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Smiths at Gretna Green Hotel

Certificate of Excellence
, Gretna Green DG16 5EA, Scotland
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1 room 1 guest
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Smiths at Gretna Green Hotel
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947 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (947)
  • Mar-May only
    (243)
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Workington, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have to say we have stayed in a lot of hotels ranging from basic to 5* and this is not worth the 4* rating. We are getting married at the Old Blacksmiths next year and having our reception at the Smiths hotel, so we decided to have a little break away to try it out. From the moment we... More 

Was this review helpful? Yes
Chelmsford, Essex
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here as for 2 nights whilst attending a wedding. We had a family room and it was excellent. Comfortable, clean and spacious. Our little boy loved his bunk with own TV and it allowed us an extra 30 mins snooze in the morning - always a winner. The food was always good, breakfast plentiful and the wedding breakfast... More 

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Bahrain
1 review
5 of 5 stars Reviewed 5 days ago NEW

15 family and friends travelled to Gretna for our wedding. We all stayed at Smiths and had a brilliant time. The rooms were great - we stayed in the Rose Suite, the food was brilliant and the staff were all friendly and polite. Vicky - our wedding coordinator couldn't do enough to help us from start to finish and helped... More 

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Wolverhampton, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed one night as we were on our way up into Scotland for a touring holiday. I got a good discount when I booking and it was a chance to visit the iconic Gretna Green. The room was fabulous and well maintained. Plenty of room, big tv, comfy bed and good bathroom. The food quality at breakfast was also... More 

Was this review helpful? Yes 1
Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Maurice for your glowing review. I am delighted to hear we managed to surpass your expectations. Our staff work extremely hard to provide 4-star quality service and comments such as yours are always appreciated. I hope you enjoyed the long trip through Scotland, fingers crossed we see you again soon. Kindest Regards Duncan More 

Barnsley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Greeting from reception staff was good, lift was out of order, no one to help with baggage, as a wedding party was checking in, we were also getting married there but because there were only two of us we managed. We booked the restraint for our evening meal, very disappointed, it was so dark in there, we could have done... More 

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Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Julie for your review, I'm delighted to hear that you enjoyed your accommodation with Smiths. As you rightly say our reception area does often grow quite busy, rest assured that our staff are always willing to assist with baggage however there may be slight delays in busy periods. I take your point about our breakfast service, we could... More 

Luton, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is amazing , the food is to die for in the restaurant , breakfast is a wow , I know it sound like I work for them , I don't. The bedrooms are lovely, like sitting rooms but with a huge bed as their was a chimney breast with imitation log fire , two lovely armchairs massive of... More 

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Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your glowing review! I am delighted to hear we were able to surpass your expectations. I completely agree about the air conditioning, on a hot day it's a life-saver! I hope to welcome you back to Smiths hotel soon. Kindest Regards Duncan More 

Gloucester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel was clean and tidy. All staff were friendly. Only 2 issue we had was the room key cards kept loosing their programming and had to be reset alot. And the chefs were not certain on ingredients. We were on the quieter side of the hotel over looking the car park and it was lovely. Motorway noise on the... More 

Was this review helpful? Yes
Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your detailed review, Firstly congratulations on your recent wedding! I'm delighted to hear you enjoyed your stay. Our Head Chef Phil takes all allergen queries extremely seriously. This may have been a simple case of being 99.9% sure it was safe but not wanting to take a change on .1%. Great to hear that they provided alternate... More 

Manchester
Level Contributor
426 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed 1 week ago

In a place like Gretna it would be easy to not bother trying too hard as most of the trade would be passing through for the weddings, Smith's however is a very decent hotel and we really enjoyed our stay. The rooms are clean, modern and spacious, the reception staff are friendly and efficient and the food was markedly better... More 

Was this review helpful? Yes
Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your detailed review. I'm delighted that we were able to surpass your expectations! Indeed Gretna is an extremely popular wedding venue however we try to cater for guests from all backgrounds. I sincerely hope to welcome you back to our hotel soon. Kindest Regards Duncan More 

Annan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

First visit to Smiths despite it being local. Not all that impressed, the waitress was lovely but the other staff one tall thin gentleman sort of wandered about not appearing to do much. A smile or acknowledgement on entering the bar area would have been nice. Nobody told us where to go to order food or where to sit. Also... More 

Was this review helpful? Yes 1
Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Elaine for your review. Your feedback has been passed on to our Food & Beverage manager Yash. I appreciate on this occasion we could have been doing more to welcome you to our restaurant. As you rightfully point out beans on toast is available on our lounge menu for £6.00. This particular dish is served with Scottish cheese... More 

Derby, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because it was across the road from the famous Blacksmith and was our first overnight stop from home before we hit the road to tour Scotland by car. The receptionist was friendly and the two rooms we booked for my family were standard decoration, though the fireplace was a nice attraction. The fact all the electrical fittings... More 

Was this review helpful? Yes 2
Smiths-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your detailed review, Great to hear that you enjoyed the accommodation and our staff surpassed expectations. With regard to your concerns about our PAT tests for electrical equipment I can assure you our hotel is fully compliant and up-to-date with regulations. There is no requirement to label electronic equipment with a PAT certificate but it is clear... More 

Hotel Review Summarization

What travelers say

  • Bar area(7)
  • Family room(6)
  • Wedding planner(3)
  • Penthouse suite(3)
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