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Gretna Hall

Gretna Green Dumfriesshire Gretna Green DG16 5DY Scotland
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
No Business Center No Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates and Availability: $139 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 2.5 of 5 stars Based on 59 traveler reviews
  • What to Expect:
    • 2.5 based on 51 reviews Rooms
    • 3 based on 50 reviews Service
    • 3 based on 51 reviews Value
    • 3 based on 51 reviews Cleanliness
    • 3.5 based on 7 reviews Dining

Reviews of Gretna Hall

( 1-10 of 59 )
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4 of 5 stars
Tyne & Wear
Aug 28, 2008

We arrived at the hotel at approximately 1.30pm and as promised our rooms and most of our guests were available. (Small hitch with one room that had been booked for over 1 year, the hotel had no record of this, however luckily the guest was armed with their bank statment as proof of payment and a room was found!!) I... more

Aug 22, 2008

We arrived fairly late on Saturday afternoon, and to our horror found not one but two wedding receptions ongoing. Our room was adjacent to one of these and despite a number of requests Reception would not relocate us. Their only responce was that the party would finish at midnight. IT DIDN'T. If you have to stay here avoid Rooms 6,... more

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4 of 5 stars
West Midlands
Aug 18, 2008

We have just returned from our friend`s wedding and stayed for two nights at Gretna Hall Hotel (Saturday16th/Sunday 17th August).We view ourselves as mature seasoned travellers and are not particularly shocked at contrasting hotel standards found throughout the world but having read the reviews prior to this trip we were concerned for our friends happiness at selecting this venue for... more

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2 of 5 stars
Northumberland UK
Aug 12, 2008

Stayed in August 2008 for two nights. Breakfasts were amazing, choice and good food. Rooms were very clean and tidy. Staff - some problems. Overhall the hotel was messy and carpets in places were thread bare and taped over seams. We were fancinated as there were about six brides about the hotel along with their guests!! Beautiful surroundings, Overhall at... more

Aug 12, 2008

We booked this hotel at short notice paying £115 for a family room with breakfast for two adults and two small children (5 & 3). We were first shown to a room with only a double and single before being moved to a double and bunk beds. The carpets as mentioned elsewhere are threadbare and held together with black tape,... more

Aug 4, 2008

the staff where pleasant and had excellent english, always pleased to help, the room we had was very clean, and comfortable, the food was excellent, the hotel was well orgainised, i checked out this website and read many of the reviews before myself and my wife wennt, and was quite wearly before we went, but i must say the hotel... more

Jul 23, 2008

This review could be shortened dramatically as one simple four-letter word could sum up the Gretna Hall Hotel and that word is DUMP. By the time you walk down the dim and dark, uninspired, tired corridor to your room, the threadbare, ill-fitting and badly repaired tartan carpet beneath your feet, you will already have run the gauntlet of the desk... more

Management response from
ReservationsHotel, Reservations Co-Ordinator

It is unfortunate that this review is of limited reflection of the actual Hotel in its somewhat vitriolic tirade. Our staff are highly proficient and focussed on customer service - in this instance there was some dissatisfaction that the guest was unable to pre-authorise a debit card for room charges - the PDQ machines will only authorise Credit Cards for...

Jul 21, 2008

My family and I have just returned from a weekend stay at the Gretna Hall Hotel, Gretna Green. I would like to advise everyone to stay well away. Firstly, we had to pay on arrival, in previous experience I have always paid for hotel rooms on departure. When we arrived at our rooms, a twin and a double, we were... more

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1 of 5 stars
London, Pimlico
Jul 13, 2008

The hotel is situated next to the M74 Motorway and consists of the original old building and a drab annexe built around c.1970. The carpets in the main hallways are very worn and are held together with black sticking tape. Our room was on the first floor and was very basic, with small cell like windows, high up the wall,... more

Jun 20, 2008

We had our daughters wedding in April 08 at the Blacksmiths Workshop which was excellent however we were realy disappointed with the hotel. We had comunication problems right from the start ranging from prices which kept changing and not getting called back from wedding coordinator as she was never available. We booked the wedding based on the brochure, the photographs... more

Management response from
ReservationsHotel, Reservations Co-Ordinator

Thank you for your review. I do regret that you found the Hotel to be less than to your liking and would assure you that all reviews and comments are taken very seriously by the Management team as we work to move the Hotel forward. We do recognise that their is room for improvement in the basic decor of the...

Reviews of Gretna Hall

( 1-10 of 59 )
Travelers Who Viewed This Property Also Viewed
Location: Gretna Green, Dumfries and Galloway
$209*
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Gretna Hall Address

Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland