We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Dumfries

Certificate of Excellence
3.0 of 5
Hotel website
Hotel deals
Bankend Road, Dumfries DG1 4ZZ, Scotland (Formerly Aston Hotel Dumfries)
Special Offer
Save 10-30%
Holiday Inn Dumfries
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #5 of 8 Hotels in Dumfries
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 14, 2012
paulkey Hinckley, United Kingdom
Write a Review

696 reviews from our community

Traveler rating
    327
    231
    77
    40
    21
See reviews for
89
379
20
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (696)
  • Mar-May only
    (184)
  • Jun-Aug only
    (203)
  • Sep-Nov only
    (183)
  • Dec-Feb only
    (126)
All months
There are newer reviews for Holiday Inn Dumfries
See the most recent reviews
Hinckley, United Kingdom
Top Contributor
65 reviews 65 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 14, 2012 via mobile

We stayed for 2 nights and found the hotel a nice base to explore the area. The room was quite small but adequate for what we wanted. The food in the Bistro was very good and I was pleasantly surprised by the prices.

Was this review helpful? Yes
Mike P, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for this review. It is always good to know when guests have enjoyed their stay. Dumfries and Galloway is a largely unexplored jewel in the South West of Scotland. Pleased you found it an ideal base. Hopefully see you again. Mike Phillips General Manager More 

dumfries
Top Contributor
72 reviews 72 reviews
28 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed May 12, 2012 via mobile

We booked the honeymoon suite for the 1 night, everything was ok, when I arrived there was a free bottle of Italian fizzy wine waiting (cava or champagne would have been better though) small box of chocolates and two very wilted roses on the bed. Check in was efficient and nothing was a problem. My only complaint would be the... More 

Was this review helpful? Yes
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thanks for the review and pleased to see you enjoyed your stay. Mattresses can be a personal preference but will check the one in your room. Roses should not have wilted and appreciate bringing this to my attention. See your point about not staying but thanks for recommending. Best wishes Mike Phillips General Manager. More 

Redcar, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 11, 2012

My wife and I stayed at the Aston on 26th April for 1 night. It was part of a long weekend to visit relatives and have a few trips out to places surrounding Dumfries. The hotel is set in the expansive grounds of the Crichton Estate (www.crichton.co.uk) on the outskirts of the town. The hotel reception, bar and restaurant are... More 

Was this review helpful? Yes 1
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for this honest review. Pleased that you have enjoyed our rooms, dinner and location. Not so happy like yourselves about breakfast. Whilst we should never have a bad day it would appear that it happened on the morning on your stay, apologies. Assure you this is not our usual standard and has been addressed. Scaffolding and workmen nearly... More 

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed May 11, 2012

I was astonished to read the review by the guest who encountered difficulty with the staff. My experience was the complete opposite. I found everyone to be very pleasant and attentive. The reception staff were very welcoming; the housekeeping staff were excellent and invariably had a cheery greeting on passing in the corridors; the bar staff were always available and... More 

Was this review helpful? Yes
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for this review which appears to cover all aspects of your stay. A joy to read especially after the previous review. Whist we have a varied team with perhaps different skill levels overall they are excellent and try to ensure our customers needs & expectations are met at all times. A team I am proud to have working... More 

London
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed May 7, 2012

It is some months since I visited, and things may have improved since then. This hotel, partly located in an interesting old building, could be brilliant. But it seems incapable of finding enough good staff. Reception seemed to be switched off. Much of the time, there appeared to be no service in the bar or restaurant. If there is a... More 

Was this review helpful? Yes 1
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for this review which is disappointing to read. We can always learn from both good and bad reviews and I will certainly be discussing this with the staff to see what we could have done differently. Would however have appreciated more detail to allow me to address the issues you mention fully. As you can see we have... More 

kilmarnock
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 28, 2012

on a leisure break with £19 dinner allowance I could not believe that I was charged suppliments regardless of my overall spend in effect I migh thave choosen to only have a cheese board and would have paid an additional £3:95 on top of the prepaid £19 beware--- when I raised this at reception and asked to speak to duty... More 

Was this review helpful? Yes
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for this feedback. Previously we have offered a set allowance for guests on an inclusive rate. Recently this was changed and guests now have the opportunity to have three courses from our Brasserie menu choosing from six starters, eleven mains and seven desserts all without any supplement. Cheese like some other additional dishes carry a small supplement Unusual... More 

Stoke-on-Trent, United Kingdom
2 reviews
5 of 5 stars Reviewed April 27, 2012

My Husband stayed for a week as part of business training and had been very impressed with the day to day service quality. So when it came to deciding where to stay in the area to attend my brothers wedding in Annan on 20th I left it to my Husband to decide what to book as we required two rooms... More 

Was this review helpful? Yes
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thank you for writing this excellent review. Your comments are much appreciated by all the team and we are delighted you enjoyed your stay and met all your expectations.Will shortly be taking the scaffolding down and our appearance will return to normal. Look forward to hopefully welcoming you for a return visit. Best Regards, Mike Phillips, General Manager More 

Sherborne, United Kingdom
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 23, 2012

Wife, in-laws and I had family business to attend to in Dumfries and area. Great weekend package, staff most attentive, rooms clean, restaurant excellent. Staff totally outstanding, a great choice for us. Good base in a quiet area close to town. Highly recommended. Some building work being carried out, not disruptive at all.

Was this review helpful? Yes 1
England
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2012

We stayed here on the 20th and 21/4/2012. We had two executive rooms in the newer part. The hotel suffered major damage to the roof earlier this year and there is scaffolding and upper stairs areas blocked off. When we entered the room there was a letter explaining the situation in detail. Work is carried out during the day Monday... More 

Was this review helpful? Yes 1
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thanks for this giving an overall view of the hotel. Pleased our repair work did not distract from the enjoyment of your stay. Scaffolding is currently being removed and we hope to back to normal shortly. Will speak to the housekeeper on the room toiletries as this appears not to be our usual standard. Glad to hear that you will... More 

Scotland
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 21, 2012

We booked a 4-night stay in the Aston based on tripadvisor reviews and we were not disappointed. The setting within the Crichton complex in Dumfries is beautiful, and the hotel itself is clean, well furnished, well maintained and staffed with excellent, helpful people. The value is incredible, with 4 night deals for dinner, bed & breakfast for around £170. Checkin... More 

Was this review helpful? Yes 1
Happyfellow, General Manager at Holiday Inn Dumfries, responded to this review

Thanks for this review. Good that you found one of our special offer leisure breaks which we offer all year round depending on availability. Will pass on your comments to all the team. Hopefully we can welcome you again sometime. Kind Regards Mike Phillips General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (83)
Viewed
View from room (7)
Viewed
Dining (13)
Viewed
Hotel & grounds (31)
Viewed
Room/suite (15)
Viewed
Bathroom (3)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Bathroom (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question