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Smiths at Gretna Green Hotel

Certificate of Excellence
Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
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Best prices for: 1 room 1 guest
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Smiths at Gretna Green Hotel
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Smiths at Gretna Green Hotel
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819 reviews from our community

Traveler rating
    495
    158
    96
    45
    25
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176
380
10
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Heckmondwike, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My now husband and I decided to get married at Gretna on March 19th 2015 and we couldn't be happier with our decision!! We booked a package as we only wanted a small amount of guests and we booked some extras. We upgraded to Anvil Hall, a truly stunning venue for your vows especially if you were after the feel... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Had a very average meal! Very mediocre bar menu which appears not to have changed in years! More Witherspoon than gastro!! Bar and restaurant very tired looking and a tad grubby! Unfortunately with no real competition doubt they will change

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel room very nice, staff fantastic, breakfast is incredible drinks. Bit pricey at nearly £5 a pint And the countryside stinks of horse shi*e but apart from that would highly reccomend,the wedding side of things was brilliant worked like a wheel in motion. Happy days

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Stoke-on-Trent
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay at the Smiths. We're due to get married at Garden House Hotel soon and have had huge upset and dis-appointment with the whole booking and almost didnt have a wedding. However since the Smiths took over, they have gone above and beyond sorting everything for us. Including this stay, where we were lucky enough to be upgraded to... More 

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

We all stayed for a wedding. Nice place, restaurant food good, room nice but needed 2 pillows, would have liked choice of soft or firm. Very disappointed to see guests allowed to walk about and sit down to breakfast in restaurant in pyjamas, slippers and onesies, this should have been stopped by the management. Also disappointed rooms for two families... More 

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Cumbria
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very modern hotel, rooms large and very comfortable. Cottages apart from the hotel are fantastic and to a very high standard. staff were of a high quality. Location great for Scotland and North England.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night before a wedding. The rooms were lovely. With nice showers and liked the feature fire on the wall. However the bar was very pricy (although to be fair we completely expected it to be due to location). We had a meal in the hotel restuarant. The service was VERY SLOW!! But once we got it,... More 

Was this review helpful? Yes 3
Wellingborough
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We visited the hotel to finalise our wedding plans for August and booked a room for the night. To our pleasant surprise we were given the Thistle suite for the night. This was amazing and gave us more to look forward to for our wedding night.. The staff were very helpful and service in the bar area and restaurant were... More 

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Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This was a nice hotel with good food. We stayed two nights. When we returned in the afternoon of the second day we could not get into our room as the key card would not operate. When it was recoded and we opened the door, we found that the room had not been cleaned. We eventually got into our room... More 

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Was this review helpful? Yes 1
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review

Thanks for the feedback Simon, appreciate it and I share your frustrations in relation to the door and lift. We do of course have contracts in place, Stannah for the lift and Besam Assa Abloy for the revolving doors, both of which offer 24 hour 7 days a week contractual callouts and are probably the biggest companies in their respective... More 

Newcastle upon Tyne, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Super hotel, cosy room, clean and stylish. The staff and service could not have been better. A pleasure to stay in this hotel. I needed breakfast early and they where happy to oblige. Rather embarrassed to admit I left my pj's behind and they returned them to me without delay.

Was this review helpful? Yes 1
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