCann More 

norwich
Top Contributor
135 reviews 135 reviews
38 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Oh dear where do I start? I had the dubious pleasure of staying here two weeks for work. First week and half we had no internet at all. First room had broken window, dirty carpet, toilet continually flushed and generally needed a good clean Second week in a different room same story apart from if you opened the window and... More 

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GraemeShewan, Manager at Holiday Inn Express Dundee, responded to this review

Dear the_globtrotters, Thank you for taking the time to bring these issues you experienced to our attention, I understand how each and every aspect of a stay can affect your overall experience and I sincerely apologise on behalf of our hotel that your stay was disturbed in so many ways. We take all of your comment very seriously and are... More 

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I have stayed in many IHG properties through business but this one was for leisure stay and spend some time with the mrs, Rooms are nothing exciting but its what you expect for an express. Breakfast is the normal and there was nothing that jumped out and made us say wow. staff were so robotic and do not think they... More 

Was this review helpful? Yes
GraemeShewan, General Manager at Holiday Inn Express Dundee, responded to this review

Dear 50-RD-1988, Many thanks for taking the time to review your recent stay here at the Holiday Inn Express in Dundee. I am pleased you found the hotel exactly as expected for an express however I am disappointed to note you found the team member you encountered robotic. There are many pieces of information we relay to our guests upon... More 

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